OPC key findings:
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Nagging: Repeated prompts for users to take specific actions that may undermine their privacy interests
Repeated requests/prompts to sign up for an account or provide an email address (e.g., pop-ups, persistent banners, etc.)
Example:
Nagging occurs when repeated prompts or requests are used to frustrate users into choosing the privacy option that the organization wants users to select.
15 per cent of websites and mobile apps engaged in nagging generally
30 per cent of websites and mobile apps engaged in nagging during the account registration and deletion processes
OPC recommendations:
Avoid repeatedly asking users to provide more personal information than necessary, especially once they have declined the first request
