Get closer to your customers.
Want to work shoulder to shoulder with your customers – even though you’re in different places? Take a short quiz to discover the solution that best suits your needs.
Be there virtually, in an instant.
Rescue offers visual engagement solutions that let you see what your customer sees – whether that’s a web page or a piece of equipment – and give step-by-step instructions to get them on their way. Let’s find the solution that’s right for your team.
What revs your business engine?
01
(Select your highest priority)
Customer experience. We’re in the business to build profitable long-term relationships with our customers.
Operational efficiencies. We measure what matters – cost of service, First Contact Resolution (FCR), and Average Handle Time (AHT).
Let’s go
Let’s go
02
What’s the bumpiest ride in your customer journey?
(Select one pain point)
Customers need help changing subscription and account settings or updating billing information.
We need to plus-up training sessions for online software and show customers how to use the knowledge base.
Customers get stuck completing an online application or claim, adding banking information, and filling out warranty information.
We need to troubleshoot physical devices, guide fixes, and help install equipment in homes or remote offices.
03
How do your support teams connect with customers today?
(Select all that apply)
We talk over the phone
We message through online chat or messaging
We email
We meet in person
04
What’s keeping you up at night without the ability to see issues for yourself?
(Select all that apply)
It’s too difficult to understand the customer’s issue, causing frustrating conversations and even escalations that prolong the process.
It takes too long to walk the customer through the steps, so we do it for them. They never learn for themselves and continue to call in for help.
We end up scheduling too many truck rolls for even the simplest troubleshooting and installs.
We can’t gauge the best parts or technicians to send on site, so it's hard to fix the issues on the first visit.
05
What superpowers are you hoping to gain?
(Select all that apply)
Optimize the customer experience and keep them happy.
Drive adoption and continued usage of our product/service.
Empower our customers to complete tasks on their own and reduce future calls.
Give customers peace of mind by ensuring the agent can’t act on their behalf (by clicking on the Buy Now! button) or see personal data (like credit card info).
Give our customers peace of mind by ensuring the agent can’t act on their behalf (by clicking buy, submit, or cancel).
Increase conversion rates by helping the customer complete a complex form or purchase.
Results
Your new secret weapon: Rescue Live Guide
Improve CX by guiding customers on any digital property.
Schedule a demo and get closer to your customers — even when you’re in different places
Customer experience is the backbone of your business, making it imperative to bridge the distance gap with a high level of personalized service, especially in an increasingly remote world.
When assisting customers over the phone or chat, it can be downright painful for customers to try to relay their issue to agents, and for agents to guide customers step by step through something they aren’t seeing for themselves. It’s time for a more hands-on approach.
Live Guide to the Rescue
The best way to provide a more effortless experience and build customer trust is by augmenting your existing communication channels with a visual dimension that lets you be there in an instant.
Live Guide is a frictionless and secure co-browsing solution that lets you see what your customer sees on any digital property while also safeguarding their private information. Assist customers with white-glove service virtually and empower them to learn by doing so that they can self-serve in the future.
Live Guide Highlights:
No downloads required, nada, zip – start co-browsing immediately
Jointly navigate any web property, not just your own, so you can go wherever the customer journey takes you
Protect customer privacy with data masking and agent button blocking
Business user friendly – no coded required on your website to get started
Download a quick overview
See Live Guide for yourself
Your new secret weapon: Rescue Live Lens
Improve CX by supporting physical devices remotely.
Customer experience is the backbone of your business, making it imperative to bridge the distance gap with a high level of personalized service, especially in an increasingly remote world.
When assisting customers with physical equipment over the phone or chat, it can be downright painful for customers to try to relay their issue to agents, and for agents to guide customers step by step through something they aren’t seeing for themselves. Sending experts on-site is both costly and prolongs resolution, if it’s an option at all. It’s time to eliminate guessing and unnecessary truck rolls.
Live Lens to the Rescue
The best way to provide a more effortless experience and build customer trust is by augmenting your existing communication channels with a visual dimension that lets you be there in an instant.
Live Lens is a frictionless and secure camera-sharing solution that lets you see what your customer sees through their mobile device camera. Guide customers with white-glove service virtually and empower them to learn by doing so that they can self-serve in the future.
Live Lens Highlights:
No downloads required, nada, zip – get eyes on the scene immediately
Seamlessly start camera-sharing from any engagement channel
Guide a fix for any physical equipment from any mobile device camera
Point out specifics using on-screen annotations
Download a quick overview
Your new secret weapon: Rescue Live Guide
Improve KPIs by guiding customers on any digital property.
Metrics matter to your business, and since agent experiences fuel customer experiences, the more efficient and productive you can be the better, especially when bridging the distance gap in an increasingly remote world.
When assisting customers over the phone or chat, it can be downright painful for customers to try to relay their issue to agents, and for agents to guide customers step by step through something they aren’t seeing for themselves. Your AHT, FCR, and NPS scores will call out for an SOS. It’s time for a more efficient approach.
Live Guide to the Rescue
The best way to tighten up calls and increase customer satisfaction is by augmenting your existing communication channels with a visual dimension that lets you be there in an instant.
Live Guide is a frictionless and secure co-browsing solution that lets you see what your customer sees on any digital property while safeguarding their private information. Assist customers with white-glove service virtually and empower them to learn by doing so that they can self-serve in the future.
Live Guide Highlights:
No downloads required, nada, zip – start co-browsing immediately
Jointly navigate any web property, not just your own, so you can go wherever the customer journey takes you
Protect customer privacy with data masking and agent button blocking
Business user friendly – no coded required on your website to get started
Download a quick overview
Your new secret weapon: Rescue Live Lens
Improve KPIs by supporting physical devices remotely.
Metrics matter to your business, and since agent experiences fuel customer experiences, the more efficient and productive you can be the better, especially when bridging the distance gap in an increasingly remote world.
When assisting customers with physical equipment over the phone or chat, it can be downright painful for customers to try to relay their issue to agents, and for agents to guide customers step by step through something they aren’t seeing for themselves. Sending experts on-site is both costly and prolongs resolution, if it’s an option at all. It’s time eliminate guessing and unnecessary truck rolls.
Live Lens to the Rescue
The best way to tighten up calls and increase customer satisfaction is by augmenting your existing communication channels with a visual dimension that lets you be there in an instant.
Live Lens is a frictionless and secure camera-sharing solution that lets you see what your customer sees through their mobile device camera. Guide customers with white-glove service virtually and empower them to learn by doing so that they can self-serve in the future.
Live Lens Highlights:
No downloads required, nada, zip – get eyes on the scene immediately
Seamlessly start camera-sharing from any engagement channel
Guide a fix for any physical equipment from any mobile device camera
Point out specifics using on-screen annotations
Download a quick overview
Request a Demo
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