Virginia Building Services
VIRGINIA BUILDING SERVICES
Colliers Virginia Building Services offers cutting-edge maintenance and technical solutions. The scope of services includes: responding to service calls, preventative maintenance, site inspections and operational audits. Through the proper management and maintenance of a building’s systems and infrastructure, Colliers ensures the safety, comfort and environmental well-being of property occupants. Our teams of highly trained personnel maintain strict quality control measures, and will treat
Overview
Comprehensive coverage: 24 hours a day, 7 days a week, 365 days a year
Wireless technology maintenance applications
Online technical training and skills assessment programs
Key Differentiators
our team
Service Tracker
Industrial
Office
Retail
Auto Dealerships
Current Clients
Extended Coverage
your building like home. Colliers approaches each asset with a strategy designed to maximize return on investment and align with client objectives. Every property is unique; our engineers take the time to evaluate the needs of each asset and craft a customized plan specifically suited to each building.
Preventative maintenance
Emergency power maintenance
Safety program and training
Electrical maintenance
Plumbing maintenance
HVAC maintenance
Minor roof repairs
General maintenance
Fire/life safety system management
Benchmarking and Sustainability
Monthly training for all technicians
Services offered
Emergency management support
Lighting maintenance
fall & Winter Inspection Tips
Check the roof for damage and blocked drains.
Clean gutters and downspouts.
Inspect exterior for damage.
Inspect windows and doors for damaged seals.
Blow leaves.
Inspect landscaping for pruning and poor health.
Our TEam
Extended coverage
2221 Edward Holland Drive | Suite 600 Richmond, VA 23230 P: +1 804 320 5500
Inspect walkways and sidewalks for trip hazards.
Inspection Tips
Inspect and prepare equipment for snow removal.
Maintain a supply of emergency items for vehicles, such as rain gear, flashlights with extra batteries, and bottled water.
Our Team
The focus of each Building Engineer professional is to drive the service enhancement level of our clients to the maximum.
This mission is strengthened through a team that will take the time to thoroughly understand your goals and the scope of services required – a team that is committed to the continual improvement of satisfaction and superior service.
Todd Willett
Jessica Butterworth
rob gray
Doug wilberger
Regional Managing Director, REMS|Virginia +1 804 267 7215 todd.willett@colliers.com
Director of Engineering Services, REMS|Virginia +1 804 267 7229 jessica.butterworth@colliers.com
Regional Engineering Manager, REMS|Virginia +1 202 839 2176 rob.gray@colliers.com
Chief Engineering Manager doug.wilberger@colliers.com
Regional Managing Director, REMS|Virginia
Todd Willett is the Regional Managing Director of REMS|Virginia and oversees and coordinates a team of real estate managers and support staff responsible for over 30 million square feet of office, flex, industrial, and retail assignments. Todd has over 25 years of experience and joined the firm in 1998. Previously he was with a real estate development company for nine years where he was responsible for development, property management, accounting and administration for office buildings, medical centers and industrial properties. In addition, Todd spent three years managing residential properties in Northern Virginia and Hampton Roads. In Northern Virginia, he was responsible for 3,000 residential properties which consisted of single family homes, apartments and condominiums. In the Hampton Roads area, Todd was responsible for 500 resort homes and condominiums. Todd is a Certified Property Manager and holds a bachelor’s degree in Business Administration from Virginia Wesleyan College. He recently served as the Regional Vice President of the Institute of Real Estate Management.
Jessica joined in 2007 as the Office Manager and was promoted in 2009 to the Richmond Building Services Coordinator and is currently the Director of Engineering Services, REMS|Virginia. Her other responsibilities also include acting as an Assistant Property Manager on multiple accounts and assisting the Regional Managing Director, REMS|Virginia. Jessica directly oversees approximately 70 Building Services Technicians in Richmond, Charlottesville, Fredericksburg, Northern, VA, Nashville, Maryland, Pennsylvania, Delaware, and Atlanta. Jessica also oversees general Building Services Practices for the entire REMS|VIrginia region. She oversees schedules, business development, assignments, billing and compliance with Federal, State and Local codes regarding Building Maintenance.
Director of Engineering Services, REMS|Virginia
Mr. Wilberger joined Colliers International in August 2012 as a Building Engineer. In 2014 he was promoted to Senior Building Engineer where he helped train on-barding technicians and traveled to different properties in Charlottesville, Washington D.C., and North Carolina to assist as a temporary technician. In 2018, Mr. Wilberger was promoted to Chief Engineer and now oversees over 500,000 SF in properties. His responsibilities include day-to-day building management, tenant relations, maintenance project oversight, vendor relations and negotiation. He also assists the Director of Building Services in the acquisition of new business as well as conducting building inspections for all properties in the Richmond area.
Chief Engineer
Rob joined the firm in October 2018 with nine years experience working with government buildings as abuilding engineer. He’s worked on buildings with tenants including the US Department of Justice & GSA,National Archives, DC Department of Health, and the US Department of Education. He currently overseestehcnical support in the DC area and is licensed in: Third Class DC Stationary Boiler Engineer, First ClassMD Stationary Engineer, LEED Green Associate Designation and CFC Universal Technician Certified.
Chief Engineering Manager
Rob Gray
fall Inspection Tips
Inspect windows and doors for damaged seals. Inspect walkways and sidewalks for trip hazards.
Service Tracker is a web-based tenant request, preventative maintenance and reporting program used to manage work orders and support preventative maintenance practices.
Enhanced communication between tenants and the property management team and/or building services team
Tenant requests
This platform is highly effective and comprised of two interconnected modules:
Together, these modules enable Colliers to develop a work process that can be effectively controlled and monitored. The advantages of such a system include:
More effective utilization of engineering team members
Real-time data and reporting
Ability to better coordinate tenant requests with preventative maintenance tasks/workflow
Simultaneous population of databases, avoiding repetitious data entry
Reduction of service interruptions associated with costly equipment and systems failures
Access via
Create a ticket
Check details and Status
Search for tickets
Winter Inspection Tips
Windows and exterior vents have a tendency to leak and be drafty. Know which areas need weatherproofing.
Clear drainpipes to allow water to flow easily to prevent pooling.
Take precautions to keep the pipes warm, preventing pipe bursts and flooding.
Make sure the roof of your building is clean of debris, inspect flashing around pipes and make sure there are no obvious signs of damage or weak spots.
Adjusting heating and cooling elements to reflect the desired temperatures as temperatures suddenly drop.
Precipitation can make walking outside dangerous, be prepared with ice melt and red signs. Know the sidewalks and potential hazards for ice. Exterior of the building can collect water and freeze, creating a larger and potentially more dangerous crack.
Our goal at Colliers Virginia Building Services is to make sure your industrial property is a safe and attractive space that runs smoothly.
We strive to operate each building in a first class manner and also understand the responsibilities for repair and maintenance according to lease type. The importance of this is paramount, since:
Available 24/7/365
Provide web-based Service Tracker system free to dedicated users
Perform plumbing work: replace faucets, flush valves, etc.
Trace and troubleshoot leaks
Perform painting and drywall patching when necessary
Replace light bulbs/lamps, ballasts and clean fixtures
Troubleshoot problems and determine if vendor is necessary
Review preventative maintenance plans on tenant equipment
Perform snow removal per lease requirements
Perform leaf removal
Police and upkeep landscaping, common areas and parking facilities
Vendor Supervision
Respond quickly to emergency situations and concerns
Maintain aesthetic appeal.
Extend the life of important equipment and structural components.
Most of the responsibilities for repair and maintenance will fall to the tenant.
We can provide repair and maintenance while being mindful of cost control for the tenant.
Reduce the time commitment from your employees in regards to making and coordinating repairs
It is easier to keep a property in great condition with regular maintenance efforts than to attempt to improve its condition all at once on deferred maintenance items.
For Tenants
For Landlords
Case Study
Colliers provided a “one stop shop” for Upper Management, Logistics provider, and others when it came to maintenance items. No need to look for vendors and coordinate, one phone call gets the job done. Colliers Engineers were able to do the following:
Provide a work order system, Service Tracker, to log all deferred maintenance needed, begin tracking all maintenance and place on a preventative maintenance schedule. This allows the management team and others to have an update on what maintenance is needed, where the work order is in the process, and have knowledge of when the work order was closed out and what was done.
Provide a skilled maintenance professional to perform an initial walkthrough and inspection of each space noting lights out, fire extinguisher inspections, plumbing issues, drywall repairs needed, etc.
CHALLENGE International grocer moved into the Richmond area with challenges in maintaining their warehouse space within their insurance guidelines. Per their lease, they were required to maintain the majority of the interior of the space, the insurance held very strict standards on inspections and maintenance of the space due to the fact that food was being stored within them, and their lease required them to hold an HVAC Preventative Maintenance contract for the units on their spaces. They were looking to partner with a maintenance company that could perform inspections, everyday maintenance items, and coordinate with vendors for larger needs. SERVICES The Colliers Building Services team was brought in to perform the following:
Building Services for an International Grocer
Industrial Success Story
Provide assistance and guidance in understanding what the tenant is responsible for per the lease and when to reach out to the Landlord for necessary repairs/remedies.
Light replacements – Upgrades to LED
Monthly fire extinguisher inspections
Bidding out contracts for HVAC Preventative maintenance, overhead door repairs, and electrical inspections/repairs
Provide a monthly catalog and work order report showing completed tasks that can be provided to their insurance provider
Preventative maintenance checks
Plumbing repairs
Strong vendor relationships with overhead door vendors
Provided Project Management services for large projects such as overhead door replacements, truck restraint projects, large structural damage from forklifts.
RESULTS The Colliers Building Services team was able to provide the maintenance services needed to me insurance and landlord demands. HVAC systems, fire extinguishers, and overhead door systems are all being properly maintained and inspected on a frequent basis. Upper Management, Logistics Supervisors, and others have control of and are able to track the maintenance being performed in their warehouse space. They are using trending information to note issues with doors, restrooms, and HVAC units. Colliers Building Services was able to provide them with one vendor to call for all maintenance items, saving them much time in coordinating vendors.
Our goal at Colliers Virginia Building Services is to make sure your office property is a safe and attractive space that runs smoothly.
Help prevent expensive and untimely equipment failures
Allows your employees to focus on your business while we focus on your maintenance.
Reduce reactive maintenance costs due to unforeseen outages and expensive emergency maintenance.
Colliers provided a “one stop shop” for Ownership and tenants when it came to maintenance items. No need to look for vendors and coordinate, one phone call gets the job done. Colliers Engineers were able to do the following:
Provide a skilled maintenance professional in all three locations – Richmond, Norfolk, and Warrenton.
Take over properties when they closed – even on a Friday night during the Christmas holiday.
CHALLENGE Property ownership group located outside of Virginia was looking to find a building maintenance partner for their medical office portfolio within Virginia. They were looking to work with one vendor who could provide maintenance in Richmond, Norfolk, and Warrenton. The maintenance group needed to be able to provide building common maintenance and contract with each individual tenant to provide maintenance to them within their suites. The provider needed to be educated in HIPAA laws, personal protective equipment (PPE), and blood born pathogens. One building was closing over the Christmas holiday and they needed a firm that was able to do takeover late on a Friday night. SERVICES The Colliers Building Services team was brought in to perform the following:
Building Services for three MOBs in Norfolk, Richmond, and Warrenton
Medical office Building (MOB) Success Story
Provide employees that are educated in HIPAA laws, personal protective equipment (PPE) use, and blood born pathogens.
Coordination with vendors for regular preventative maintenance work – HVAC, etc.
Ability to provide maintenance service to individual tenants and bill the tenants back directly
RESULTS The Colliers Building Services team was able to provide the maintenance services needed to meet the needs of ownership and the tenants. The response timing to large needs is appreciated to ownership that is located in another state. Tenants are receiving a high level of service and have little down time on restrooms and lighting within their space. Colliers was able to provide service in all locations requested and have added two other locations since inception.
Perform minor HVAC repair and maintenance
Replacing filters and belts
Cleaning coils
Reviewing preventative maintenance contract
Perform roof inspections
Perform an initial walkthrough and inspection of each space noting lights out, fire extinguisher inspections, plumbing issues, drywall repairs needed, etc.
Work within their work order system for all work orders from the ownership and/or tenants. Provide information back to them regarding tickets that are closed out and the remedy to the issue.
General policing of grounds – leaf blowing, trash pickup
Fountain maintenance and cleaning
Our goal at Colliers Virginia Building Services is to make sure your retail property is a safe and attractive space that runs smoothly.
Police parking lots for illegally parked vehicles
Perform snow/leaf removal
Restaurants
Restaurant
Running a restaurant can be a challenge. Let us give you one less thing to worry about.
Our goal at Colliers International Building Services is to ensure your restaurant issafe, attractive, and functions smoothly. We strive to maintain all equipment in afirst class manner. The importance of this is paramount, it allows you to:
Extend the life of important equipment
Maintain aesthetic appeal
Less down time on equipment
A solid preventative maintenance program can:
Assist in planning maintenance for convenience and cost savings
Reduce reactive maintenance costs due to unforeseen outages and expensive emergency maintenance
Maintain, maximize, and prolong the life span of your equipment
While there is an upfront cost to preventative maintenance, the long term savings is significant. Implementing a preventative maintenance program is really about balancing budgetary needs today with those of tomorrow. Carefully maintained equipment leads to less down time and the long-term savings go even further. Reduced energy usage, increased productivity due to fewer unexpected failures and service issues result in further cost savings. Ultimately, when you conduct routine and preventative maintenance, your equipment experiences less downtime, fewer emergencies, more value added service, reduced costs and satisfied employees and customers.
Respond quickly to emergecncy situations and concerns
Proper temperature check
Annual cleaning of HVAC coils (after pollen season)
Changing HVAC and refrigeration filters
Cleaning of all refrigeration coils
Preventative Maintenance Cleanings
HVAC Units
Coolers
Ice Makers
Preventative Maintenance Checks
Flexibility to work with owner to perform work during closed hours
Auto dealership
Our goal at Colliers Virginia Building Services is to make sure your dealership is a safe and attractive space that runs smoothly.
Most of the responsibilities for repair and maintenance will fall to the owner/General Manager.
We can provide repair and maintenance while being mindful of cost control for the owner/General Manager.
Colliers provided a “one stop shop” for General Managers, Shop Supervisors, and others when it came to maintenance items. No need to look for vendors and coordinate, one phone call gets the job done. Colliers Engineers were able to do the following:
Provide a work order system, Service Tracker, to log all deferred maintenance needed, begin tracking all maintenance and place on a preventative maintenance schedule. This allows the General Manager and others to have an update on what maintenance is needed, where the work order is in the process, and have knowledge of when the work order was closed out and what was done. It also allow the General Manager to budget for large capital items by using trends in the work orders being entered.
Provide a skilled maintenance professional to perform an initial walkthrough and inspection of each dealership noting lights out, stained ceiling tiles, plumbing issues, drywall repairs needed, etc.
CHALLENGE High end auto dealerships in the Richmond area were presented with challenges in maintaining their properties while keeping costs down. There was no tracking of maintenance items, no vendor consistency either in one dealership or across family of dealerships, and coordination of vendors was difficult and done by multiple employees. Due to lack of tracking and coordination of vendors, there was much deferred maintenance in the buildings. Lighting out or light bulb color not consistent, stained ceiling tiles, minor plumbing issues. These items were not only back office facing but also visible to potential buyers in the showroom and to clients in the service area. SERVICES The Colliers Building Services team was brought in to perform the following:
Building Services for 5 Auto Dealerships
Auto Dealership Success Story
Cleaning drains by car washes
Strong vendor relationships with door vendors
Provide consistency in vendors across dealerships to provide for cost savings
Provided Project Management services for large projects such as roof replacement, build façade repairs, and many more.
RESULTS The Colliers Building Services team was able to bring a uniformed look and service level to the dealerships. Lighting was replaced, upgraded to LED, and made consistent in showrooms, service areas, and throughout the building and parking lot. Deferred maintenance projects were completed at lower costs and properties are well maintained. General Managers, Shop Supervisors, and others have control of and are able to track the maintenance being performed in their dealerships. They are using trending information to note issues with doors, restrooms, roof leaks, and HVAC units. Colliers Building Services was able to provide them with one vendor to call for all maintenance items, saving them much time in coordinating vendors. Time they are able to use on the sales floor, with their clients. Since the inception of Building Services in their dealerships, all deferred maintenance items have been addressed and they are now seeking advice from Colliers on what larger projects can be done.
Our clients are the true testament to our ability to provide the quality of engineering services required. The following are clients who we have worked with on such assignments:
Colliers Virginia Building Services is your one stop solution for issues with your building. While we've gone into detail about the more common commercial buildings that we work on, our experience does not stop there.
Sports Event Centers
Schools
Event Centers
Associations
Historical Properties
Government Properties
Executive Suites
Vacant Buildings
Religious Establishments
And More
