Doctor, Express Care or ED?
I GO FOR
Life happens in a split second. Is your arm broken or just sprained? Don’t panic! Knowing the right place to go will have you feeling better fast!
Know before you go.
Primary Care Provider
Find a Primary Care Provider
Keep any regular appointments that your
See your PCP for wellness visits, sports physicals, to monitor chronic health conditions and for acute issues that do not require an emergency department visit.
Most offices offer
Call your primary care provider (PCP)
if you have any new health concerns.
They know your health history best.
Unless you are experiencing a
life-threatening emergency, contact your primary care provider first.
Don’t have a primary care provider?
New and established patients can now schedule
a virtual primary care visit. These visits are
covered by most insurance plans.
Use MyClevelandClinic™ to see a provider live 24/7, within minutes, from the comfort of your own home (or work!) using your smartphone, tablet or laptop. Schedule a future appointment with a specialty or primary care physician
Low-cost, out-of-pocket option
(insurance may cover)
Patients ages 2+
Back strains and sprains (adults only)
Cold, cough & flu symptoms
Sinus infections Upper respiratory illness
Vaginal symptoms (itching, discharge)
When you should head to Express Care:
Express Care’s not the right choice for wounds needing stitches or excessive bleeding!
(most insurance accepted)
Find Locations and Wait Times
Blood pressure checks
Cold, cough & flu symptoms, viral infections
Insect bites & stings (including tick bites)
Minor aches and pains (without serious injury)
Minor injuries (sprains, strains, minor joint pain)
Sexually transmitted infections
Skin injuries not requiring stitches
Skin rashes (poison ivy, ringworm, shingles, scabies, impetigo)
Sports physicals (ages 13+
Urinary Tract Infection
When you should head to Urgent Care:
Physician staffed or on call 24/7
Patients ages 6 months +
Higher out-of-pocket cost
(most insurances are accepted)
For any of the 17
types of conditions treated by our
When you need to go to the Emergency Dept.
(falls, car crashes)
Coughing up or vomiting blood
Injuries caused by violence & major trauma
Loss of consciousness
Prolonged high fever (not relieved by medication)
Severe, persistent abdominal pain
Shortness of breath
Stroke symptoms (facial drooping, arm weakness, speech difficulties)
Uncontrolled or excessive bleeding
The emergency dept. is a busy place! Longer wait times are common. If your condition isn’t life-threatening, know that your insurance company could deny payment. Consider Express Care or call your primary care physician’s office and ask for a same-day appointment.
In an emergency, call 911 or go to the nearest emergency department.
Highest out-of-pocket cost
Find Emergency Dept. Locations