Delivery App Malfunction
Most takeout today is handled by ordering apps that in turn rely on separate delivery-driver apps, which then rely on a separate mapping app. This app dependency creates a web of possible failure points. If an API issue causes the mapping system to fail, for example, the driver won’t know where to take a delivery. Meanwhile, it will be the restaurant that receives the complaints. This is why visibility across both owned and unowned networks is critical for solving problems before the user experience—in this case a hungry family waiting on dinner—is affected.
Digital Life in the Fast-Food Lane Nearly every experience today has a digital component, even takeout.
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To process a simple credit card transaction, restaurants rely on a series of third-party providers that are likely operating in multi-cloud environments with strict security protocols. Even one failure across this network of unowned systems threatens to shut down payments and even shutter business for the day if a restaurant can’t troubleshoot on its own. But a unified view of that infrastructure allows businesses to reroute to a secondary or even tertiary path, depending on where in the network the issue resides—all without the customer experience ever being impacted.
Payment Gateway Failure
Barcode scanners are ubiquitous today—even fast-food restaurants use them to track inventory and set up automatic deliveries through a continuous back-end delivery system. By connecting the restaurant’s back-of-the-house processes to the digital world, the scanners can add immense value. But an outage in part of the system—a network failure or even a malfunction of the scanning app—can have cascading ramifications in the kitchen. Without the ability to remediate an issue ASAP through a holistic view of the digital network it relies on, a restaurant (even an entire chain of restaurants) could find its operations in disarray without the ingredients they need to serve customers.
Inventory Tracking Issues
Delivering flawless digital experiences is increasingly challenging in a complex world, and those experiences rely on a complex web of infrastructure with blind spots in networks and cloud environments that organizations don’t control. And then there’s the Internet itself. An outage or degradation in one area can result in cascading effects for a business. That’s the risk of complexity. But with the ability to harness and draw insights from massive amounts of data through advanced AI, organizations can bolster their agility, place control of their network at their fingertips, and receive and act on insights more quickly than ever before—across the things they own and the things they don’t.
Extended Digital Infrastructure Outage
