Cloud Voice
Never miss a customer call again
Break free of the office
Contents
Data and training
Easily manage your communications
Support hybrid working
You know what it’s like. You need to leave the office but you’re worried about missing calls coming in on the office number. Customers want to talk to you when it suits them, not when it’s convenient for you. Colleagues want to work together with shared screens. Clients want to see what you’re talking about on video calls. Now. Cloud Voice is a digital phone system that works over the internet. That means you can handle your office calls from anywhere, even from your spare room. And because it also includes Cisco Webex video conferencing, screen sharing and instant messaging, everyone’s in the picture. Cloud Voice sets you free.
As your business grows, the demands on your internet connection grow too. BTnet is our most reliable connection, because it’s dedicated to your business and your business alone. That means you can count on equally fast upload and download speeds, no matter the time of day, whether you’re sending huge files or running multiple apps.
Free your imagination
Cloud Voice doesn’t just free you from your desk, it gives you the freedom to work imaginatively. Try hot-desking, remote working, and hybrid working. And when you can work from anywhere, maybe you can employ that bright spark who can’t get into the office every day after all.
Take your number with you
You can use Cloud Voice on any device, wherever you are. And with the office number following you wherever you go – around the business, on the road, working from home – you’ll keep hold of your local presence and maintain that professional look.
Built for collaboration
Ready for anything
Be prepared for the unexpected, from a flat tyre to a full-blown pandemic. When something stops you from getting into the office, Cloud Voice is ready to keep you working. Switch to remote working without interruption, divert calls without missing a beat.
09:00 - 17:00 / Monday to Friday
0800 916 0490
Discover new smarter ways of working together with Cisco Webex It’s the leading collaboration platform that will boost your video, audio, and file-sharing capabilities. It can even integrate with Microsoft Teams. Cisco Webex supports 25 users as standard, but we can set you up with a version that 1,000 people can use at the same time.
Cisco Webex.
Microsoft Teams.
Manage all your business communications from one place
Use all your tools through Cloud Voice’s single intuitive online portal. It brings together voice, video and messaging from Cisco Webex, and can include Microsoft Teams and your CRM.
Fits like a glove
You can add users, devices, and locations whenever you want. Cloud Voice is the ultimate scalable phone system that always fits your business, whether you’re expanding or downsizing.
Security?
We’ve got you covered. Integrated security software. Encrypted calls. 24/7 monitoring and call traffic analysis. With Cloud Voice, your calls stay private and your data remains secure.
Always bang up to date
With free automatic updates from the cloud as soon as they’re available, you’re sure to always have the latest features at your fingertips.
Keep on top of costs
There’s no hardware to buy aside from the phones, which means no maintenance charges. You only pay for the users you actually have, not for the full capacity of an old-fashioned system that you may never reach.
Find out more about our security solutions
Find out what makes your customers tick
Just add Call Analytics to help get the right people in the right place at the right time. Then record calls to understand why people are calling, identify training gaps, and discover what your customer service is really like. No missed calls, no idle customer service agents, just a stream of happy customers.
Unrivalled training, and support whenever you need it
We can make sure everyone knows how to get the best from your Cloud Voice set-up, and our dedicated UK-based helpdesk is waiting for your call 24/7 to fix any problems, answer queries, and give advice.
Arrange a call back
0800 916 0901
100-249 Employees
0-99 Employees
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
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