How we help
We provide over 14,000 hours of resilience services every month to local councils, supporting the delivery of housing benefits, council tax and national domestic rates (NDR) administration.
You can access fully trained employees and a dedicated contract management team, as well as expert insight and forecasting to predict peaks in demand.
Whether you’re looking for a fully managed service, short-term access to additional capacity and resilience, or support to work alongside your in-house teams, we offer a combination of value for money, best practice processes, online solutions and highly skilled people.
If you need a shorter term or flexible arrangement, we can deploy key talent and resources to work with you as part of an integrated team. Rather than run your operation or service, we can help you to drive changes and improve the way you work.
We often operate on a contingency model, with our fees based on our clients’ success, and can offer guarantees around delivering outcomes.
Working alongside your organisation
By combining effective digital software, supported by new processes and customer engagement, we can also help you run a successful digital housing benefit service that lowers both costs and demand-related customer enquiries.
From citizens portals to digital customer communication, we can help you provide a digital service that is more in tune with the way residents live their lives.
Successful digital housing benefit services
We are one of the UK’s most experienced companies in providing a fully managed service, which gives you straightforward access to our wide range of resources and services.
It’s quick and simple to set up as any existing employees can be transferred to us under TUPE terms or seconded to us for the duration of the contract. 70% of our employees have transferred under a service agreement.
Our fully managed service
