Discover how
most pressing challenges
intelligent automation
can help to address your
Maximise efficiencies, cost-savings and citizen experiences with intelligent automation
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1.
Enhancing citizen experience
A thriving society depends on the satisfaction of citizens, who are the primary beneficiaries of high-performing government services.
How can intelligent automation make a difference?
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With our intelligent automation solutions, you can provide citizens with personalised and efficient services tailored to their needs.
By using digital applications, online portals, and automated service channels, you can enable seamless communication between departments, agencies and the public.
Moreover, AI-powered analytics can anticipate citizens’ needs and respond to potential issues proactively, helping you to improve the citizen experience.
Solutions that deliver results
Chatbots
Self-service portals
Automated notifications
Virtual assistants with automated feedback mechanisms.
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2.
Increasing efficiency and productivity
Across government departments and agencies, it’s essential to find practical ways of speeding up productivity and improving efficiency. This will also help to boost economic growth.
By automating administrative, manual and repetitive processes such as data entry, document processing, and information retrieval, intelligent automation can significantly reduce administrative burdens.
As a result, you can devote more time to critical and complex projects.
Using AI-powered chatbots to respond to routine queries and service requests can also improve citizen engagement, resulting in faster response times and increased productivity.
Process re-engineering
Attended and unattended RPA
Chatbots and virtual assistance
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3.
Improving data-driven decision-making
No matter how much data you handle and generate every day, its potential remains underutilised without proper analysis and interpretation.
Utilising intelligent automation can empower your workforce to harness data more effectively and extract actionable insights.
By analysing trends, patterns, and correlations within data-sets, AI algorithms can help you to make more informed decisions.
With data-driven approaches, policies can be formulated on evidence, resulting in more efficient governance and resource allocation.
Machine learning
Reporting and dashboarding automation
Natural language processing and data monitoring
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4.
Maximising savings and optimising resources
Providing high-quality public services in the midst of a cost-of-living crisis requires all government departments and agencies to maximise their skills and resources.
Intelligent automation can reduce operational expenses and improve resource allocation by automating tasks and optimising processes.
The savings can then be used to fund social programmes, infrastructure development, and other citizen-centric initiatives.
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Natural language processing.
5.
Advancing current business processes
Understanding your processes and integrating new systems is essential to maximising efficiency as technology advances.
Task mining identifies patterns and trends in people’s interactions with a system.
It provides valuable insights into how tasks are performed, how long they take to complete, and which resources are utilised.
Identifying inefficiencies and bottlenecks allows you to optimise your processes and reduce costs.
Task mining
Process mining
Task capture
