Explore the drivers of digital maturity. Discover how your peers accelerate success through this landmark survey of 750 C-level executives worldwide.
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How Leaders are Accelerating Digital Transformation
THE 2022 BROADRIDGE DIGITAL TRANSFORMATION AND NEXT-GEN TECHNOLOGY SURVEY
Digital benefits
This framework assigns each firm to a maturity group (Beginner, Implementer, Advancer or Leader) based on the firm’s overall progress in digital transformation.
The data is clear. Digital transformation provides significant benefits—particularly for the Leaders in the Broadridge Digital Transformation Maturity Framework.
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The framework also benchmarks the progress firms are making in three key areas of digital transformation.*
Digital progress
Where will firms focus their digital transformation efforts next? Most share the same top three priorities.
Digital priorities
% selecting as one of their top 3 strategic priority areas for digital transformation in the next 2 years.
How does your firm compare?
%
Customer interaction
77
%
69
Operations
%
68
Sales and marketing
Increased revenue
71%
Leader
46%
Non-Leader
43%
Non-Leader
51%
Leader
Improved profitability
45%
Non-Leader
62%
Leader
Improved planning and decision-making
Implementer
68%
Beginner
51%
Leader
96%
Advancer
83%
Led by the shift to personalized, omni-channel digital communications, Leaders have made significant progress in transforming customer experiences.
Download the full report to see how firms are investing in next-gen technologies to fast track their digital transformation.
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Leader
99%
Advancer
91%
Implementer
54%
Beginner
14%
Adoption of advanced data visualization and predictive analytics can enhance customer experiences, help improve workflows and drive strategic decision making.
Leader
95%
Advancer
74%
Implementer
44%
Beginner
11%
Data and analytics
Data and analytics
Workflows
Workflows
Customer experiences
Customer experiences
Customer experiences
Workflows
Data and analytics
* The Broadridge Digital Transformation Maturity Framework focuses on progress in digitizing experiences, workflows, and data and analytics. It also factors in implementation
of next-gen technologies like AI, blockchain and the Cloud, plus strategic and organizational components of transformation. Download the Study to read the full methodology
Firms that digitize, streamline and automate workflows create operational efficiencies and support seamless customer experiences.
Firms that have reached the later stages of digital implementation in this area (% by maturity group)
Finance/accounting
47
Risk and fraud management
49
Strategic planning
51
Trading, transactions, loans
39
Data security and privacy
44
Compliance
47
%
%
%
%
%
%
Customer
experiences
Workflows
Data and
analytics