Will your organization be
left behind when it comes to using AI?
ChatGPT set the record for the fastest growing consumer app in history in February 2023.
Shortly after, a Forbes survey reported 97 per cent of business owners believed it would help their business. Then this happened: from June to July 2023, visits to the chatbot’s website fell 10 per cent. While it’s impossible to accurately predict the future of AI, we offer these three recommendations to assist Canadian businesses seize opportunities
and minimize risks.
We’re lawyers, so of course we’re going to tell you to read the fine print. Know what the AI system you’re using can and can’t do. AI tools and services use patterns from training data to generate responses.
They don’t understand context, so the information they provide may be blatantly wrong, biased, outdated or incorrect for a specific jurisdiction, even though it’s stated with confidence.
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Using AI
AIDA aims to prevent:
George Wray
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Ten principles for the responsible
use of artificial intelligence (AI)
by Québec public bodies
Responsible
use of artificial intelligence:
Best practices for Canadian asset managers
Decoding Tomorrow: BLG Primer on AI Governance
GWray@blg.com
T 416.367.1234
Partner
JHowg@blg.com
T 403.232.9415
Partner
Jason Howg
EGratton@blg.com
T 514.954.3106
Partner
Éloïse Gratton
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Pay attention to AI’s limitations.
Reimagine your processes, roles and governance structures to embed AI in your business and culture. Ethical issues, security concerns and operational risks are plenty, and clear AI principles and policies will create a base to build your business for the future. Employees need clear instructions for using chatbots, generative AI tools and other forms of AI to avoid divulging sensitive information and infringing on copyright when generating content. Share the rules widely and review them often.
Develop rules for its use.
Outline expectations for third-party vendors who use AI
Engage with cybersecurity
and privacy experts to ensure working from home doesn’t compromise your systems.
Include risk mitigation strategies and incident response processes.
%
97
Source: Forbes Advisor survey
of business owners say ChatGPT will
help their business
Source: International Data Corporation)
Worldwide spending forecast for AI-centric systems:
US$154B
(2023)
Don’t rely on an AI chatbot to teach you something new. Instead, use it to increase your efficiency and creativity in areas where you already have expertise, so you can verify the results it returns. Look beyond the hype to AI systems and programs that may benefit your business—AI’s impact on efficiency and effectiveness can be staggering. Being thoughtful but unafraid will unlock competitive advantages no matter your industry.
Experiment responsibly.
In general, your AI policies need to prepare your company for the real-world deployment of AI technology, and must:
Guide the ethical, responsible and permitted use of AI
Be supported by training that is regularly updated.
US$300B
(2026)
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DMichaluk@blg.com
T 416.367.6097
National Co-Leader, Privacy & Cybersecurity
Daniel J. Michaluk
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FWilson@blg.com
T 514.954.2509
National Co-Leader, Privacy
Frédéric Wilson
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ECharleston@blg.com
T 416.367.6566
National Co-Leader, Cybersecurity
Eric Charleston
