Shouldn’t your company’s phone system be as smart as the phone in your pocket?
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So what is VoIP, exactly?
VoIP stands for:
Calls are transmitted through the internet, rather than through traditional phone lines. Hosted VoIP is cloud-based—so taking business calls is more flexible than ever.
Imagine a phone system that increases productivity, provides valuable insights via analytics, and never keeps a customer waiting.
Voice
Traditional
Hosted VoIP
Hosted VoIP will change the way you do business.
Because your phone system has such an impact on your day-to-day – from budgets to employee productivity to customer care – it should scale with your company. Discover how hosted VoIP improves business from day one.
With a hosted, secure cloud phone system, you don’t have to imagine it. Get smart, get VoIP.
Flexibility
Security
Professionalism
Productivity
Innovation
Flexibility
Without Hosted VoIP
With Hosted VoIP
Hosted VoIP provides a phone system that will grow smoothly with your company without the cost of an expensive capital outlay.
Get more streamlined
Onboarding
As your business grows—or as the world throws curveballs—your old processes are no longer working for you. The need to adapt and grow quickly is forcing your company to be reactive and try out lots of different vendors—many of which might cease to meet your needs as you continue to grow.
Employees spend hours training on short-lived solutions.
Onboarding vendors can be costly—especially if you have to keep switching to meet your changing needs.
The downside
Waste of time
Waste of money
A business-class router
All you need is
An internet connection
An IP phone on the premises
Scaling
Budgeting
Over
Internet
Protocols
With more employees relying on their own devices in the workplace, managing the soaring number of cyber attacks has become the stuff of nightmares.
IT teams can rest easy (or at least easier) knowing that their VoIP vendor is on the case with regularly scheduled security updates that also maintain the latest regulatory compliance requirements.
LastPass
password manager
SSL Encryption
Security
Without Hosted VoIP
With Hosted VoIP
Furthermore, the team doesn’t have the budget or employee competency to tackle the security mandated by outdated on-premise-based communication systems.
Extra security features
SOC2 Certified Data Centers
Risk-based authentication
Increase in cyberattacks in the last year as a result of more employees working from home.
300-400
%
Some vendors, like GoToConnect, offer extra security features with certain bundles.
Missed opportunities
Poor work-life balance
Poor customer experience
With your workforce going mostly remote over the last year, many employees are using their personal mobile devices to take work calls.
The downside
Cloud phone systems offer mobile applications that solve the communication problems that plague remote work initiatives. These mobile apps transform personal
mobile devices into extensions of the employee’s office phone. Remote workers can then make and take calls using their business number instead of handing out their personal numbers to customers and co-workers.
Popular features of a cloud-based system
Hold music and hold messages
Location-based call rules
Conferencing
Professionalism
Without Hosted VoIP
With Hosted VoIP
Call Flip
Find Me/Follow Me
Intelligent call forwarding
Customized playlists and greetings
To contribute to a healthy work/life balance
Three-way calls, conference bridges, web and video conferencing
Phone battery dying? Call Flip allows users to flip calls between devices
Uptime
Collaboration
Connecting remote teams
If a picture is worth a thousand words, sometimes a phone call is worth a thousand IMs. Cloud phone systems allow employees to take back control of their time, and get more done.
The downtime difference
Time-savings with VoIP
For all of the many benefits technology brings your business, it also zaps your workforce’s focus. If anything, a modern workforce is defined in part by the many ways it can conspire to distract an employee, and chip away at their productivity.
Top time sucks
Productivity
Without Hosted VoIP
With Hosted VoIP
Amount of time it takes the average employee to reorient back to a given task after a workplace distraction.
30
min
Remote working
Internet tools
Employees waste hours trying to recover from system crashes and out-of-date software issues.
System crashes
Most likely, you’re in one of two predicaments:
You rely on on-premise phone systems, with outmoded features that don’t account for a remote workforce—and are dependent on a technician coming on site to set up new extensions.
Cloud phone systems feature unique innovations as part of their basic monthly service that other systems can’t offer.
At GoToConnect, some of those features include:
Innovation
Without Hosted VoIP
With Hosted VoIP
You are relying on third-party platforms, which don’t always play together nicely, necessitate yet more training for your employees, and can result in delays and misplaced or siloed data.
Give your phone system the smarts to grow your business.
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99%
99.9%
99.99%
% Uptime
Downtime per year
5259 Mins
525 Mins
52 Mins
Dial plan editors
Call analytics
Dial plan editors
Our Dial Plan Editor was the first tool in the industry that allowed customers to map out their own call flow visually using a drag-and-drop canvas—in real time! It doesn’t require an IT background, and most customers can pick it up in less than an hour. It also includes elements like auto attendants, wait times, voicemail boxes, sound clips, ring groups, and more.
System crashes
When backed by a true cloud solution, like GoToConnect, powerful communication features can be applied and adapted to empower the modern workforce's evolving needs.
Connecting remote teams
Poor customer experience
When customers see random or unlisted numbers show up on their caller ID, they are less likely to take the call—or have a favorable impression of your business.
Create new extensions for your latest hires using the online portal, and program extensions to specific handsets with a few simple clicks of a mouse. Since the system is accessed remotely, it doesn’t matter if you’re in one office or on the go.
Onboarding
Hosted VoIP offers a managed, monthly subscription model that allows companies to scale up or down based on their business needs.
Scaling
With less risk, greater flexibility, no end-of-life for the technology and access to advanced reporting, automation and mobility, enterprises are free to funnel their resources away from maintaining their technology and toward outperforming competitors.
Budgeting
Employees feel like they’re always “on” when there’s no separation between their work and personal phone.
Poor work-life balance
Customers and vendors can’t be “transferred” to a more relevant point of contact. Many can waste up to 30 minutes searching for the right person to reach—and many give up trying.
Missed opportunities
Many internet tools meant to ease communication have the adverse effect of siloing and bombarding employees, draining their productivity in the process.
Internet tools
With employees geographically separated, connecting in real-time is more challenging than ever—making it harder to collaborate on finishing projects.
Remote working
Good cloud phone systems, like GoToConnect, provide an easy and reliable way for geographically separated employees to stay connected and enjoy real-time coordination for maximum productivity.
Collaboration
System downtime can bring down your business. A good cloud phone system should limit downtime. At GoToConnect, we’ve reached 99.99% uptime. In case you’re wondering, that’s a big difference from 99% uptime. It means we have less than an hour of downtime per year!
Uptime
Call analytics
Call data collected through a cloud system is easily accessible, often in the form of real-time reports available through the phone system’s online portal. Call data can include time-of-day reports and heat maps indicating from where the call emanated.
Flexibility
Security
Professionalism
Productivity
Innovation
Find Me/Follow Me
Find Me/Follow Me
Intelligent call forwarding
Hold music and hold messages
Location-based call rules
Customized playlists and greetings
Hold music and hold messages
To contribute to a healthy work/life balance
Location-based call rules
Three-way calls, conference bridges, web and video conferencing
Call Flip
Phone battery dying? Call Flip allows users to flip calls between devices
Conferencing
Call Flip
Conferencing
Hold music and hold messages
Location0based call rules
Conferencing
Call Fliip