Welcome to The AI Experience Center from Conduent
July 2025
Learn more
01. Home
02. Welcome
03. Our AI solutions
Improve end-user interactions and engagement
Contents
04. AInsights
05. AInteractive
06. AIncubating
Streamline core operations with less manual effort
Optimize enterprise functions with smarter insights
We have utilized AI within our solutions for decades. We will continue to embed AI and generative AI within our solutions to drive functionality and improved outcomes for our clients and generate both upstream and downstream opportunities for Conduent."
Cliff Skelton
Conduent President and CEO
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AI with real impact
Elevate experience
Enable more personalized experiences, at scale, with adaptive learning that improves engagement.
Since the early 2000s, we've used AI across multiple solutions to improve end-user interactions, streamline operations and optimize enterprise functions for our clients while helping millions of end users each day.
Enable custom-tailored interactions, at scale, with adaptive learning that improves engagement.
Home
Automate time-consuming tasks, streamline workflows and process information with higher accuracy faster.
Analyze data and gain insights quickly to help your workforce make smarter decisions.
Explore our AI solutions in action below
Enhance quality
Ignite Efficiency
High IVR opt-outs and misrouted calls Extended call times due to complex knowledge bases Limited call quality oversight and insight
Key challenges:
Reduce IVR opt-outs with smarter routing Streamline agent knowledge with AI guidance Automate call analysis and improvement actions
Improve recipient support with faster, smarter service that’s always available.
Results:
Remove language barriers and accent challenges Automate agent training and improve upskilling Free up agents for higher-value interactions
Transform call handling with intelligent automation and real-time quality insights.
Enable smarter routing to intuitive self-service Reduce call times and operational costs Automate call analysis and improvement actions
Need for consistent agent upskilling and customer personalization Communication challenges between customers and agents Limited bandwidth due to manual processes
AI-powered voice, call automation and QA
Wiki Navigator
Automated QA
Agent Training
Accent Smoothing
Real-time Translation
IVR Bot
Agent Assist
AI in government payments call centers
Agentic AI to enhance healthcare experiences
Elevate member and provider support while reducing costs with Conni.
Conni for Healthcare Members
Deliver personalized, compliant and always-on member and provider support.
Elevating member and provider experiences with Conni
Provide real-time answers about benefits, eligibility, claims and coverage across channels
Resolve complex requests without human intervention
Reduce wait times, call volumes and cost-to-serve while improving satisfaction
Deliver personalized, compliant and always-on member support.
Conni for Healthcare Providers
AI-driven deterrence of account takeover fraud
Stay ahead of threats with proactive, real-time fraud detection.
AI-powered pharma reportable event detection
Streamline detection to ensure compliance and safeguard patients.
AI-powered document intelligence for unstructured data
Accelerate the intake of vital data, even handwritten forms.
Automate time-consuming tasks, simplify workflows and process information with higher accuracy faster.
AI-enabled detection in Road Usage Charging
Increase compliance and revenue with real-time, intelligent violation detection.
Automate data extraction and document classification Process unstructured documents with high accuracy Speed up decision-making with simplified data sets
Inconsistent accuracy in processing unstructured documents Significant manual effort to extract and classify Complex data sets inhibit efficient decision making
Identify reportable events quickly across databases Improve regulatory compliance with accurate reports Enhance patient safety with faster detection
Highly manual reporting process that’s reliant on agents Time consuming and error prone with multiple content sources Heavily regulated, time-sensitive reporting requirements
AI-enabled pharma reportable event detection
Protect against evolving fraud tactics Speed and expand fraud detection across systems Reduce false positives and strengthen resident trust
Proliferation of digitally enabled fraud schemes Slow manual processes that are resource intensive Misused funds causing erosion in public trust
Reduce manual enforcement and traffic delays Detect and flag violations with fewer errors Improve accuracy with higher image clarity
High cost, error prone manual enforcement Diminished image quality and resolution Delayed decision making and traffic flow
AI in strategic sourcing
Transform procurement from a manual process into an intelligent, self-optimizing engine.
AI-enabled contract and invoice analytics
Identify errors and savings opportunities hidden in complex agreements.
AI in the Life@Work Connect Experience Platform
Empower employees with personalized, on-demand answers and guidance anytime they need it.
Gain visibility into overpayments and duplicates Optimize supplier performance with actionable insights Improve contract compliance with enhanced analysis
High volume of complex supplier contracts Limited visibility into errors such as overpayments or duplicates Lack of real-time, actionable insights to optimize supplier performance
Simplify benefits navigation for employees Reduce HR inquiries with enhanced self-service Boost employee engagement with personalized portals
Rising healthcare costs and employee claims Limited employee visibility into cost of care and treatment options Frustrating benefits experiences leading to lower engagement
Continuously enforce compliance, risk thresholds and policy controls across sourcing decisions
Deliver faster cycle times, better pricing and greater spend visibility for enterprise teams
Automate supplier discovery, RFP/RFQ creation and bid evaluation using AI
Transforming business solutions with Generative AI
Explore key insights and hear expert perspectives shaping the future of AI.
Watch video
AI is the tool, not the point in government healthcare
Read the blog
Revolutionizing procurement with AI-driven efficiency
AInsights
Read the eBook
Reimagining AI-driven employee experiences
How AI is quietly reshaping government help lines
The future of claims automation
AInteractive
Begin your AI journey and uncover your savings potential with these helpful resources.
Try our FastCap® ROI calculator to see your savings in seconds
Get started
Take our AI readiness survey to see if your company is keeping pace
AIncubating
Get an inside look at some of the groundbreaking AI projects and integrations that Conduent is working to bring to life.
Driving transparency and efficiency in housing reporting for states
Using Conni to guide health plan members back to health
Connecting treatment beds to the most vulnerable residents
