Strengthening governance and stakeholder connectivity
An introduction to Computershare
Boards, governance professionals and investor relations teams rely on our expert people and innovative technology to strengthen governance frameworks, improve stakeholder engagement and enhance risk management.
Client outcomes
Organisations work with us to understand and improve the effectiveness of their governance, compliance and stakeholder connectivity, increasing the value they add to their stakeholders. Our solutions deliver the insight, comfort and assurance our clients need to build trust and stay ahead of complex change.
Improve stakeholder engagement
Strengthen governance frameworks
Enhance risk management
Investor engagement
Entity governance & compliance
Reporting & disclosures
Board governance
Cross-border solutions & advisory
Shareholder meetings
Share registry & corporate actions
Expert people and innovative technology
Explore our solutions
For more information, visit www.computershare.com
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Employee share plans
“Our focus is on understanding what the market needs. We use those insights to create innovative solutions, develop our people and evolve our technology to help our clients strengthen their governance and stakeholder connectivity.”
Mark Cleland, CEO Issuer Services UCIA
Organisations work with us to understand and improve the effectiveness of their governance, compliance and stakeholder connectivity – increasing the value they add to their stakeholders. Our solutions deliver the insight, comfort and assurance our clients need to build trust and stay ahead of complex change.
We listen to the market and invest in our people, technology and services to deliver meaningful insight and innovation to clients.
How we do it
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Manage risk
Entity governance and compliance
Reporting and disclosures
Cross-border solutions and advisory
Share registry and corporate actions
Technology and expertise
Your Board needs to be assured that your share register is accurate and your shareholders receive a high-quality experience which reflects your promise.
Through Computershare’s registry services, our proactive approach and investment in people and technology, you will be kept firmly on the front foot, with your corporate actions, dividends and meetings all executed with care and precision. Risks are mitigated, insights are shared, management time is released and costs are transparent.
“We’re proud of our record, but we want to keep moving forward, collaborating even more effectively with our clients.”
Michael Sansom, Managing Director, UK Registry
Learn more
Clients seek to
Form and gain buy-in for a clear shareholder strategy that delivers your objectives Access meaningful, real-time insight and benchmarking to understand how well the register is managed Stay on the front foot, proactively mitigating the risk of regulatory or legislative changes Work with relationship teams with the right skills, approach and experience to deliver high-quality outcomes Streamline and de-risk the planning and execution of corporate actions Have transparent fee arrangements for effective budget management
How we add value to you
Proactive customer support that “gets it”, enabling the achievement of your shareholder strategy Relevant market intelligence and thoughtful commentary to you give you the assurance that things are being managed properly Because we horizon scan and engage deeply with the wider industry and government, you are prepared for change Account teams are selected for the relevance of their experience – not just their availability Deep expertise and strong controls in relation to business-critical events remove uncertainty Cost certainty at the outset avoids nasty surprises later
Why Computershare?
> Register maintenance > Shareholder services > Corporate Sponsored Nominee > Dividends > Asset reunification
Our services
> Register efficiency and analysis > Share forfeiture > Corporate actions management and processing > Schemes of arrangement
Trusted by more FTSE 100 companies than any other registrar, with a 37% market share
More than £200bn in payments made in the last 12 months
100 IPOs supported since 2018 - a third of the market
Domestic and International support
The breadth of our client base gives us unique insights into governance challenges
The experience and quality within the team is continuously improved
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A successful meeting is one where the Board, shareholders and advisors feel engaged and prepared for all eventualities. We believe this stems from ensuring you understand your investors and your investors understand you.
Through our unique blend of registry, proxy solicitation and company secretarial experience, we’ll deliver the investor and market insights you need along with the expertise and technology to execute your meeting. You’ll save time and mitigate risks by working with a single project team spanning proxy and ESG advisory and reporting, company secretarial support, meeting and mailing logistics and virtual/hybrid meeting technology.
“In all cases, we ask “What does a successful meeting look like for you – and how best do we achieve this?"
Gain insight into common voting challenges being faced by other companies and how they are mitigating them Ensure the strategy and approach to corporate governance are fully understood by investors and proxy advisors Ensure that the meeting format meets objectives and on-the-day risks are thought through and well-managed Voting outcomes are in line with forecasts and achieve requisite investor support
For the Chair and Board: We deliver comfort that the vote will go as expected, they are briefed and have the right insight into voting intentions and likely questions For the Company Secretary: We ensure all eventualities are planned for, the technology is secure and will work and voting intentions are understood For investors: We help investors to engage effectively with our clients and understand why the company’s proposals should be supported
> Shareholder engagement > Proxy processing and reporting > Virtual/hybrid meetings > Proxy solicitation
> Vote matching > ESG rating agency advice > Proxy advisor analysis
Over 7,500 meetings undertaken globally every year of which 2,500 are virtual or hybrid
Unique blend of company secretarial, registry and proxy solicitation services and experts
Tried and tested proprietary virtual/hybrid meeting technology
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Issuers need to be confident they can seize the opportunities that global capital markets offer.
Whether you need to attract investment, execute M&A or execute other strategic corporate objectives, we develop innovative and compliant solutions to optimise international market settlement structures and ensure efficient cross-border capital flow. Drawing on our unrivalled capital markets expertise and practical experience gained through implementing many of the world’s most complex and high-value corporate transactions, we identify and address potential hurdles early to de-risk transaction execution at critical phases.
“Our clients gain confidence that their transaction objectives are met and that operational compliance and fungibility are achieved."
Charles Hodge, Managing Director, Cross Border, Global Capital Markets
et insights into and understanding of the different global settlement systems and connections relevant to themm nderstand, and accommodate, the differing and developing needs, practices, rules and regulations across global markets (for exchanges, settlement systems and investors) nderstand the impact on different stakeholders that a listing on a new/additional stock exchange can have nsure that ever-changing legal and corporate requirements are adapted into practical and efficient cross-border solutions and market services
We optimise your international market settlement structure, provide efficient cross-border capital flow and support the longer-term needs of the issuer and their investor base We don’t just advise, we implement through a range of tailored and first-to-market solutions Unnecessary pitfalls are avoided by identifying risks and practical challenges early, allowing solutions to be found in good time Investor confidence is improved through proprietary, secure technology that speeds up and de-risks international settlements and the movement of securities cross-border
Cross-border solutions and transaction advisory Market settlement advice through detailed knowledge of global settlement connections Highly skilled global project management team
Dedicated global operations group for repositioning securities between international markets Review and/or creation of key transaction documentation Around-the-clock servicing with transaction advisory experts based in the UK, North America and Australia
Developed first-of-its-kind solutions: (i) Direct US share listings for UK/Irish PLCs (and others) (ii) First US-HK dual share listing (iii) First IT-HK dual share listing
Managed over 100 transactions for non-US incorporated companies seeking a direct "share" listing
~20,000 cross-border movements every year
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Get insights into and understanding of the different global settlement systems and connections relevant to them Understand and accommodate the differing and developing needs, practices, rules and regulations across global markets (for exchanges, settlement systems and investors) Understand the impact on different stakeholders that a listing on a new/additional stock exchange can have Ensure that ever-changing legal and corporate requirements are adapted into practical and efficient cross-border solutions and market services
Implementing structures that support effective decision-making at the Board and committee level is critical to the success of your organisation.
The linkages between boards, committees and the business need to run smoothly to ensure that roles are understood, information is appropriate and assurance can be provided that risks are being managed. Through our company secretarial and governance experts, we assess the effectiveness of these linkages and support boards directly to enable better and more informed decision-making.
“It isn’t just about the breadth of experience in our team – it’s the ability to add real value to company secretaries and their boards that matters most.”
Maddie Scrafton, Global Managing Director, Entity Governance and Compliance
Ensure the links between the Board and management support effective oversight and decision-making Provide the Board with timely information and advice about regulatory changes and their impact Deliver consistent, high-quality support to the Board and stakeholders, irrespective of workload demands Enable well-run board meetings, with timely minutes that capture the discussion, outcomes and nuances Leverage technology to create operational efficiencies
Improved information flows between board and management support better decision-making Boards gain confidence that meetings run well and director development is relevant and timely Creating visibility of compliance and regulatory obligations early to support your risk management framework You get insights into governance challenges and how peers are tackling them
> Meeting support and administration > Board governance framework development > Directors training
> Board support software > CoSec soft skills training and development > Activism strategies
Domestic and international support
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Stakeholders need to know that you are more than simply compliant – they need the insight to make good decisions and to understand how well your strategy is underpinned by good governance.
We help you to draft disclosures that meet your expectations and those of your stakeholders. We provide you with practical, hands-on support with drafting and project management to move your disclosures from what’s needed to what’s expected. You’ll be assured that the compliance bases are covered and your story is communicated well.
“Navigating the volume and complexity of reporting is an ongoing challenge. We stay on top of requirements to help our clients improve their disclosures."
Achieve a balance between regulatory compliance and meeting the expectations of investors and stakeholders Ensure the Annual Report disclosures are delivered through an efficient, risk-managed process Stay updated on evolving reporting requirements to ensure all necessary information is included Gain insight into reporting best practices to avoid generic approaches to new disclosures
A clearly articulated approach to governance Ensuring investors know what to expect – and have a hand in crafting resolutions Act as an informal sounding board for remuneration reports Well-managed Annual Report process, with support at key points, giving the Board enough time to review and approve drafts Visibility of good practice elsewhere to avoid outlier risks Clear two-way lines of communication with investors and proxy advisors
> Governance disclosures and reporting > Interim company secretarial resource
> ESG reporting and ratings improvement advice > ESG exec remuneration consulting
Deep and varied experience from a variety of backgrounds including in-house CoSecs, investment management and proxy advisors
Practical, personalised and realistic advice on ESG disclosures that meet investor expectations
A CoSec team with in-house experience in FTSE 100, FTSE 250 and AIM 100 / small cap companies
Managing employee share plans for international companies whilst meeting local nuances is usually complex – and made more so if your employee share plans provider doesn’t fully understand what’s most important to you and how you operate.
With our world-class employee share plan platform (EquatePlus), and mobile app (EquateMobile), together with our expert team, we simplify employee share plan management for all employees and provide assurance that things will be executed accurately, compliantly and on time – right across your organisation. Those responsible for internal plan management will have readily available data in a way that helps them.
“With Computershare, we help you create an employee-centric, high-performing culture where your employees are motivated and aligned with your strategy."
Jay Foley, Managing Director, Employee Share Plans, EMEA
Improve take-up through communications that set out the benefits clearly – and make your plans easy for employees to access Receive assurance that implementation will not be overly complex Get meaningful insight into how well their share plans are working Reach the people they need when they need them Ensure plan providers and trustees are well connected, to avoid wasting management time and improve visibility of international regulatory changes
Strategic alignment and engagement are improved by reducing complexity Consistently high standards and processes are adhered to globally Compliance risks are managed and monitored so you are kept on the front foot Management time is released so you can focus on other priorities We keep you informed by sharing industry insights and information Trustee services and plan management delivered as an integrated solution, saving you time and reducing risk by keeping you ahead of regulatory changes
> Employee share plan platform > Mobile app > Real-time share dealing > Global nominee services
> Insider management > Financial reporting > Communications > Employee benefit trustee
Global leader in employee share plans – across all major financial markets and indices
Trustpilot rating of 4.8 out of 5.0 – “excellent” (from participants)
Over 5.2 million participants
Boards and senior management in complex businesses need assurance that group entities – both the listed entity and subsidiaries – are being managed well. But this is often hard to achieve, time-consuming and costly.
We combine advisory and managed services under one roof, embedding rigorous governance and compliance frameworks through deep global expertise and proprietary technology. Our solutions reduce operational complexity, release management time and make it easier to give the comfort and assurance that’s needed.
“Complicated tasks can be made easier when the right thinking, tools and processes are in place. That’s what we do."
Natalie De La Cruz Valdes, Managing Director, Global Managed Services
Do “more with less“ – avoid bottlenecks and deadline challenges owing to increases in the volume or complexity of work Access expertise, both technical and technological, whenever needed to address complex challenges Gain assurance that entity management is under control through effective processes and reliable data Demonstrate the importance of entity management in managing risk Be confident that outsourced/external service provision is of the right quality - and comes with a clear innovation plan
As an extension of your team, you’ll have instant access to expertise, insights and resources Enhancing your governance frameworks and ensuring risks within all group entities are visible, understood and managed Better informed management decisions and accurate reporting through reliable base data and meaningful management information Operating efficiencies are realised and time is saved across your team through standardised processes and technology optimisation Costs are visible and better managed through entity structure management and service provider consolidation
> Listed company governance and compliance > Global subsidiary governance and compliance > Entity management software > Registered Agent and Process Agent
> Corporate data management > Entity health check > Process and technology optimisation > M&A / Divestments support
Market-leading software, highly experienced team and global capability across 120 countries
A core service offering with continued investment; not ancillary as it might be elsewhere
A unique and complete suite of entity governance and compliance solutions
Effective investor engagement means that you understand your investors and your investors understand you. We believe this relies upon having accurate investor insight, an agile IR team, and the expertise and relationships to build effective engagement with investors and market participants.
Through our integrated investor intelligence, shareholder engagement, governance advisory, and IR software, you can anticipate, quantify and manage investor and transaction risk, drive IR effectiveness and secure successful outcomes for corporate events.
“With all stakeholders on the same page, you can more easily manage the risks around corporate strategy and critical corporate events."
Kirsten van Rooijen, Integration CEO, Investor Engagement
De-risk and secure successful outcomes to high-profile corporate actions and transactions Assure boards of the real levels of underlying shareholder support Improve communication with proxy advisors to align recommendations with the company’s disclosures and strategies Improve the way IR teams operate to gain more meetings with the right profile of investor Shape and improve investor targeting, outreach and messaging
Increased confidence in successful transactions Improved decision-making through better intelligence and expert advice Comfort that activist risk is understood, prepared for, and will be well-defended
Shareholder and bondholder ID Peer analysis Targeting studies IR CRM
Proxy advisory and solicitation Meetings, M&A and activism ESG and governance advisory
Best in class technology, intelligence and expertise under one roof
A winning track record, leading Bloomberg’s Activism rankings
The most accurate, complete and up-to-date shareholder ID
De-risk and secure successful outcomes for high-profile corporate actions and transactions Assure boards of the real levels of underlying shareholder support Improve communication with proxy advisors to align recommendations with the company’s disclosures and strategies Improve the way IR teams operate to gain more meetings with the right profile of investor Shape and improve investor targeting, outreach and messaging
For the board:
For governance professionals:
Reassurance that the reported levels of shareholder support are real and quantifiable
Improved efficiency and impact on executives Easy production of useful board information Optimised strategy through investor analytics, benchmarking and feedback
For IR professionals:
Go beyond beneficial owners to identify the fund manager and who holds the voting mandate
The widest suite of integrated IR tools in a single modern CRM platform
