All the set-up controls, reporting, and monitoring
live within a single, easy-to-manage solution.
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TO EXPLORE
Reach out to your GoTo Partner representative to find out more, or learn more about the GoTo Partner Network
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Admin
Admin
People
People
Devices
Devices
Phone Systems
Phone Systems
Your Unified Administration console.
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Connect to any device in seconds with a frictionless, visual join flow. Agents see in real time where the end user is in the connection process to help them along the way.
You can easily add, remove or make bulk configuration changes from the People tab. View users, companies, and different groups with the ability to configure permissions easily.
Manage users and permissions with ease.
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Goodbye, frustrating join flows.
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• Remote controls
• Multi-monitors
• Admin mode (to avoid UAC prompts)
• Easy reboots
Start solving immediately.
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Once you’re connected to a session, everything you need is at your fingertips.
• In-session chat
• Stream quality adjustment (for
low bandwidth)
• File manager
Support Chromebooks, iOS, and Android devices – whatever your end users rely on.
Keep end users on the go.
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• Instant connections – no end user download
• Annotations for step-by-step guidance
• Built-in VOIP
• Snapshots for future reference
Provide live, interactive video support for equipment and hardware with the tools you need to solve issues fast.
Leave no device unsupported.
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End Users
End Users
Start a remote support session in one click directly from the ticket.
No need to jump around.
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Admins can create custom fields in the Admin Center (which are immediately available for agents to use in the ticket editor) to fit your organization’s policies, processes, and standardization.
Customize tickets to your workflow.
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Easily categorize and filter tickets with helpful labels.
Find tickets quickly.
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Create and connect a new user directly in the ticket editor.
Personalize support.
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From the Devices tab, simply search for the devices you’re looking for and group them as you see fit. With a simplified interface, monitoring devices in your business is a breeze.
Find, manage, and monitor any device your business needs.
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TO EXPLORE
With convenient features and a simple interface, anyone can set up a working call flow in minutes. Whether you're setting up a phone system for the first time or you’re a seasoned pro, we make it easy.
Quickly add the functions you need with a simple drag and drop. Path highlights lets you quickly see how a call will get from one point to another.
Edit dial plans without frustration.
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Dive into call data with call reports like daily summaries or user activity like call recordings for training purposes so your team can continue to excel.
Roll back the tape.
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Access all your phone system settings from one location, including dial plans, call reports, schedules, ring groups, virtual fax announcements, and even hold music.
Enjoy flexibility in your phone settings.
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TO EXPLORE
Clear out alerts you’ve seen and solved. You can acknowledge alerts in batches to save time.
Check off your alerts.
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The best time to create a ticket is when you’re looking at the alert you need to address. No need to remember the device name and create a ticket elsewhere.
Time for a ticket.
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Get an overview of endpoint statistics and act immediately with live terminal, file manager, and remote support session capabilities ready and waiting.
View stats and take action.
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Stay on top of red flags to proactively stay in control. See all of your active alerts and create new ones in seconds. Simply drag and drop the alerts you want to apply and choose the devices you want to apply them to.
Address issues before they escalate.
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Attach a past session to a ticket for full documentation.
Connect the remote support dots.
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View your tickets, take quick actions, and stay connected where your organization is already working.
Streamline resolutions in MS Teams.
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Devices
People
Phone Systems
Home
System Health
Phone Systems
Keep end users on the go
Start solving immediately
Goodbye, frustrating join flows
Leave no device unsupported
Phone Systems
Devices
Call Reports
Dial Plans
Home
Check off your alerts
Time for a ticket
View stats and take action
Address issues before they escalate
Home
Devices
People
Home
Phone Systems
Devices
People
Phone Systems
Devices
People
Devices
People
Home
Monitor your system’s health with metrics for call, quality, delays and connectivity with configurable real-time alerts if performance is impacted.
Keep a watchful eye on your systems.
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Set up business hours and after hour rules for call routing so your system can automatically move from open to closed with holidays or special hours.
Name a time and place.
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Schedules
Softphone
Phone Systems
Meetings
Messaging
Phone
Cut the cord on your desk phone with GoTo’s new softphone experience, which comes with a full set of easy-to-use features like recent contacts, search, call management, call parking, and caller ID swap. Easily access your phone system wherever you are, without having to open the GoTo app.
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Easily make calls, send a text, check voicemails, or look through a connected company directory. Voice mail transcriptions, virtual faxing, and more are built right in – while keeping your console clear and organized.
Welcome to all-in-one communication.
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TO EXPLORE
Easily make calls, send a text, check voicemails, or look through a connected company directory. Voice mail transcriptions, virtual faxing, and more are built right in – while keeping your console clear and organized.
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A Streamlined
Communication Experience.
Modernize your business telephony.
Easily connect with any of your colleagues or set up larger team chats, you can also share files or with a click of a button jump right into a meeting.
Instant Messaging all within the same platform.
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Start Meeting
With GoTo, when you start or join a meeting, you can have up to 250 people with 50 simultaneous webcams, drawing tools, reactions, chat, breakout rooms and many other helpful easy-to-use features.
Get face-to-face with a sleek interface.
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GoTo Connect's meetings feature includes an intuitive interface with reliability you can count on. Quickly jump into informal meetings with a single click or choose the settings that work for you.
Find your best work experience at or from the office.
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TO EXPLORE
Meetings
Messaging
Phone
You can easily add, remove or make bulk configuration changes from the People tab. View users, companies, and different groups with the ability to configure permissions easily.
Manage users and permissions with ease.
From the Devices tab, simply search for the devices you’re looking for and group them as you see fit. With a simplified interface, monitoring devices in your business is a breeze.
Find, manage, and monitor any device your business needs.
Close
Monitor your system’s health with metrics for call, quality, delays and connectivity with configurable real-time alerts if performance is impacted.
Keep a watchful eye on your systems.
Close
All the set-up controls, reporting, and monitoring
live within a single, easy-to-manage solution.
Your Unified Administration console.
Leveraging local number portability from GoTo Connect delivers many benefits for your small business.
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TO learn more
Analyze the audio
connectivity issues with up to the minute graphs
Access all your phone system settings from one location, including dial plans, call reports, schedules, ring groups, virtual fax announcements, and even hold music.
Enjoy flexibility in your phone settings.
Easily make calls, send a text, check voicemails, or look through a connected company directory. Voice mail transcriptions, virtual faxing, and more are built right in – while keeping your console clear and organized.
Welcome to all-in-one communication.
GoTo Connect's meetings feature includes an intuitive interface with reliability you can count on. Quickly jump into informal meetings with a single click or choose the settings that work for you.
Find your best work experience at or from the office.
React with a variety of emojis during a meeting - or raise your hand when you have something to add to the conversation.
Chime in with chat - or jot down some notes without missing a beat.
Input a meeting ID or scan your upcoming meetings to jump into any session.
Copy and share your personal meeting link quickly.
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TO learn more
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TO learn more
Easily make calls, send a text, check voicemails, or look through a connected company directory. Voice mail transcriptions, virtual faxing, and more are built right in – while keeping your console clear and organized.
A Streamlined Communication Experience.
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TO learn more
Get critical data on your customer experience with Call Volume Analytics. With a simple click from within your dial plan editor, view data in real time from the last hour or build trend reports with a view over time from the last 1, 7 or 30 days