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THE CHALLENGE
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GoTo Resolve makes IT easy. See for yourself.
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Product Demonstration
Welcome to your everything
GoTo Resolve brings together all the tools you need to manage your IT helpdesk and keep end users supported, all in one easy-to-use solution. Device management, on-demand remote support, helpdesk management, remote execution backed by zero trust security, reporting – it’s all here.
Product Demonstration
Learn more about key features by clicking on hotspots or the top navigation.
Let's go
Learn more about key features by clicking on hotspots or the top navigation.
GoTo Resolve brings together all the tools you need to manage your IT helpdesk and keep end users supported, all in one easy-to-use solution. Device management, on-demand remote support, helpdesk management, remote execution backed by zero trust security, reporting – it’s all here.
Welcome to your everything
Let's go
Learn more about key features by clicking on hotspots or the top navigation.
GoTo Resolve brings together all the tools you need to manage your IT helpdesk and keep end users supported, all in one easy-to-use solution. Device management, on-demand remote support, helpdesk management, remote execution backed by zero trust security, reporting – it’s all here.
Welcome to your everything
Let's go
You’ll find everything you need to manage your IT assets is right here.
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TO EXPLORE
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HOME
THE CHALLENGE
THE IT REMOTE SOLUTION
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Product Demonstration
Devices
Devices
Remote Support
Remote Support
Helpdesk
Helpdesk
Remote Execution
Remote Execution
Your IT world, at your fingertips.
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Connect to any device in seconds with a frictionless, visual join flow. Agents see in real time where the end user is in the connection process to help them along the way.
Start a remote support session to fix any issue on any device – Windows, Mac, iOS, Android, Chromebooks, and physical devices.
Real-time resolutions start here.
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Goodbye, frustrating join flows.
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• Remote controls
• Multi-monitors
• Admin mode (to avoid UAC prompts)
• Easy reboots
Start solving immediately.
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Once you’re connected to a session, everything you need is at your fingertips.
• In-session chat
• Stream quality adjustment (for
low bandwidth)
• File manager
Support Chromebooks, iOS, and Android devices – whatever your end users rely on.
Keep end users on the go.
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• Instant connections – no end user download
• Annotations for step-by-step guidance
• Built-in VOIP
• Snapshots for future reference
Provide live, interactive video support for equipment and hardware with the tools you need to solve issues fast.
Leave no device unsupported.
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Alerts
Alerts
Start a remote support session in one click directly from the ticket.
No need to jump around.
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Admins can create custom fields in the Admin Center (which are immediately available for agents to use in the ticket editor) to fit your organization’s policies, processes, and standardization.
Customize tickets to your workflow.
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Easily categorize and filter tickets with helpful labels.
Find tickets quickly.
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Create and connect a new user directly in the ticket editor.
Personalize support.
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Stay organized, on top of your IT tasks, and integrated into your company’s workflow with intuitive ticketing.
Make the workday easier.
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Save time by running tasks in a single automation. Choose from our library of pre-built scripts – no coding required, write your own scripts, or use our AI-assisted scripting. Once your job is created, choose the devices (online or off) to run it on. Start it now, or schedule it for later.
Put tasks on automatic.
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See the status of all remote execution jobs and detailed results of each.
Keep tabs on your jobs.
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Automate your way to a more productive (and happier) helpdesk. And rest easy knowing every remote execution task is protected by the industry’s first zero trust access controls.
Save time and stay secure.
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Clear out alerts you’ve seen and solved. You can acknowledge alerts in batches to save time.
Check off your alerts.
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The best time to create a ticket is when you’re looking at the alert you need to address. No need to remember the device name and create a ticket elsewhere.
Time for a ticket.
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Get an overview of endpoint statistics and act immediately with live terminal, file manager, and remote support session capabilities ready and waiting.
View stats and take action.
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Stay on top of red flags to proactively stay in control. See all of your active alerts and create new ones in seconds. Simply drag and drop the alerts you want to apply and choose the devices you want to apply them to.
Address issues before they escalate.
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Attach a past session to a ticket for full documentation.
Connect the remote support dots.
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View your tickets, take quick actions, and stay connected where your organization is already working.
Streamline resolutions in MS Teams.
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Helpdesk
Remote Support
Remote Execution
Devices
Stay in the know
Devices
Keep end users on the go
Start solving immediately
Goodbye, frustrating join flows
Leave no device unsupported
Devices
No need to jump around
Customize tickets
Find tickets quickly
Personalize support
Open the ticket
Devices
Connect the remote support dots
Streamline resolutions in MS Teams
Keep tabs on your jobs
Put tasks on automatic
Devices
Check off your alerts
Time for a ticket
View stats and take action
Address issues before they escalate
Devices
Remote Execution
Helpdesk
Remote Support
Remote Execution
Helpdesk
Remote Support
Remote Execution
Helpdesk
Remote Support
Remote Execution
Helpdesk
Remote Support
Remote Execution
Remote Support
Devices