Our Team
Introducing Celfocus specialists that will be on site sharing their vast experience. Focusing in innovation, digital transformation and data & analytics, the team will be available to hear your challenges and share visionary insights, bold strategies, and expertise in efficient use of data for improved customer experiences.
SPOTS ARE LIMITED
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Email Address
Global Digital Transformation & Customer Experience Summit
5-6 December 2024 EUROSTARS HOTEL // Berlin
BRUNO MANSO
Business Developer Director | DACH Region
Celfocus
More about me >
JORGE MARINHO
Digital Delivery Head
Celfocus
More about me >
Join us at the Eurostars Berlin
for two days of cutting-edge technology insights, networking,
and discovering innovative solutions!
Transforming Customer Experience: Leveraging GenAI for Hyper-personalisation
Discover why embracing Generative AI is no longer optional - organisations that adopt it now will lead the race in customer experience innovation.
Learn how combining a large language model (LLM) with an insight search engine can revolutionise customer support by reducing call handling time and empowering customer self-help.
Explore how Generative AI boosts customer satisfaction, motivates agents, and drives efficiency with metrics like 30% increased call deflection and 25% faster handling times.
Uncover actionable steps to ensure your data is ready, streamline deployments, and optimise costs to scale AI-powered solutions seamlessly.
Eurostars Hotels Berlin Friedrichstraße 99, 10117 Berlin, Germany
Venue
Meet Us
Schedule a meeting with Celfocus
FIND OUT
Our Keynote Presentation | 11h45 (CET)
Our Key Speaker
ALFREDO LOPES
Digital Strategy and Transformation Specialist
Celfocus
More about me >
Toast With Us
Join us in a Portuguese Wine Experience
FIND OUT
TÂNIA VIDEIRA
Marketing Director
Celfocus
More about me >
Alfredo Lopes
Digital Strategy and Transformation Specialist
alfredo.lopes@celfocus.com
With over two decades of dedicated management and consulting experience in the telecom industry, Alfredo Lopes specialises in project management, solution architecture, and CRM across Europe, the Middle East, and Africa. A skilled leader drives innovation, leads cross-functional teams, and ensures project success, delivering value to clients like Telefonica Germany, Orange, and Vodafone.
Click to connect with me!
Alfredo Lopes
Digital Strategy and Transformation Specialist
alfredo.lopes@celfocus.com
With over two decades of dedicated management and consulting experience in the telecom industry, Alfredo Lopes specialises in project management, solution architecture, and CRM across Europe, the Middle East, and Africa. A skilled leader drives innovation, leads cross-functional teams, and ensures project success, delivering value to clients like Telefonica Germany, Orange, and Vodafone.
Click to connect with me!
Bruno Manso
Business Developer Director | DACH Region
bruno.manso.preto@celfocus.com
Bruno Manso Preto is a seasoned technology professional with over 20 years in Telco, Retail, and Health sectors. Expert in consultancy and system integration, Bruno excels in client engagement, especially in the DACH region. A people-focused leader, Bruno drives business growth through long-term partnerships and strategic initiatives.
Click to connect with me!
Jorge Marinho
Digital Transformation Specialist
jorge.marinho.silva@celfocus.com
Jorge Marinho has over 20 years of experience in IT, specialising in digital transformation and delivery management. Jorge’s career spans multiple regions, where he led large teams to implement agile methodologies and innovative digital solutions. Jorge excels in leadership, fostering business partnerships, and driving change within organisations in Portugal and Central Europe.
Click to connect with me!
Tânia Videira
Marketing Director
tania.videira@celfocus.com
An experienced marketing leader, Tânia Videira specialises in strategic planning, ABM-driven digital sales, and B2B initiatives. With global expertise across diverse industries, Tânia excels in KPI fulfilment, content strategy, and team management. Tânia’s innovative approach consistently delivers qualified leads, business growth, and impactful campaigns, strengthening brands in competitive markets.
Click to connect with me!
Bruno Manso
Business Developer Director | DACH Region
bruno.manso.preto@celfocus.com
Bruno Manso Preto is a seasoned technology professional with over 20 years in Telco, Retail, and Health sectors. Expert in consultancy and system integration, Bruno excels in client engagement, especially in the DACH region. A people-focused leader, Bruno drives business growth through long-term partnerships and strategic initiatives.
Click to connect with me!
Jorge Marinho
Digital Delivery Head
bruno.manso.preto@celfocus.com
Jorge Marinho has over 20 years of experience in IT, specialising in digital transformation and delivery management. Jorge’s career spans multiple regions, where he led large teams to implement agile methodologies and innovative digital solutions. Jorge excels in leadership, fostering business partnerships, and driving change within organisations in Portugal and Central Europe.
Click to connect with me!
Our Team
Tânia Videira
Marketing Director
tania-videira@celfocus.com
An experienced marketing leader, Tânia Videira specialises in strategic planning, ABM-driven digital sales, and B2B initiatives. With global expertise across diverse industries, Tânia excels in KPI fulfilment, content strategy, and team management. Tânia’s innovative approach consistently delivers qualified leads, business growth, and impactful campaigns, strengthening brands in competitive markets.
Click to connect with me!
Our Key Speaker