People are at the heart of everything we do at Businessolver. That’s why we help create engagement strategies that support a year-round journey, starting with onboarding and continuing throughout the entire employee experience lifecycle. Our consumer experience team is ready to help you create an engagement strategy that you can measure and build upon. Our subject matter experts mix technical knowledge with employee engagement expertise across the full range of demographics and life stages to deliver a one-of-a-kind creative services experience.
Every employee interacts with their benefits differently. Because of that, we know your benefits strategy can’t be a one size fits all. Our benefits technology is built with an internal communication framework that drives thoughtful and data-backed year-round communication strategies. It allows us to tailor your communications to your unique engagement goals.
The Businessolver Difference
BETTER TOGETHER
Proactively Serving our Clients
Longstanding Consistent Leadership
Commitment to Keeping Your Data Safe
Commitment to Excellence
Driven by Continued Innovation & Intelligence
An Empathetic Approach to Technology
An Intentional Culture of Client & Employee Delight
Single-Source Platform
At Businessolver, we hold ourselves accountable for the following initiatives:
Dedication to ESG
Every line of data, every line of code in our technology represents a person, a person who deserves to be delighted. We create benefits solutions to serve your HR team and ultimately your employees. It’s technology powered by people; and that’s tech with heart.
An Empathetic Approach to Technology
Businessolver’s dedication to innovation and intelligence comes from a willingness to invest in new ideas that will define the future of the benefits space. Using our empathy-driven design, artificial intelligence (AI), and machine learning, our clients and their workforce have a transformational experience. As AI continues to make an impact in the HR industry, Businessolver is at the forefront of innovation within the benefits landscape.
Driven by Continued Innovation & Intelligence
When it comes to operations excellence, we’re our own best critic. We understand that how we deliver services has a real impact on your business and your people. We don’t take that responsibility lightly. In fact, it’s what drives us.
Businessolver is the first benefits administration provider to engage in the Baldrige National Performance Excellence program, a rigorous exercise that provides organizational assessment tools and criteria for continuous improvement of key business processes across Businessolver.
With a 95% average client retention rate and 99% system uptime to prove it, we’d love for you to see what quality in action looks like.
Commitment to Excellence
Consistency is the key word. And the only word. Our leadership team is not new to this, in fact they have been leading our Businessolver purpose and vision since day one.
Longstanding Consistent Leadership
It’s not just about the technology! Our commitment to keeping our clients informed about the latest benefits trends, DEI practices, workplace cultural initiatives, and empathy data insights through our thought leadership allows them to remain on—top of their game at all times!
Proactively Serving our Clients
Employee health and benefit information is some of your most sensitive data, making benefits administration a compliance minefield. We’ve built a highly secure, SaaS benefits administration platform with multiple layers of physical and technical security measures. Because Benefitsolver is a single-source platform, we reduce unnecessary movement of data between systems, helping to eliminate overall risk. In addition to industry-standard security audits, Benefitsolver is HITRUST certified, the highest level of security certification available for our industry.
Commitment to Keeping Your Data Safe
With our rules-based, highly configurable, single-source solution, you and your employees have one platform to access all the electable and non-electable benefits and services available through you. The seamless integrations with other providers create an ease of use for your employees and give you the peace of mind that all the data is under one roof.
Single-Source Platform
Dedication to ESG
Businessolver has been building a strong, intentional culture for 25 years. It’s built on focus, mutual respect, a desire for excellence, accountability, and a passion for our work and team. We call it “The Businessolver Way.” We work hard, we play hard, we double-down to get it done. And we have a ton of fun in the process. They don’t call us Solvers for nothing.
An Intentional Culture of Client & Employee Delight
Environmental: Performing as a steward of nature
Social: Managing relationships with employees, suppliers,
customers & communities
Governance: Governing and managing processes
Communications & Engagement
Learn More
2023 Results
Notable Findings
Videos
emails with an average read rate of 47%
31M
Clients who leveraged our Consumer Experience team to build customized communications, such as Virtual Benefit Fairs and tailored communications, saw a significant increase in platform engagement with at least 42% of their members logging in 4 or more times per year post enrollment.
35%
of all members opted into text message reminders
Clients with MyChoice Accounts (MCA) increased engagement within the system with 41% of members logging in 4 or more times post enrollment.
text message reminders were sent last AE
650K+
Notable Findings
One call center client who used a virtual benefits fair to promote awareness of their 2023 benefits program saw 83% of their employees visit the virtual experience. And even better, 93% subsequently completed their enrollment
All generations of employees’ value text message reminders, but you might be surprised who is opting in most:
• Boomers have a 20% opt-in rate
• Gen X has a 33% opt-in rate
• Millennials have a 42% opt-in rate
• Gen Z has a 1% opt-in rate
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Terms of Use I Privacy Policy I © 2024 Businessolver
We sent nearly
of members logged in to Benefitsolver 4 or more times
Across the board, members prefer email to traditional mail. But most people have personal and work emails. Which email do employees prefer to receive benefits communication?
• 3% of employees preferred traditional mail
• 58% preferred their work email
• 39% preferred their personal email
When looking at email sends, here are the top emails that were opened by the users:
• Provider guidance emails were opened at a 50% rate
• Surgery Planning emails were opened at a 50% rate
• Care Navigation emails were opened at a 48% rate
• Diabetes emails were opened at a 46% rate
• Weight Management emails were opened at a 46% rate
Data Sources: Benefits Insight Report I Highlights from Annual Enrollment 2023
35%
35%
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