AI is not a recent phenomenon; it has been around for more than two decades. However, generative AI has recently taken operational use cases into new territory as a growing number of companies explore its potential, causing a fundamental shift — on par with the internet and the cloud—that is reshaping the future of commerce.
AI is not new, and it is here to stay.
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AI is a positive force.
AI is disrupting and transforming certain professions. We view this as a net positive development — increasing value and enabling workers to spend time on more complex projects and developing future innovations. AI can also optimize learning and training to provide more effective programs tailored to each individual’s needs and supporting improved performance outcomes.
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Security and controls are key.
Great potential is attainable through an effective AI strategy, but there is also an increased possibility of risk. It is critical for businesses to consider how they will protect, monitor and control their AI implementation — and specifically, what guardrails they will put around it.
