Embrace disruption
HOW WE WORK
Empower and inspire
HOW WE LEAD
Be responsive yet resilient
HOW WE ORGANIZE
Smart environments
WHAT WE NEED
Reimagined Customer Relationships
· Build virtual go-to-
market methods
· Rethink
personalized
relationships
· Remove friction;
create convenience
Employee
Work Models
· Develop new
work models
· Support remote
readiness:
asynchronous,
location agnostic
· Balance employee
and team needs
· Prioritize what
matters; remove
waste; return time
to employees
· Automate; digitize; deploy AI
· Remodel
SG&A/opex
Productivity
and Value
· Promote adaptation
and empathy
· Train leaders for
remote management
· Empower the
frontline
Empowering Leadership
· Articulate and
evolve culture
· Build affiliation and
mentorship in
virtual environments
Cohesive
Culture
· Reduce carbon
footprint
· Create inclusion,
access, and equality
Societal
Leadership
· Digitize the talent
journey
· Access skills via
new talent models
· Increase access
to diverse talent
· Manage attrition
of top talent
New Talent
Models
· Prioritize employee
well-being and
wellness
· Adopt flexible
operating models
· Update governance
and policies
Adaptive Organizations
· Embrace agile,
iterative teaming
· Focus on alignment
and autonomy
· Foster virtual
collaboration
· Conduct shorter,
effective meetings
Ways of
Working
· Promote digital
learning and
upskilling
· Meet future skills
requirements
· Embrace remote
apprenticeship
Learning Organization
· Implement virtual workspace design
· Adopt collaboration
and remote tools
· Strengthen
cybersecurity and
data privacy
Tools and Technology
· Right-size real
estate footprint
· Create safe and
smart workspaces
· Design human-
centered workplaces
Space, Design, Location