Simplifying the MH Journey

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

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Nirmita Panchal, Heather Saunders, Robin Rudowitz. “The Implications of COVID-19 for Mental Health and Substance Use.” March 20, 2023. https://www.kff.org/coronavirus-covid-19/issue-brief/the-implications-of-covid-19-for-mental-health-and-substance-use/ Jane Thier. “American worker productivity is declining at the fastest rate in 75 years—and it could see CEOs go to war against WFH.” May 5, 2023. Fortune. https://fortune.com/2023/05/05/remote-work-productivity-5-straight-quarters-decline-gregory-daco/ "Gallup's Perspective on Employee Burnout: Causes and Cures." January 24, 2020. https://www.gallup.com/workplace/282668/employee-burnout-perspective-paper.aspx Johana Belton, PhD; Carol Quinlan, MPH; Beth Taylor, PhD et al. Dec. 2022. Association of Outpatient Behavioral Health Treatment with Medical and Pharmacy Costs in the First 27 Months Following a New Behavioral Health Diagnosis in the US. Results may vary. Workplace mental health benefits can reduce sick days, increase productivity—and even provide savings for employers | Fortune Well.

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

With Cigna Healthcare, when patients who are newly diagnosed with a behavioral health condition receive behavioral outpatient treatment, savings are significant:

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Cigna Healthcare makes it easy for our members to make the best decisions about their health and the care they need. With the right tools and support, employees can navigate their behavioral health journey more easily, so they can be their best at work.

Easier Access, Smarter Choices

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Sara logs into myCigna.com and completes a guided digital assessment. After completing the assessment, she's able to view available options, which include searching for virtual in-network providers, navigating additional digital tools and resources, and connecting via phone or click-to-chat. Sara uses the click-to-chat feature, and she's connected with a care navigator who listens to her concerns and helps her figure out what options are available to her.

This example is for illustrative purposes only; actual experiences may vary.

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Sara is a working parent, and has been experiencing increased signs of burnout-related stress since the pandemic. This burnout has resulted in more frequent absences than usual, which is beginning to take its toll on her performance at work. Recently, her spouse and 14-year-old son have started to show signs of anxiety as well. Sara knows she and her family need help, but she’s struggling to learn where to turn for help.

A better journey

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Cigna Healthcare is committed to connecting individuals with the behavioral health care they need. Our integrated solutions and programs help provide the right level of support across the health spectrum — offering simple, convenient access to a number of onsite, virtual and digital behavioral health resources. Now let’s explore how Cigna Healthcare behavioral health solutions help make navigating care a simpler journey.

Moving from burnout to better

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Here's how a typical care journey might look for an employee trying to navigate and access behavioral health support.

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

For employees, finding a trusted mental health provider in a reasonable amount of time and navigating the care process can seem both daunting and confusing.

Meeting the growing demand for easier access to behavioral health services is crucial to driving down the impacts of lost productivity and high turnover rates for any organization.

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

W orkplace mental health challenges are rising across all industries, with workers demonstrating:

The big picture

The big picture | A typical journey | Moving from burnout to better | Meet Sara | Healthier employees = healthier businesses

Offered by Cigna Health and Life Insurance Company

Because accessing care should not be an obstacle to better health

Simplifying the mental health journey

To learn more, visit cigna.com/better, or contact your Cigna Healthcare representative or broker today.

productivity improvement when depression is addressed

35%

savings in medical costs per person among Cigna Healthcare customers in the 15 months post diagnosis

$2,565

32.3%

Increased levels of anxiety and stress

32.3% of adults reported symptoms of anxiety or depression in February 2023

Worker productivity is declining at the fastest rate in 75 years

Decreased levels of productivity

Employees who say they very often or always experience burnout at work are 2.6x as likely to be actively seeking a different job

2.6x

Higher turnover rates due to burnout

Here's how a typical journey might look

This process can often be long and confusing — and for someone already needing support, it can feel frustrating and fruitless.

Michael uses a search engine to locate a mental health provider. He finds a therapist, but they don't accept insurance.

After more searching and calling, he locates a therapist who does accept insurance but doesn’t have an appointment for three months. Another therapist has availability, but their office is a long way from Michael's work and home.

Still another therapist is close by, but only has appointments on weekday afternoons, which conflicts with Michael's work schedule. After reading discussions online, he isn’t sure whether he needs talk therapy or antidepressants (or both).

After weeks with no resolution in sight, Michael gives up. As his burnout worsens, so does his performance at work.

The big picture | A typical journey | Moving from burnout to better | A better journey | Easier Access, Smarter Choices

It doesn't have to be. We have a plan.

This example is for illustrative purposes only; actual experiences may vary.

She's connected with a licensed telephonic clinician and is relieved to know she's not alone in experiencing feelings of burnout. The clinician recommends finding a therapist to talk to and offers to help find a local provider appointment for Sara or to help Sara locate a provider via the online app.

This example is for illustrative purposes only; actual experiences may vary.

Sara decides to find a therapist on the myCigna app, which considers factors including her age, why she’s seeking therapy, and the type of therapy she’s looking for. She’s able to select her preference of virtual or in-person care delivery options — and matches with a therapist who has available appointments, right from her mobile phone.

This example is for illustrative purposes only; actual experiences may vary.

Throughout her journey, Sara's clinical navigator continues to reach out to check on her progress and encourages her to voice any concerns, so she feels supported and connected. Sara notices that her symptoms gradually begin to improve with therapy, and she becomes more engaged and productive at work.

Cigna Healthcare provides access to virtual care through a national telehealth provider, MDLive located on myCigna, as part of your health plan. Providers are solely responsible for any treatment provided to their patients. Video chat may not be available in all areas or with all providers. This service is separate from your health plan’s network and may not be available in all areas. Virtual care does not guarantee that a prescription will be written. Refer to plan documents for complete description of virtual care services and costs, including other telehealth/telemedicine benefits. For IL customers a primary care provider referral may be required for specialist virtual visits.

It doesn’t have to be.

1. 2. 3. 4. 5.

It doesn’t have to be. We have a plan.

This process can often be long and confusing — and for someone already needing support, it can feel frustrating and fruitless.

See how

Integrated care drives overall cost savings