Will your organization be
left behind when it comes to using AI?
ChatGPT set the record for the fastest growing consumer app in history in February 2023.
Shortly after, a Forbes survey reported 97 per cent of business owners believed it would help their business. Then this happened: from June to July 2023, visits to the chatbot’s website fell 10 per cent. While it’s impossible to accurately predict the future of AI, we offer these three recommendations to assist Canadian businesses seize opportunities
and minimize risks.
We’re lawyers, so of course we’re going to tell you to read the fine print. Know what the AI system you’re using can and can’t do. AI tools and services use patterns from training data to generate responses.
They don’t understand context, so the information they provide may be blatantly wrong, biased, outdated or incorrect for a specific jurisdiction, even though it’s stated with confidence.
MORE FOOD FOR THOUGHT
TALK TO OUR TEAM
Using AI
AIDA aims to prevent:
George Wray
View bio
Ten principles for the responsible
use of artificial intelligence (AI)
by Québec public bodies
Responsible
use of artificial intelligence:
Best practices for Canadian asset managers
Decoding Tomorrow: BLG Primer on AI Governance
GWray@blg.com
T 416.367.1234
Partner
JHowg@blg.com
T 403.232.9415
Partner
Jason Howg
EGratton@blg.com
T 514.954.3106
Partner
Éloïse Gratton
TALK TO OUR TEAM
MORE FOOD FOR THOUGHT
View bio
View bio
Read now
Read now
Read now
View bio
ARoss@blg.com
T 403.232.9656
Partner
Alan Ross
View bio
JCocker@blg.com
T 416.367.7283
Partner
Jonathan Cocker
View bio
JPariseau@blg.com
T 123.456.7890
Partner
Julie-Anne Pariseau
Show us the money: Net zero financing for Canadian Businesses
Read now
2030 Emissions
reduction plan and
Canada’s journey
to net zero
Read now
Canada’s national
hydrogen strategy
Read now
Electric transportation, sustainably-powered industry, green infrastructure, smart cities and a circular economy — this is the future if we are to reach net zero by 2050.
Where are you on the pathway
to net zero?
TALK
TO US
MORE
ARTICLES
TALK
TO US
MORE
ARTICLES
Net Zero
Pay attention to AI’s limitations.
Reimagine your processes, roles and governance structures to embed AI in your business and culture. Ethical issues, security concerns and operational risks are plenty, and clear AI principles and policies will create a base to build your business for the future. Employees need clear instructions for using chatbots, generative AI tools and other forms of AI to avoid divulging sensitive information and infringing on copyright when generating content. Share the rules widely and review them often.
Develop rules for its use.
Outline expectations for third-party vendors who use AI
Engage with cybersecurity
and privacy experts to ensure working from home doesn’t compromise your systems.
Include risk mitigation strategies and incident response processes.
%
97
Source: Forbes Advisor survey
of business owners say ChatGPT will
help their business
Source: International Data Corporation)
Worldwide spending forecast for AI-centric systems:
US$154B
(2023)
1
/ 3
Put the focus on collaboration
and culture building. Emphasize
this purpose in any return-to-work policy or messaging.
Return with
purpose.
2
/ 3
Clearly set out employees’ responsibilities when it comes
to a home office space.
Clarify your expectations.
3
/ 3
Don’t rely on an AI chatbot to teach you something new. Instead, use it to increase your efficiency and creativity in areas where you already have expertise, so you can verify the results it returns. Look beyond the hype to AI systems and programs that may benefit your business—AI’s impact on efficiency and effectiveness can be staggering. Being thoughtful but unafraid will unlock competitive advantages no matter your industry.
Experiment responsibly.
In general, your AI policies need to prepare your company for the real-world deployment of AI technology, and must:
Guide the ethical, responsible and permitted use of AI
Be supported by training that is regularly updated.
US$300B
(2026)
Source: Colliers The New Age of Hybrid Work report Jan. 2023
of Canadian companies have not finalized their plan for in-office and remote work
%
51
2
/ 2
Source: Statistics Canada Oct. 2022
of Canadian workers have a hybrid work arrangement
%
9
1
/ 2
Explore creating culture remotely, which can be a
real boon to national and international organizations.
Build culture
in new ways.
9
9
/ 9
Engage with cybersecurity and privacy experts to ensure working from home doesn’t compromise your systems.
Solve security issues.
8
8
/ 9
Involve employees in identifying the pre-pandemic aspects of work to preserve, then make those reasons to come in for
the day.
Turn back
the clock.
7
7
/ 9
Help managers of hybrid teams develop skills, including how to manage remotely and create compelling reasons for people to be in the office.
Support your managers.
6
6
/ 9
Reasons to attend the office, such as teambuilding and workshops, require thought
and preparation or they may as well be done online.
Put in
the effort.
5
5
/ 9
Your best people know when they need to be in the office
to do their best work.
Trust your
teams.
4
4
/ 9
If possible, redesign office
areas to enhance teamwork
and creativity. Fund the renovations by reducing your overall space needs.
Create an experience.
3
3
/ 9
Clearly set out employees’ responsibilities when it comes
to a home office space.
Clarify your expectations.
2
2
/ 9
Put the focus on collaboration
and culture building. Emphasize
this purpose in any return-to-work policy or messaging.
Return with
purpose.
1
1
/ 9
In general, your AI policies need to prepare your company for the real-world deployment of AI technology, and must:
Source: Colliers The New Age of Hybrid Work report Jan. 2023
of Canadian companies have not finalized their plan for in-office and remote work
51
2
/ 2
Source: Statistics Canada Oct. 2022
of Canadian workers have a hybrid work arrangement
%
9
1
/ 2
Reasons to attend the office, such as teambuilding and workshops, require thought
and preparation or they may as well be done online.
5
/ 5
Your best people know when they need to be in the office
to do their best work.
4
/ 5
If possible, redesign office
areas to enhance teamwork
and creativity. Fund the renovations by reducing your overall space needs.
3
/ 5
Clearly set out employees’ responsibilities when it comes
to a home office space.
2
/ 5
In general, your AI policies need to prepare your company for the real-world deployment of AI technology, and must:
US$154B
(2023)
Put the focus on collaboration
and culture building. Emphasize
this purpose in any return-to-work policy or messaging.
1
/ 5
View bio
DMichaluk@blg.com
T 416.367.6097
National Co-Leader, Privacy & Cybersecurity
Daniel J. Michaluk
View bio
FWilson@blg.com
T 514.954.2509
National Co-Leader, Privacy
Frédéric Wilson
View bio
ECharleston@blg.com
T 416.367.6566
National Co-Leader, Cybersecurity
Eric Charleston
View bio
DMichaluk@blg.com
T 416.367.6097
National Co-Leader,
Privacy & Cybersecurity
Daniel J. Michaluk
View bio
FWilson@blg.com
T 514.954.2509
National Co-Leader,
Privacy
Frédéric Wilson
View bio
ECharleston@blg.com
T 416.367.6566
National Co-Leader, Cybersecurity
Eric Charleston