Create, deliver and manage omni-channel communications and customer engagement
Broadridge Communications Cloud
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Solution
SM
AUTOMATED WORKFLOW & ORCHESTRATION
FLEXIBLE MODULES & OPEN APIs
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Batch
API
Existing Broadridge & Client Platforms
Secure
Email
Interactive Microsites
Online Banking
Personal Cloud
Electronic Payment
Email, SMS, App Notifications
Presentment via API, Web, Apps
Print &
Mail
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Data
Composition
Identity & Preference
Mgmt.
Omni-Channel
Customer Experience
Information
Management
Omni-Channel Delivery
Analytics & Reporting
Customer
Action
Trigger our platform by sending a batch file or calling APIs. We automatically process your data for the capabilities you choose.
Data
Transform the communications experience across all channels with self-service and managed service options. Learn more.
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Collect customer data and attributes for simplified and centralized identity validation and communication preferences. Learn more.
Create engaging, personalized experiences across all channels seamlessly. Learn more.
Leverage one next-gen repository for data insights, regulatory compliance, omni-channel delivery, workflows, records management, reporting and more. Learn more.
Deliver communications across multiple channels with one point of integration: print and mail; interactive microsites; email; SMS; presentment; online banking and payments; personal cloud services and more.
Learn more.
Manage, track and measure the effectiveness of your communications with intuitive dashboards and visual displays. Learn more.
Encourage behavior and drive desired outcomes: upsell, cross-sell, build brand loyalty and more.
Customer Action
It’s time to expect more from your customer communications management platform.
The Broadridge Communications Cloud is an end-to-end communications platform for creating, delivering and managing omni-channel communications and customer engagement.
With the Communications Cloud, you can:
Find out how our clients have implemented the Broadridge Communications Cloud – some or all modules – to best meet their needs.
Client Spotlights
CHALLENGE: The firm needed a self-service communications management solution that could integrate with various databases; they also needed to rationalize their forms and content to support requirements for each state.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1.
Insurance Firm Saves with Self-Service Tools and Open SaaS Platform
2.
Loan Management Company Gains Control and Mitigates Risk
3.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1.
Loan Management Company Gains Control and Mitigates Risk
3.
Insurance Firm Saves with Self-Service Tools and Open SaaS Platform
2.
Insurance Firm Saves with Self-Service Tools and Open SaaS Platform
2.
Loan Management Company Gains Control and Mitigates Risk
3.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1.
SOLUTION: Composition and Omni-channel Delivery
RESULTS:
Reduced costs, achieved 70% optimization for forms/content, and enabled business owners to create targeted messaging across channels
Eliminated dependency on IT and/or provider to support content changes, resulting in faster time to market
Redesigned their communications and improved CX and digital engagement
Improved operational and cost efficiencies by consolidating five disparate print systems into one omni-channel platform
RESULTS:
SOLUTION: All modules of the Communications Cloud were implemented.
CHALLENGE: Multiple print vendors across various business units resulted in inconsistent communications – both in content and design.
Redesigned their communications and improved CX and digital engagement
Improved operational and cost efficiencies by consolidating five disparate print systems into one omni-channel platform
RESULTS:
SOLUTION: All modules of the Communications Cloud were implemented.
Mitigated risk by having Broadridge associates on site, which was “highly valued during our transition.”
Gained control by utilizing one omni-channel communications platform: “Broadridge was willing to partner with us and figure out how to manage risk and coached us along the way. It has been a great learning experience.”
RESULTS:
SOLUTION: All modules of the Communications Cloud were implemented.
CHALLENGE: Document updates were time consuming; digital adoption rates were low and print costs were high; and tracking delivery of individual communications was difficult, putting the firm at risk during audits.
CHALLENGE: Multiple print vendors across various business units resulted in inconsistent communications – both in content and design.
LET’S TALK
Contact us to find out how we can help execute your print-to-digital strategies with the Broadridge Communications Cloud.
The flexible, modular solution includes data-driven composition tools, identity and preference management, omni-channel optimization and experience, archive and information management, omni-channel delivery, and analytics and reporting.
Reach customers across multiple channels with one connection
Deliver your communications across print, digital, email, SMS and emerging channels, such as microsites and personal cloud services.
Engage customers with personalized, contextual experiences
Turn static transactional, regulatory, and marketing communications into dynamic, relevant communications with self-service content tools and responsive design. The Communications Cloud makes it easy for customers to take action, such as pay, buy, enroll, and share.
Transform data into customer and communications insights
Streamline information management – from onboarding to omni-channel customer preferences. Gain insights to form a holistic customer view based on actions and behavior.
Control the communications lifecycle
Access your print and digital delivery and engagement results through performance dashboards and operational reports that enhance communications and offer visibility throughout the customer journey.
FLEXIBLE: Offers flexibility so you can implement only the necessary modules for the lowest cost entry point versus the big-box approach of buying the platform and using just a small percentage
SIMPLE: Uses open APIs to ease integration, improve efficiencies, and reduce the need for multiple platforms
EFFICIENT: Connects to your existing tools, data, and processes to maximize your investments and improve productivity
POWERFUL: Provides self-service tools for consistent and consolidated print and digital experiences across transactional, regulatory, and marketing communications
Click each plus sign (+) for more details.
TALK TO US
FLEXIBLE MODULES & OPEN APIs
AUTOMATED WORKFLOW & ORCHESTRATION
Batch
API
Existing Broadridge & Client Platforms
Secure
Email
Email,
SMS, App Notifications
Presentment via API, Web, Apps
Print &
Mail
Interactive Microsites
Online Banking
Personal Cloud
Electronic Payment
+
Data
Composition
+
Identity &
Preference Mgmt.
+
+
Omni-Channel
Customer Experience
+
Information
Management
+
Omni-Channel Delivery
+
Analytics and
Reporting
+
Customer Action
Trigger our platform by sending a batch file or calling APIs. We automatically process your data for the capabilities you choose.
Data
Transform the communications experience across all channels with self-service and managed service options.
Learn more.
Composition
Collect customer data and attributes for simplified and centralized identity validation and communication preferences. Learn more.
Identity and
Preference Management
Create engaging, personalized experiences across all channels seamlessly. Learn more.
Omni-channel Customer Experience
Leverage one next-gen repository for data insights, regulatory compliance, omni-channel delivery, workflows, records management, reporting and more.
Learn more.
Information Management
Deliver communications across multiple channels with one point of integration: print and mail; interactive microsites; email; SMS; presentment; online banking and payments; personal cloud services and more.
Learn more.
Omni-channel Delivery
Manage, track and measure the effectiveness of your communications with intuitive dashboards and visual displays.
Learn more.
Analytics and Reporting
Encourage behavior and drive desired outcomes: upsell, cross-sell, build brand loyalty and more.
Customer Action
Your data triggers our platform by calling APIs or by sending a batch file. We automatically process your data for the capabilities you choose. Toggle each plus sign (+) for more details.
Create, deliver and manage omni-channel communications and customer engagement
Broadridge Communications Cloud
SM
Solution
LET’S TALK
Contact us to find out how we can help execute your print-to-digital strategies with the Broadridge Communications Cloud.
1
2
3
1
2
3
Mitigated risk by having Broadridge associates on site, which was “highly valued during our transition.”
Gained control by utilizing one omni-channel communications platform: “Broadridge was willing to partner with us and figure out how to manage risk and coached us along the way. It has been a great learning experience.”
RESULTS:
SOLUTION: BROADRIDGE COMMUNICATIONS CLOUD – All modules were implemented.
CHALLENGE: Document updates were time consuming; digital adoption rates were low and print costs were high; and tracking delivery of individual communications was difficult, putting the firm at risk during audits.
Loan Management Company Gains Control and Mitigates Risk
3
Eliminated dependency on IT and/or provider to support content changes, resulting in faster time to market
Reduced costs, achieved 70% optimization for forms/content, and enabled business owners to create targeted messaging across channels
RESULTS:
SOLUTION: Composition and Omni-channel Delivery
CHALLENGE: The firm needed a self-service communications management solution that could integrate with various databases; they also needed to rationalize their forms and content to support requirements for each state.
Insurance company support its P&C segment with self-service tools and open SaaS platform
2
Redesigned their communications and improved CX and digital engagement
Improved operational and cost efficiencies by consolidating five disparate print systems into one omni-channel platform
RESULTS:
SOLUTION: BROADRIDGE COMMUNICATIONS CLOUD – All modules were implemented.
CHALLENGE: Multiple print vendors across various business units resulted in inconsistent communications – both in content and design.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1
Redesigned their communications and improved CX and digital engagement
Improved operational and cost efficiencies by consolidating five disparate print systems into one omni-channel platform
RESULTS:
SOLUTION: BROADRIDGE COMMUNICATIONS CLOUD – All modules were implemented.
CHALLENGE: Multiple print vendors across various business units resulted in inconsistent communications – both in content and design.
Bank Replaces Multiple Print Vendors with One Omni-channel Platform
1
Find out how our clients have implemented the Broadridge Communications Cloud – some or all modules – to best meet their needs.
Client Spotlights
The flexible, modular solution includes data-driven composition tools, identity and preference management, omni-channel optimization and experience, archive and information management, omni-channel delivery, and analytics and reporting.
