OPC key findings:
1
4
Obstruction: The insertion of unnecessary, additional steps between users and their privacy-related goals
User experiences “click-fatigue” (i.e., an unreasonable number of steps/clicks) in the account deletion process, and are discouraged from completing the process
Examples:
Obstruction occurs when the design of a website or mobile app makes it difficult for users to make privacy-protective choices.
Privacy information, settings and options are difficult to find
36 per cent of websites and mobile apps engaged in obstruction
25 per cent of websites and mobile apps allowed users to find the option to delete their account in two clicks or less
Make it easy to find privacy information, settings and options
OPC recommendations:
Limit the number of steps (and clicks) it takes to complete a task
