Preventive care
Proactive care
Anticipatory care
Feel safe and seen
Fragmented health services
Inequalities in access and responsiveness of services
The challenge
Increasing capacity for the NHS
Our solution
Improving clinical and healthcare productivity enhances access to services
Lack of choice and control in services
Using data to help services optimise capacity
Struggling to find reliable information on healthcare options
Releasing clinical and admin time gives more time for patient care
Patients and carers feel a burden on pressured staff
Integrating services across health and social care
Patients feel they’ve lost the bond with their local health care providers
Access to trusted information
Care closer to home
Preventivecare
Current virtual care models
Patients & their carers
Supporting your staff
There are different models of virtual care within the NHS. Click on individual segments to learn more.
Patients & carers
Your organisations
Your staff
Skilled and Empowered People
Better experiences
Effective operational delivery
Hospital or home care
Build efficient processes
Time and space to support and be supported
Lack of work-life balance
Access to key information at the point of care
NHS staff
Creating new capacity at scale to support effective treatment
Capacity constraints mean some patients are treated in the wrong place
Reducing the administrative burden from frontline clinical staff
Unable to dedicate time to support colleagues or the development of junior staff
Skilled and empowered people
Using data and insights to create new ways of working and releasing time constraints
Staff have low job satisfaction due to pressure of work
Using clinical time effectively to create new capacity for patient care
Struggling to offer adequate time and care to patients
Using data to create insights for improvement and optimisation of clinical time
Staff feel overburdened with data
Transforming the delivery of care
Explore our interactive infographic for insights into how we're helping healthcare providers address current and future challenges. Click on the individual segments to learn more about our solutions.
Supporting your organisations
Capacity to clear backlogs
Provide excellent quality care
Support the work and wellbeing of staff
Effective use of our resources
Integrated services
NHS Organisations
Scaling service delivery across regions to clear backlogs
Only able to focus on the here and now. No time to innovate or develop services and systems with partners
Supporting insights from data and transformation to optimise at scale safe services
Rising demands and challenges are compromising quality
Reducing administrative burdens and information overload
More staff are leaving the NHS due to increasing pressures
Operational support for new and current services to create efficiencies and increase productivity
Workforce shortages, poor operational flow, increasing demands, complex patients and limited finances
Building capacity into healthcare systems to support integration
Providing high-quality services to patients across the healthcare system
Putting quality, consistency and efficiency into care
Supporting your patients
Virtual wards
Hospital care
Virtual care
Challenges of virtual care models
Capita virtual care hub
Virtual care hub advantages for activity flow
Wider virtual care hub advantages
Population based approach supporting preventive self-care
Targeted proactive support of people with long-term physical and mental health conditions
Support of people with complex needs or at risk of deterioration
A secure and effective alternative to hospital bedded care for patients who would otherwise require hospitalisation
Still primarily physical care but with growing integration of virtual care elements such as patient self-assessment apps or patient-initiated follow-up systems
Enabling patients to manage their conditions at home and avoid hospital admissions by providing them support and early intervention through trigger-based alerts and trends monitoring
Existing virtual care models have similarities in the way care is provided, as well as common challenges that can impact overall effectiveness of care.
View challenges
Main aspects of how virtual care is provided
Provided by local teams
01
Local referral criteria and route
02
Bespoke technology provider
03
Different staffing skills and capabilities
04
Different operating models and capacity
05
Issues related to staffing, scaling, and services sustainability
06
Not adjusted to the needs and outcomes of virtual care elements such as operating hours, levels of care, staffing models, etc.
Difficulties in locating appropriate services for patients leading to surgery or hospital admission
Undefined care goals
Lack of care standards
Common challenges of virtual care delivery
Significant fragmentation and lack of scalability or services integration
Absence of virtual care operational and benefits analysis leading to lack of confidence in virtual care and its ability to deliver significant results
07
View similarities
Design
Joint-operated Capita virtual care hub includes multiple operational services designed to support the delivery of virtual care, improve its outcomes, and bring various benefits. Discover the virtual care hub services by clicking on individual segments.
Benefits modelling
Technology and service alignment
Operating model design
Governance integration
Pathway alignment
Service and clinical integration
Mobilisation
Operational services
Operational support
Communication
Change
Training
Communication management
Outreach and touchpoints
Wellness
Triage
Service Desk
Feedback
Portfolio management
Resilience and wellbeing
08
Wider data management
Benefits realisation
Technology support
Logistics field services
Training, quality and audit
Resourcing, workforce planning and rostering
Across different virtual care models, there is a generalised activity flow that we believe can work more effectively and deliver a range of benefits if supported by our enabling operational services. Our virtual care hub can transform virtual care by bringing together people, technology, and data.
Supporting all aspects of care, from referral to discharge
Referral
Assessment
Recovery and discharge
Monitoring, support and coaching
Enablement and logistics
Supporting a variety of virtual care models and pathways, from respiratory to frailty care
Helping patients to leave hospital care early and continue their care at home
Providing support to remaining at home patients
Allowing virtual wards to scale and achieve sustainability
Optimising the use of existing resourcesBringing financial sustainability
Advantages of improved virtual care to the wider ecosystem
Resource
Finances
Care model
Net zero
Estates
By reshaping enabling services it becomes possible to repurpose the capacity in high-pressure estates areas such as primary care and provide space for integrated patient services within the local and community settings
Implementing appropriate models of virtual care is crucial in achieving net zero by delivering ambulatory care effectively and preventing unnecessary environmental impacts
Our virtual care hub is designed to flexibly support innovation at both the regional and local levels, ensuring equal access through a combination of digital and traditional engagement models
By rearranging their services, provider organisations can optimise their use of available funding while also meeting the patients’ needs, and possibly achieving more than what existing virtual care models currently allow
Working in partnership with local services to help health, social care and voluntary sectors reconfigure their services to achieve more within existing capacity constraints
Working in partnership with local services to help health, social care and voluntary sectors reconfigure their services to achieve more within existing capacity constraints.
By rearranging their services, provider organisations can optimise their use of available funding while also meeting the patients’ needs, and possibly achieving more than what existing virtual care models currently allow.
Our virtual care hub is designed to flexibly support innovation at both the regional and local levels, ensuring equal access through a combination of digital and traditional engagement models.
Implementing appropriate models of virtual care is crucial in achieving net-zero by delivering ambulatory care effectively and preventing unnecessary environmental impacts.
By reshaping enabling services it becomes possible to repurpose the capacity in high-pressure estates areas such as primary care and provide space for integrated patient services within the local and community settings.
