OPC recommendations:
OPC key findings:
User experiences “click-fatigue” (i.e., an unreasonable number of steps/clicks) in the account deletion process, and are discouraged from completing the process
Privacy information, settings and options are difficult to find
Examples:
Obstruction occurs when the design of a website or mobile app makes it difficult for users to
make privacy-protective choices.
Obstruction: The insertion of unnecessary, additional steps between users and their privacy-related goals
4
Make it easy to find privacy information, settings and options
Limit the number of steps (and clicks) it takes to complete a task
25 per cent of websites and mobile apps allowed users to find the option to delete their account in two clicks or less
36 per cent of websites and mobile apps engaged in obstruction