Key features
Dedicated revenues and customer service specialists, fully trained in the latest legislation, handling sensitive, outbound communications and setting up payment arrangements to meet differing needs.
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Benefits
The ability to switch our service on or off, so you can access capacity when you need it most.
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Use of insight, analytics and behavioural science techniques for customer communications to promote the right outcomes for your organisation.
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A telephony platform to support outbound and inbound activity and ensure we have the right level of resource to meet demand
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Options for extended service opening hours, after work and at weekends to contact customers around their lifestyles.
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Commercial arrangements to deliver results based on agreed and monitored performance measures.
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Digital customer experience function to help shape continuous service improvement and efficiency.
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Key features
Benefits
Key features
Benefits
Action to prevent wider debt related issues, including mental health housing and employment.
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Fewer tenancy terminations and reduced risk of homelessness.
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Better signposting to information, advice or financial support a tenant might be entitled to.
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More financial stability and an improved credit rating for individuals.
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Wider and more convenient payment options that reduce the risk of missed payments and arrears
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Tenants will understand better their responsibilities, the appropriate communication channels to use and the support available to them to prevent debt.
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