What we learned can help you improve your communication experiences, strengthen the loyalty of your customers, and prepare your business for the next phase of digital transformation.
Our fifth annual report reveals what customers really want from their communication experiences and what’s on the line if you don’t deliver.
2023 CX and Communications Consumer Insights
Expectations for how they receive and access information
Preferences for different communication channels
Interest in moving from paper to digital
Concerns about privacy and data security
Connecting with more than 4,000 consumers, we asked about their:
•
•
•
•
What we learned can help you improve your communication experiences, strengthen the loyalty of your customers, and prepare your business for the next phase of digital transformation.
Expectations for how they receive and access information
Preferences for different communication channels
Interest in moving from paper to digital
Concerns about privacy and data security
•
•
•
•
Connecting with more than 4,000 consumers, we asked about their:
Our fifth annual report reveals what customers really want from their communication experiences and what’s on the line if you don’t deliver.
2023 CX and Communications Consumer Insights
What we learned can help you improve your communication experiences, strengthen the loyalty of your customers, and prepare your business for the next phase of digital transformation.
Expectations for how they receive and access information
Preferences for different communication channels
Interest in moving from paper to digital
Concerns about privacy and data security
•
•
•
•
Connecting with more than 4,000 consumers, we asked about their:
Our fifth annual report reveals what customers really want from their communication experiences and what’s on the line if you don’t deliver.
2023 CX and Communications Consumer Insights
What we learned can help you improve your communication experiences, strengthen the loyalty of your customers, and prepare your business for the next phase of digital transformation.
Expectations for how they receive and access information
Preferences for different communication channels
Interest in moving from paper to digital
Concerns about privacy and data security
•
•
•
•
Connecting with more than 4,000 consumers, we asked about their:
Our fifth annual report reveals what customers really want from their communication experiences and what’s on the line if you don’t deliver.
2023 CX and Communications Consumer Insights