Proactive care
Virtual wards
Hospital care
Virtual care
Preventive care
Anticipatory care
Current virtual care models within the NHS
Explore care models by clicking on individual segments on the wheel below.
Current virtual care models
Challenges of virtual care models
Capita virtual care hub
How the virtual care hub operates
Wider virtual care hub advantages
Services and measures aiming to prevent illness or injury before it happens or detect it early when it's easier to treat. It focuses on promoting overall health through regular check-ups, screenings, vaccines, lifestyle changes and health education
Implementing strategies to prevent health problems before they get worse and helping people take an active role in their healthcare. It focuses on maintaining health and preventing future complications by offering healthcare plans, lifestyle changes, and check-ups based on personal risk factors and needs
Taking a holistic approach to identify an individual's future health risks by considering their unique circumstances, health conditions, potential challenges and wider factors and addressing them through personalised care plans, education, and healthcare providers services coordination to optimise health outcomes and improve quality of life
A secure and effective alternative to hospital bedded care for patients who would otherwise require hospitalisation
Still primarily physical care but with growing integration of virtual care elements such as patient self-assessment apps or patient-initiated follow-up systems
Enabling patients to manage their conditions at home and avoid hospital admissions by providing them support and early intervention through trigger-based alerts and trends monitoring
Click each segment to learn more
Challenges of virtual care
Existing virtual care models have similarities in the way care is provided, as well as common challenges that can impact overall effectiveness of care.
View challenges
Main aspects of how virtual care is provided
Provided by local teams
01
Local referral criteria and route
02
Bespoke technology provider
03
Different staffing skills and capabilities
04
Different operating models and capacity
05
Issues related to staffing, scaling, and services sustainability
06
Not adjusted to the needs and outcomes of virtual care elements such as operating hours, levels of care, staffing models, etc.
Difficulties in locating appropriate services for patients leading to surgery or hospital admission
Undefined care goals
Lack of care standards
Common challenges of virtual care delivery
Significant fragmentation and lack of scalability or services integration
Absence of virtual care operational and benefits analysis leading to lack of confidence in virtual care and its ability to deliver significant results
07
Challenges
View similarities
Similarities
Our virtual care hub
Design
Joint-operated Capita virtual care hub includes multiple operational services designed to support the delivery of virtual care, improve its outcomes, and bring various benefits. Discover the virtual care hub services by clicking on individual segments.
Benefits modelling
Technology and service alignment
Operating model design
Governance integration
Pathway alignment
Service and clinical integration
Mobilisation
Operational services
Operational support
Communication
Change
Training
Communication management
Outreach and touchpoints
Wellness
Triage
Service Desk
Feedback
Portfolio management
Resilience and wellbeing
08
Wider data management
Benefits realisation
Technology support
Logistics field services
Training, quality and audit
Resourcing, workforce planning and rostering
Activity flow
Combining operations leadership, service management, governance and support, our virtual care hub can transform virtual care by bringing together people, technology, and data. Click below on each step in the activity flow to see how our hub operates.
Supporting all aspects of care, from referral to discharge
Referral
Assessment
Recovery and discharge
Monitoring, support and coaching
Enablement and logistics
Supporting a variety of virtual care models and pathways, from respiratory to frailty care
Helping patients to leave hospital care early and continue their care at home
Providing support to remaining at home patients
Allowing virtual wards to scale and achieve sustainability
Optimising the use of existing resources
Bringing financial sustainability
Joint-operated hub
NHS team clinicians
Capita patient care administrator (virtual support)
Capita field engineer or Field Force officer
1: Refer
2: Admit
4: Monitor
3: Activate
5: Review
6: Release
A referral made by the NHS
Manage admissions
Patient onboarding and resources
Care plan developed by NHS clinical team
Manage referrals
A referral is made by the NHS, either from a ward, a consultant responsible for a waiting list or an emergency admission
Referrals (requests, queries and quality)
Triage cases coordination
Triage undertaken by NHS clinical team
Manage readiness
Virtual patient setup
In ward at NHS provider patient device training
Capita field engineer delivery of stock to NHS provider and mobile delivery of at-home monitoring equipment
Manage rounds
MDT huddles coordination
Patient troubles and contact
Action exceptions and escalations to NHS clinical team
Manage readings
Break and fix
Manage review
Ward rounds and reviews coordination
Manage releases
Patient discharge support and patient offboarding
Discharge notification completed by NHS clinical team
Monitoring equipment collection
Combining
• operations leadership
our virtual care hub can transform virtual care by bringing together people, technology, and data.
• service management
• governance and support
Wider advantages
Advantages of improved virtual care to the wider ecosystem
Resource
Finances
Care model
Net zero
Estates
By reshaping enabling services it becomes possible to repurpose the capacity in high-pressure estates areas such as primary care and provide space for integrated patient services within the local and community settings.
Implementing appropriate models of virtual care is crucial in achieving net zero by delivering ambulatory care effectively and preventing unnecessary environmental impacts.
Our virtual care hub is designed to flexibly support innovation at both the regional and local levels, ensuring equal access through a combination of digital and traditional engagement models.
An integrated model of care enables costs reallocation to optimise available funding and reduce ongoing additional expenditures. Our work suggests significant cash savings from our model, potentially in the millions of pounds, for a local care system over three years.
Adopting a virtual care hub model to deliver an integrated approach to virtual wards and care can significantly free up clinical time by reducing the burden of non-clinical activity. Our work with NHS teams suggests potential savings of up to 80%.
Working in partnership with local services to help health, social care and voluntary sectors reconfigure their services to achieve more within existing capacity constraints.
By rearranging their services, provider organisations can optimise their use of available funding while also meeting the patients’ needs, and possibly achieving more than what existing virtual care models currently allow.
Implementing appropriate models of virtual care is crucial in achieving net-zero by delivering ambulatory care effectively and preventing unnecessary environmental impacts.
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