EMERGENCY DEPT.
Virtual Care
EXPRESS CARE
PRIMARY CARE
Doctor, Express Care or ED?
WHERE SHOULD I GO FOR
Life happens in a split second. Is your arm broken or just sprained? Don’t panic! Knowing the right place to go will have you feeling better fast!
URGENT CARE
Know before you go.
Primary Care Provider
Find a Primary Care Provider
Keep any regular appointments that your PCP recommends!
See your PCP for wellness visits, sports physicals, to monitor chronic health conditions and for acute issues that do not require an emergency department visit.
Most offices offer same-day appointments.
Call your primary care provider (PCP) if you have any new health concerns. They know your health history best.
Unless you are experiencing a life-threatening emergency, contact your primary care provider first.
Don’t have a primary care provider? New and established patients can now schedule a virtual primary care visit. These visits are covered by most insurance plans.
Visit MyClevelandClinic
Use MyClevelandClinic™ to see a provider live, within minutes, from the comfort of your own home (or work!) using your smartphone, tablet or laptop. Schedule a future appointment with a specialty or primary care physician.
Low-cost, out-of-pocket option (insurance may cover)
Patients ages 2+
Allergies (seasonal) Asthma (adults) Back strains and sprains (adults) Common cold Cough
COVID-19 screening Flu (influenza) Minor burns or lacerations Painful urination (dysuria) (adult females only) Pink eye (conjunctivitis) Rashes Sinus infections (acute sinusitis) Upper respiratory illness UTIs (adult females only)
Express Care
When you should head to Express Care:
Express Care’s not the right choice for wounds needing stitches or excessive bleeding!
Lower-cost option (most insurance accepted)
Find Locations and Wait Times
Blood pressure checks Cold, cough & flu symptoms, viral infections Conjunctivitis (pink eye) Diarrhea Earache Headaches Insect bites & stings (including tick bites) Minor aches and pains (without serious injury) Minor burns
Minor injuries (sprains, strains, minor joint pain) Nausea, vomiting Sexually transmitted infections Sinus infection Skin injuries not requiring stitches Skin rashes (poison ivy, ringworm, shingles, scabies, impetigo) Sore throat Sports physicals (ages 13+ preferred) Urinary Tract Infection
Urgent Care
When you should head to Urgent Care:
Physician staffed or on call 24/7
Patients ages 6 months +
Higher out-of-pocket cost (most insurances are accepted)
For any of the 17 types of conditions treated by our Express Cares, plus: EKGs Imaging Stitches
Emergency Department
When you need to go to the Emergency Dept.
Accidents (falls, car crashes) Chest pain Coughing up or vomiting blood Drug overdose Head injury Injuries caused by violence & major trauma Life-threatening conditions Loss of consciousness Poisoning
Prolonged high fever (not relieved by medication) Severe burns Severe headache Severe, persistent abdominal pain Shortness of breath Specialized care for Seniors Stroke symptoms (facial drooping, arm weakness, speech difficulties) Suicidal feelings Uncontrolled or excessive bleeding
The emergency dept. is a busy place! Longer wait times are common. If your condition isn’t life-threatening, know that your insurance company could deny payment. Consider Express Care or call your primary care physician’s office and ask for a same-day appointment.
In an emergency, call 911 or go to the nearest emergency department.
Highest out-of-pocket cost
Find Emergency Dept. Locations
