Registration and user guide
Cigna Envoy ®
Other features
Passwords updates or resets
Eyemed*
Registration
Claims
User guide
Finding Care
Global telehealth*
Offered by Cigna Health and Life Insurance Company or its affiliates.
Mandarin
Spanish
Japanese
French Canadian
Arabic
Languages
*If applicable This information is for educational purposes only. It is not medical advice and should not be used as a tool for self-diagnosis. Always consult with your provider for appropriate examinations, treatment, testing and care recommendations. Your use of this information is at your sole risk. Product availability may vary by location and plan type and is subject to change. Products may not be available in all jurisdictions and are excluded where prohibited by law. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative. References to a third party or its products do not constitute an endorsement or warranty thereof. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Global Insurance Company Limited, Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or through their affiliates and contracted companies. 988820 03/26 © 2026 Cigna Healthcare. Some content provided under license. All rights reserved.
To register for the Cigna Envoy website from your web browser, navigate to CignaEnvoy.com and, within the 'Customers' section, select 'Register'.
Enter your Cigna Healthcare ID number, your first name, you last name, and date of birth as it appears on your ID card and click 'Continue'.
Receive your registration confirmation to your email. Click the link in the email to continue registration. The verify email link expires after 1 hour for security reasons.
Now you can set up your password with the requirements provided on screen.
Click this option
Please ensure that your personal details are entered exactly as shown on your Cigna Healthcare global ID card.
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If needed, enter your email and click continue to see the verification screen.
Please take note of password requirements
Once you create your own password, you will receive a confirmation screen and link to the login page.
Upon first log in, you'll be prompted to set up multi-factor authentication. Multi-factor authentication is used to provide added security for your account. You can choose to set up multi-factor authentication vai email, text/SMS message, Google Authenticator, Okta Verify, or Voice Call Authentication. Text/SMS messaging rates may apply.
You will be prompted to enter your verification code. Enter your verification code to move forward with log in.
Access your account, and read and accept the Terms and Conditions and any other informational message.
User Guide
Access the following: Personal details Your profile Billing & payment information Communications preferences Compliance data Update SSN/ITIN Security details Password Security questions Multi-factor authentication
My Account
Envoy is available in: Chinese Dutch English French German Japanese Portuguese Spanish Latin America Spanish Spain
Choose your preferred language
The Plans page shows who's covered, benefits information, and has an out-of-pocket and deductible tracker.
Plans
My account
View/print global ID cards
Access global ID cards to: Request a copy View a copy Save a copy as PDF
Request a printed ID card
To request a printed ID card be mailed to you: Select 'View/Print ID Cards' from home screen Select 'Request a new ID card by post Choose your primary address or enter a different address View your confirmation screen
Finding care
Location Provider type Specialty Provider name
Find a provider by:
Your search results are viewed with a list and a map.
Search results
The provider view provides you with additional details to inform your choice.
Provider view
Find a provider
This information is for educational purposes only. It is not medical advice and should not be used as a tool for self-diagnosis. Always consult with your provider for appropriate examinations, treatment, testing and care recommendations. Your use of this information is at your sole risk. Product availability may vary by location and plan type and is subject to change. Products may not be available in all jurisdictions and are excluded where prohibited by law. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative. References to a third party or its products do not constitute an endorsement or warranty thereof. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Global Insurance Company Limited, Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or through their affiliates and contracted companies. 988820 12/25 © 2025 Cigna Healthcare. Some content provided under license. All rights reserved.
In the United States
Outside the United States
OAP search results
The Cigna Healthcare Open Access Plus (OAP) Network includes physicians and hospitals located in the U.S..
OAP Network
Find a provider by location and then choose: Provider type Provider name Practice name
OAP Network search
OAP provider view
Telehealth (if applicable)
Use telehealth to speak with a health care provider anytime from almost anywhere. Make an appointment for yourself or your dependents who are 17 years or younger.
Telehealth access
View the Terms and Conditions and Data Privacy Notice for telehealth. Click the 'Accept' button to consent to telehealth.
Consent to telehealth
Please note: the telehealth feature through Cigna Envoy is in English only. Your appointment with the provider may be available in other languages as offered in the online telehealth form.
Choose a phone or video consultation: Phone consultation are available in multiple languages Video consultations are available in English or Spanish Video consultations are not available in all areas
Phone or video consultation
Choose the country where you are located.
Where are you located?
Fill in the details for your appointment, including type of consultation and phone number.
For video consultations, set the date and time for your appointment.
Appointment time
Provide relevant appointment details such as the reason for your appointment and images.
For video consultations, you will see an appointment confirmation screen. For telephone consultations, you will see a notice of call back request.
Appointment confirmation
For video consultations, you will see an upcoming appointment screen with a button to join the call.
Upcoming appointment
You can cancel appointments by accessing the appointment and clicking the cancel appointment button.
Cancel appointment
See a list of your upcoming telehealth appointments.
Your appointments
UK
Choose 'Request a Consultation' to make an appointment or 'Your Appointments' to view upcoming telehealth appointments.
Telehealth appointment
Choose the family member that needs an appointment or add a covered dependent who is 17 years or younger.
Who needs help?
Appointment details
Choose your preferred date and time for the consultation between 7am and 9pm local time.
Preferred time
Choose United States of America and select the state where you are located.
Fill in your contact information
Contact information
Fill in the details for your appointment, including type of consultation and any relevant documents.
Details
Search for a pharmacy using current location and distance or provide a pharmacy manually.
Search for a pharmacy
Choose a pharmacy from the list or map view
Choose a pharmacy
The system provides an estimated cost of your visit based on your health plan benefits
Cost estimate
Review your appointment details, answer the questions and click confirm.
You will see an appointment confirmation screen
If you booked a telephone consultation, you can either join a queue (subject to availability), or you can choose your preferred 15-minute call back slot for the next 48 hours. This platform is separate from Envoy. If you booked a video consultation, your original booked slot in Envoy applies. Note: Members accessing Global Telehealth whilst in the UK will always be assigned a UK registered doctor who is also physically located in the UK (for any language request). As needed, Teladoc will include an international Doctor to support the UK Doctor with the clinical language translation.
Call back slot booking
On completion of the Identity Check and/or Proof of Guardianship (as needed), you will also be sent an email and SMS with a link to short pre-consultation questionnaire. This must be completed before the consultation. This platform is separate from Envoy.
Questionnaire
If you have booked a consultation on behalf of your child dependent, the Identity Check email and SMS will also request that you to complete a Proof of Guardianship. In most cases, this involves uploading a photo of the child’s passport. This is also a one-time safeguarding requirement which is compulsory within the UK.
Proof of guardianship
Teladoc Health comply with Care Quality Commission (CQC) regulations which stipulates robust identity proofing at the start of care for UK based members.
On receiving the booking confirmation through the platform/app, members will receive an email and SMS requesting you to complete a secure Identity Check via Onfido. This is a one-time compulsory safeguarding requirement. The process takes 2-3 minutes with support available, as needed.
Identity check
Your appointment
EyeMed (if applicable)
Link from My Plans
Vision wellness
EyeMed homepage
Access
Provider search
Simplified claims submission
Out-of-Network Claims Submission
For U.S.-based vision care, if eligible, access EyeMed directly from the 'Health and Wellbeing' menu by selecting 'Routine U.S. vision care' which opens the EyeMed member portal.
Hi Rajan
Click on 'Vision Wellness' in the top navigation bar to obtain information related to vision care.
From the Vision Wellness page, read articles on vision wellness, vision by age and the latest vision technology.
On the 'My Plans' page: Click on 'Vision benefits' for a direct link to EyeMed View EyeMed benefits without needing to search
Searching for providers in the U.S., Virgin Islands (U.S.), or Puerto Rico directs you to a dedicated results page. It includes a message about EyeMed’s vision care network and a button linking to EyeMed’s provider search.
Search for a vision care provider with a zip code, provider name or find online providers.
During the claim submission process, EyeMed-eligible members are asked if they are submitting a routine vision claim for the U.S. If 'Yes' is selected, then submit the claim through the EyeMed site. If 'No', proceed with the standard claim submission process through Cigna Envoy.
Simplified Claims Submission
To request reimbursement from an out-of-network U.S. provider for vision claims, please complete the fields on the EyeMed site, upload itemized paid receipts, and click submit.
Submitting a claim
Click 'Claims' and/or 'Submit a new claim'
Choose the person who received the treatment.
Who are you claiming for?
Add or edit your contact details.
Add contact details
Choose the country where you received treatment.
Where did you receive care?
Choose if the treatment is outpatient or inpatient care and the date of treatment.
Tell us more about the claim
Describe your diagnosis and symptoms.
What was your diagnosis?
Could another insurer be responsible for the claim. If yes is chosen, then additional steps will be needed to answer questions about the other insurer.
Could another insurer be liable?
Upload all relevant documents, including: invoices, medical reports, prescriptions, progress reports, and any other relevant documents. Please be sure they are clear and easy to read.
Please upload all documents
Confirm or edit your payment details, including your bank name and account number. For certain countries, adding banking details will require you to register for the automated clearing house payment. Please read through the details in red for those countries.
Confirm your payment details
Claims search shows you the status of all recently submitted claims. You can narrow down the search results by using the filters available.
Search for a claim
Your claim has been submitted
Review the claim details and check the box to agree with the disclaimer.
Review and submit
Should you or the provider be paid for the claim? In most cases, you will be claiming for your reimbursement. If provider is chosen, then provider related details will be needed in additional steps.
Who should receive reimbursement?
Claim summary page
View a specific claim
This is an example of what the claim status description might look like when you click on the claim status. Example shown is for an ‘Action required’ claim.
Claims status details
For claims that have been processed you can download a PDF of your Explanation of Benefits letter by clicking on the hyperlink.
Explanation of Benefits
From the specific claim, click on ‘View details’ to see more information about any claim’s item that has been finalized such as: Claim amount in the currency used Amount paid in the policy’s currency Amount paid and exchange rates used Details of ineligible payments
View more claim details
To view the information and documents you submitted for your claim just select the claim submission number shown at the top of the screen. The documents will be viewable up to one year after the submission.
View claim submission details
Who should receive reimbursement
Who are you claiming for
Could another insurer be liable
What was your diagnosis
Explanation of benefits
Tracking a claim
Track your claims by selecting Claims on the Homepage or View Claims from claim submission confirmation page. The claims summary page will automatically show your claims activity for the last 30 days. This includes any claim where at least one of the following occurred in the last 30 days: The claim was submitted The treatment was received The claim was paid The status of each claim is also shown. The six possible statuses are: Received – a claim has been successfully submitted In progress – a claim is being processed Action required – the claim is on hold until additional information is supplied Pending – your claim requires additional processing by us Claim processed – your claim has been fully processed Processed/Action Required – the claim has been processed but some items are missing information
From the claims summary page, click on the claim you would like to view in more details. On the next page, a breakdown of the claim will be displayed including details on each claim item associated with your submission. From here, you will be able to: Check claims status and see its description by clicking on the status Download an Explanation of benefits (if available) View claim’s items View more details View claim submission details
Password updates or resets
Enter your email address to be reminded of your Cigna Healthcare global ID.
Cigna Healthcare ID reminder
Click on 'Forgot password' on the log in screen.
Reset your password
Update your password within Cigna Envoy under 'Account'.
Update your password
Select your multi-factor authentication option, or 'Remind me of my active multi-factor authentication channel', or 'I haven't set up multi-factor authentication'.
If you choose 'Remind me of my active multi-factor authentication channel', enter your email address and your active channel reminder will be emailed to you.
Receive a code via your chosen multi-factor authentication channel and enter it into Cigna Envoy.
Reset your password within the guidelines
This page contains policy documents that will help you use your plan
Documents
Access your Certificate of Coverage via Cigna Envoy – Under Toolkit, select Documents, then choose Certificate of Coverage.
Certificate of coverage
This page contains various knowledge about Cigna Healthcare.
Knowledge centre
The health and well-being page has concise program descriptions with information on how to engage with each program. From this page, you can email 'speak to nurse', which gathers needed information and directs the inquiry to our clinical team.
Health and well-being
If you have access to the Express Scripts account portal for home delivery pharmacy, it's easier to access with a link directly from Cigna Envoy. You can use the portal to manage your prescriptions.
Express Scripts® pharmacy access
Your toolkit contains a variety of helpful resources, including access to view/print ID cards. Access the following: Country guides View/print ID cards Your requests
Toolkit
The notifications page shares important and timely information related to your benefits coverage.
Notifications
Use 'Contact Us' for: Sending an email to Customer Service Finding phone numbers Finding fax numbers Finding mailing addresses
Contacting Cigna Healthcare
In the account section, add adult dependent email addresses. This will allow them to register for Envoy, set their communication preferences, and use the tools available to them.
Adding dependent email addresses
Health and Well-being
