How to Make Digital Workspace Transformation Actually Manageable
Your Road Map to Success
Intelligent workspace transformation isn’t just a buzzword. It’s the key to success for midsize businesses in the digital work era. But it can be a big endeavor. How do you decide what and where to invest?
Get on the right track with the latest IDC InfoBrief, sponsored by GoTo.
Get the InfoBrief
Get the InfoBrief
How to Make Digital Workspace Transformation Actually Manageable
Your Road Map to Success
Intelligent workspace transformation isn’t just a buzzword. It’s the key to success for midsize businesses in the digital work era. But it can be a big endeavor. How do you decide what and where to invest?
Get on the right track with the latest IDC InfoBrief, sponsored by GoTo.
Get the InfoBrief
How to Make Digital Workspace Transformation Actually Manageable
Your Road Map to Success
Intelligent workspace transformation isn’t just a buzzword. It’s the key to success for midsize businesses in the digital work era. But it can be a big endeavor. How do you decide what and where to invest?
Get on the right track with the latest IDC InfoBrief, sponsored by GoTo.
How to Make Digital Workspace Transformation Actually Manageable
Intelligent workspace transformation isn’t just a buzzword. It’s the key to success for midsize businesses in the digital work era. But it can be a big endeavor. How do you decide what and where to invest?
Get on the right track with the latest IDC InfoBrief, sponsored by GoTo.
Don’t risk being left behind.
Today’s shift to flexible work requires a shift in the toolsets that power that work. Because intelligent digital workspaces are receiving board-level attention, it’s time to take action.
The three layers of the digital workspace
2
Critical workspace infrastructure
The behind-the-scenes technologies, systems, and networks that enable the digital workspace, like VPNs, VDIs, ITSM, remote access/
support/management, and endpoint security
1
Physical devices
and spaces
The things employees need to get work done, like laptops, desktops, monitors, mobile devices, headsets, Wi-Fi routers, and conference call speakerphones
3
Digital interfaces/
experiences/apps
The screens teams interact with daily, like operating systems, messaging apps (MS Teams and Slack), meeting software, and office productivity apps
The “glue” that enables advanced orchestration of the intelligent digital workspace between devices and interfaces
Is your “glue” holding it all together?
How satisfied are you with the tools and technologies you have for:
Endpoint Management | Endpoint Security | ITSM | Remote Access/Support/Management
Very Satisfied
Satisfied
Not Satisfied or Not Sure
Congratulations! You’re among the 1 or 2 in every 10 businesses that are very satisfied with their tools and technologies. Everyone else is looking to you for what’s next.
X
Only 5 or 6 in every 10 businesses are satisfied with their tools and technologies, suggesting there are plenty of improvements to be made.
X
Don’t worry, you’re not left behind yet.
Read on to see where your peers are looking to invest and improve.
X
Are you focused on the right areas?
Employee satisfaction is a fickle business. Given today’s competitive job market and the fact that people power business, how you enable great talent can make or break your goals.
What objectives are shaping your overall IT strategy?
Select your #1 goal to see if it aligns with your peers.
To create more standardized IT environments
To improve the overall customer experience for customers, partners, and employees
To increase use of automation
To expand the use of service management beyond IT
To increase business agility
But the other goals are still a focus and ultimately all ladder up to making people happier with better user experiences. The IDC InfoBrief sponsored by GoTo breaks it down.
#1
X
It’s time to make a plan.
Forward-thinking organizations are consolidating technologies. The multi-vendor, multi-product approach is losing favor to an integrated product suite approach from a single vendor.
How’s consolidation going for you?
We have fully consolidated workforce tools or are in the process of consolidating.
You’re in good company. 62% of those polled matched your response. A higher percentage of businesses that have fully consolidated are “very satisfied” in all four areas:
62
• Endpoint Management
• Endpoint Security
• ITSM
• Remote Access/Support/Management
X
%
of those polled matched your response.
Beware! Satisfaction across all areas
is lower among organizations that
use individual tools.
38
%
X
We have many individual solutions for specific needs and no plans to consolidate them.
48%
47%
45%
44%
40%
38%
37%
15%
1%
IT Service
Management
(ITSM)
Remote PC access
for employees
(e.g., accessing a
PC left at work
from home)
(a cloud- or
company-hosted PC environment accessible
from anywhere or device)
Virtual Desktops
Read the IDC InfoBrief sponsored by GoTo to reveal all answers.
IDC InfoBrief, #EUR148671222, Midsize Businesses’ Road Map for Digital Workspace Success, March 2022, sponsored by GoTo.
Now is the time to transform your IT.
Learn how your peers are investing in their digital workspaces
Simplify IT support and management with one solution
To improve the overall customer experience for customers, partners, and employees.
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