Key features
Dedicated revenues and customer service specialists, fully trained in the latest legislation, handling sensitive, outbound communications and setting up payment arrangements to meet differing needs.
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Benefits
The ability to switch our service on or off, so you can access capacity when you need it most.
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Use of insight, analytics and behavioural science techniques for customer communications to promote the right outcomes for your organisation.
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A telephony platform to support outbound and inbound activity and ensure we have the right
level of resource to meet demand.
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Options for extended service opening hours, after work and at weekends to contact customers around their lifestyles.
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Commercial arrangements to deliver results based on agreed and monitored performance measures.
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Digital customer experience function to help shape continuous service improvement and efficiency.
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Key features
Benefits
Key features
Benefits
Action to prevent wider debt related issues, including mental health housing and employment.
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Fewer tenancy terminations and reduced risk of homelessness.
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Better signposting to information, advice or financial support a tenant might be entitled to.
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More financial stability and an improved credit rating for individuals.
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Wider and more convenient payment options that reduce the risk of missed payments and arrears
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Tenants will understand better their responsibilities, the appropriate communication channels to use and the support available to them to prevent debt.
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Relieving the pressure on resources whilst providing an exceptional patient experience
Key features
Telephone-based patient assessment has become increasingly important to public healthcare systems as a way of enabling patients to access quality health advice whilst making the most of limited healthcare resources and supporting the need for many people to remain at home.
How telehealth assessments work
Guided questions
During teletriage and face-to-face assessments, trained call handlers and clinicians are guided through questions to assess the severity of the situation based on the presenting symptoms
Inbuilt logic
The clinical algorithmic approach uses inbuilt logic to take into account factors such as age, gender and the patient’s response
Video-sharing
Market-leading video-sharing technology ensures informed decisions where a visual assessment is required
High quality care decisions
The clinician or call handler is provided with clear guidance on next steps to share with the patient – assessment time has been minimised whilst ensuring the highest quality care
How patient self-assessments work
User-friendly language
Features the same clinical information flow as our telehealth content but in user-friendly language throughout
Guided questions
Patients enter their age, gender, and symptoms, and are guided through a series of questions to determine the next level of care
Clear instructions
They receive clear, practical guidance on next steps, from urgent instructions to attend an emergency department, to advising seeing a doctor, nurse or pharmacist, or self-care.
Expert advice
Our self-service tools automate the type of health assessment and triage traditionally done by a doctor or nurse, with helpful links and explanations providing further information throughout
Our patient-facing software offers a convenient way for your communities to access quality health advice, providing an intuitive multi-channel health service which directs patients to the right care at the right time so they can make better decisions about their own health whilst reducing the pressure on services.
Telehealth
assessments
Patient
self-assessment
Telehealth
assessments
Patient
self-assessment
