Leveraging outsourced and managed services to support

Find out how strategically leveraging outsourced and managed services can help your organization realize its future vision.

Fast-growing organizations often require staffing and specialized expertise in one or more areas — including accounting, human resources, technology and more — over the course of their lifecycle. Outsourced and managed services can serve as a critical tool to help fill these needs in a way that seamlessly flexes with a company’s growth objectives and budget. By leveraging this type of solution, organizations gain the ability to increase productivity in targeted areas while simultaneously scaling their operations — often with greater speed and increased operational stability. Looking to focus your time on your core mission? We’ll tackle your accounting, HR, recruiting, and technology functions.

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Transparency and communication are paramount in this process. With the right managed services partner, you’ll work side-by-side every step of the way.

Debunking common myths about managed services.

I’ll lose control and visibility into the work if I engage with a managed services provider.

Myth 1:

Reality:

Myth 2:

I will incur excess time and costs over the course of my managed services project.

Reality:

On the contrary, the scope and costs are agreed upon upfront, which enables budget clarity for planning purposes.

Myth 3:

The quality of work from an external managed services team will be inferior compared to what my internal team would produce.

Reality:

Managed service providers are seasoned subject matter specialists in their fields. They complement and supplement the professionals you already have, and work in true partnership with you to achieve your goals and empower strategic opportunities that can lead to even greater success than anticipated.

The benefits of outsourced and managed services

The strategic outsourcing of certain functions can offer clear benefits for high-growth organizations across all sectors.

Scalability

Quickly scale up across key areas with managed services.

Flexibility

Bring in the right-sized team of experts with the targeted skills you need now.

Controlled costs

Keep within a pre-determined budget and achieve lower overhead costs.

Productivity

Increase function and capability where you need it.

Insights

Get access to the latest thinking from experienced, senior-level advisors.

Stability

Minimize disruption caused by staffing shortages or other gaps.

Technology

Get access to innovative tools and platforms.

Is now the right time to consider outsourcing one or more of our non-core functions?

Run through these questions to determine if outsourcing might be right for your organization.

Question 1:

Are we struggling to hire for certain competencies?

Human resources managed services might be an area to consider. We can assess the human resources function and identify potential gaps, along with organizational changes that may be needed. Concurrently, we fulfill the role to ensure work continues. This puts us in a unique position to find the best-fit talent to propel your organization forward.

Yes

high-speed growth

consider outsourcing

Is now the right time to one or more non-core functions?

It sounds like you are placing the right people in the right roles. If you need temporary support, mentoring current staff, or assessing capabilities or compensation, we are here to help.

Question 2:

Could we benefit from embedding new technology into our operations?

Yes

IT managed services might be an area to consider. We can help you determine if your current technology stack is optimized for your current and future business growth and manage your mission-critical infrastructure so you can focus on core business operations.

Are you answering “no” because you are utilizing all the technology your organization needs? Or has the current economic environment forced you to pause technology investment? If it is the latter, we can help ensure your organization’s technology usage is effectively optimized.

Question 3:

Has our organization experienced any significant staff turnover?

Yes

Human resources managed services might be an area to consider. We can step in to address your turnover challenges and skills gaps within your HR team, and tackle process inefficiencies. Our services will allow you to take your HR function to the next level so that you can spend more time focusing on core business activities.

That is great news! The retention of a strong, optimally functioning workforce is challenging. As your business continues to grow, we can support your growth through our recruiting and human resources managed services.

Question 4:

Do we need to get a better handle on our financials and maintain compliance with regulations?

Yes

Outsourced accounting services might be an area to consider. As your revenue and number of employees increase, seeking investor capital and working with a board of directors all trigger the need for more complex financial reporting.

New regulations seem to be a moving target. If you ever need to better understand how rules may impact your business, we can provide answers.

Question 5:

Are we currently recruiting a new CFO and/or a controller?

Yes

Outsourced CFO and controller services might be an area to consider. We have experience working with public and private companies — often venture and PE-backed — going through distress, hyper-growth or a transaction. We work quickly to identify your unique needs to avoid disruption to the continuity of your business.

Our team of CFOs and controllers are long-term finance executives working on an interim, fractional or project basis, which allows you to utilize them as needed. Let us know when you have any additional support needs.

Question 6:

Would a cyberattack cripple our ability to sustain operations, remain profitable, and maintain compliance with applicable regulations?

Yes

Outsourced security operations might be an area to consider. Through our security operations center (SOC)-as-a-service offering, we can support you with real-time incident response, threat resolution and compliance reporting — all customized to your exact needs.

The cyber threat landscape is quickly evolving, and we are here to help when you need us.

Typical functions that lend themselves to managed services:

Six questions to ask when for managed services.

evaluating proposals

Run through these questions to determine if outsourcing might be right for your organization.

*Source: Deloitte Global Outsourcing Survey 2022

I would like to see how BPM can support my human resources needs.

I would like to see how BPM can support my technology needs.

I would like to see how BPM can support my human resources and recruiting needs.

I would like to see how BPM can support my accounting function.

I would like to see how BPM can help fill a critical role within my organization.

I would like to learn more about BPM’s security offerings.

of executives identify talent acquisition as a top internal challenge in meeting their organizations’ strategic priorities*

Function: Recruiting and human resources

Typical scope: Quickly and expertly fill key open roles; employee relations and development; payroll services; human resource management software (HRMS) implementation and optimization; compensation; diversity, equity and inclusion (DEI); and culture enhancement.

of executives outsource their IT functions*

Function: IT managed service provider

Typical scope: Highly experienced IT professionals, diverse specializations, deep domain-specific knowledge and IT infrastructure specialists.

of executives said they support their IT security function with a third-party delivery model*

Function: Security operations

Typical scope: Security operations center (SOC)-as-a-service offering, expertly managed cyber threat detection and response and data-driven solutions.

Question 1:

Are they a partner you want to work with and can trust?

WHAT QUESTIONS DO YOU HAVE?

Question 2:

Are they open to regular communication to discuss your evolving needs?

Question 3:

Do they have the right resources you need now?

Question 4:

Can their resources scale to your future needs?

Question 5:

Do they have the right industry expertise you need now?

Question 6:

How will they measure (and report on) the success of your ongoing work together?

52% of executives outsource business functions*

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