AI, blockchain, the Cloud and digital—The ABCDs of Innovation —are driving strategic transformation. We surveyed 1,000 C-suite decision makers and their direct reports globally to gain insights into the one question everyone is asking: What should I do next?
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Financial services executives agree that next-gen technologies are critical to business performance. Firms are now shifting priorities based on the benefits achieved to date.
Broadridge Next-Gen Technology Adoption Survey
2021 REPORT
Where do firms stack up on The ABCDs of Innovation Maturity Framework ?
®
*Percentage of company’s total annual IT budget invested in next-gen technologies.
Percentage point increase in profit margins reported through use of next-gen technologies.
Read the full report to see how firms are gaining value from AI, blockchain, the Cloud, and digital technologies.
Spend Now*
Planned Spend in 2 Years
Impact on profit margin now
6.8%
9.3%
Beginner
Implementer
11.8%
16%
Advancer
13%
17.5%
Leader
15.9%
19.8%
SPEND ON NEXT-GEN TECHNOLOGIES AND REPORTED IMPACT ON PROFIT MARGINS FROM USAGE
Maturity Stage
.56%
1.11%
1.93%
2.55%
TM
After realizing greater speed, cost savings, agility and engagement, Leaders are accelerating investments for a simple reason: profits.
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Firms are applying different next-gen technologies to specific organizational functions—and are prioritizing efforts based on results.
Discover what works, what doesn’t
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What applications are hot in your sector?
How are decisions made? Should you centralize? What gets outsourced?
Leaders understand that people and process drive results just as much as technology.
Learn how Leaders apply resources
The internal and external approaches that leaders plan to take over the next two years
Different use cases are relevant for banks, broker dealers, insurance, asset managers, wealth managers, private equity and hedge funds.
View the Next-Gen Technology Adoption Report
What you do next matters most.
See how Leaders are accelerating adoption
%
Outsource work on next-gen technologies
59
%
55
Work together with academic institutions
%
55
Recruit new talent from outside
%
52
Improve staff skills through training
%
48
Purchase solutions and services from external fintech providers
%
45
Take stake in firms with emerging tech expertise
%
41
Partner with firms with emerging tech expertise
%
41
Acquire firms with emerging tech expertise
Percent of firms applying blockchain to each business activity/process
AI
Blockchain
AI
Blockchain
AI includes robotic process automation (RPA), machine learning, deep learning, natural language processing, digital assistants, computer vision and data management.
The Cloud
The Cloud
Digital
Digital
AI
AI
AI includes robotic process automation (RPA), machine learning, deep learning, natural language processing, digital assistants, computer vision and data management.
Blockchain
Blockchain-distributed ledgers provide shared, replicated and synchronized data, ensuring a single source of truth, typically in a peer-to-peer network.
The Cloud includes Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS) and open API cloud platforms.
The Cloud
Digital interaction uses digital technologies to change the way you do things, such as digitizing customer and employee experiences, workflows and operations, while improving decision making through data and intelligence.
Digital
Security and risk management
39
%
Portfolio management
35
%
Customer management and communications
33
%
IT infrastructure and data management
32
%
Trading and transactions
32
%
Security and risk management
39
%
Portfolio management
35
%
Customer management and communications
33
%
IT infrastructure and data management
32
%
Trading and transactions
32
%
Portfolio management
23
%
Security and risk management
23
%
Operations
16
%
IT infrastructure and data management
14
%
Trading and transactions
9
%
Sales and product development
68
%
Human resources
67
%
Customer management and communications
66
%
IT infrastructure and data management
65
%
Operations
64
%
Strategic planning
61
%
IT infrastructure and data management
60
%
Customer management and communications
54
%
Marketing and distribution
51
%
Trading and transactions
49
%
Percent of firms applying AI to each business activity/process
Percent of firms applying AI to each business activity/process
Percent of firms applying The Cloud to each business activity/process
Percent of firms applying Digital to each business activity/process
Percent of firms applying AI to each business activity/process
Percent of firms applying AI to each business activity/process
Percent of firms applying The Cloud to each business activity/process
Percent of firms applying Digital to each business activity/process
Spend Now*
Planned Spend in 2 Years
Percent of firms applying AI to each business activity/process
AI includes robotic process automation (RPA), machine learning, deep learning, natural language processing, digital assistants, computer vision and data management.
See the other ways firms benefit