¡Bienvenidos!
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91%
Literacy Rate
59%
Labor Force Participation Rate
7.1M
Labor Force
17M
Population
The Conduent team is pleased to welcome you to Guatemala City, the home of more than 6,300 Conduent employees. As one of our largest, and longest standing international locations, the teams here support a variety of global clients who rely on various Conduent solution offerings across many different industries.
¡Bienvenidos a Conduent Guatemala!
The best digital experiences are built around people
Strategic Location
Offices across 5 business centers
Access to highly skilled and diverse talent
US-based standards
Located in Central America.
Cultural Alignment
US Time Zone
(CST and MST)
US-based standards
Stable wage inflation
Diversity
First language is English
Other Languages:
German, Japanese, French and Spanish
Multi-cultural country
Spanish as our native language and fluent
in English
Government Support
Corporate tax incentives for offshore companies based on Free Zone/SEZ status
Democratic
Stable wage inflation compared to other
off-shore locations
Excellent Infrastructure
Well-developed
and sophisticated
electrical, transportation and
telecommunications infrastructure.
High quality planned urban developments
Talent Pool
+300,000 university students
Extensive labor pool
English proficient workforce
Client-oriented culture
High level of commitment and loyalty
41 Universities provide candidates with wide array of talent, loyal, committed to highest levels of client satisfaction.
Total of 3 facilities across Guatemala City: Plaza Rabi, Torre Mundial, and World Technology Center.
Total Square Footage: 172,752 square feet
Our Guatemala Footprint
and growing
6,300 employees, 3 offices,
and growing
Young, vibrant and diverse workforce
24x7 365
Monday through Sunday
Our Delivery Centers
Join us for an interactive tour of the Guatemala facilities.
Virtual Tour
Thank You
Contact us
Plaza Rabi
Bengaluru
As a business operations services industry leader, Conduent supports hundreds of businesses and governments who rely on our solutions to drive process efficiencies, realize cost savings and create long-term revenue growth.
Demographics
Our Guatemalan associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Demographics
Talent Acquisition
2,126 FTEs
3,500 FTEs
Building Facade Reception Work Floor Employee Amenities
Home
Virtual Tour
Delivery Centers
services and solutions
TALENT OVERVIEW
Meet Conduent Guatemala
© 2021 Conduent, Inc. All rights reserved.
Production Floor
Torre Mundial
Plaza Rabi
Building Facade Reception Work Floor Employee Amenities
Conduent Talent Overview
We use various sourcing channels to attract and engage the most talented workforce.
Talent Acquisition
63%
20%
6%
10%
1%
Generation Representation
33%
Age
Under 40 y/o
18 - 25
46 - 55
36 - 45
Above 55
FTEs
Bangalore
3,500+
World
Technology
Center
998
Talent Development
Corporate Social Responsibility
Our team of expert recruiters hires required talent for our client and shared service offerings.
Recruitment time
Fill rate
Client Delivery Services
Referrals
vs 32% target
Voluntary Attrition Rate
20.65%
2019 People Achievements
Talent Management
We continue to empower talent with the culture of volunteerism to positively impact the community, our talents showed that together, we can live, achieve, and thrive.
Over 25,000 volunteer hours
delivered by Conduent Philippines Team Members in their commitment for women and children, environment, and education!
1000 trees planted
for reforestation and biodiversity
Over 400 students
taught valuable life skills and
self-development through Happiness Academy
Promoted women empowerment
at Marillac Hills
Biggest number of volunteers
broke the record in bringing the biggest number of volunteers for Brigada Eskwela, an annual program by Department of Education to help refurbish public schools for class opening
EXIT TOUR
Conduent Orientation
Onboarding
Online Training
On the Job Orientation
Conduent Onboarding Session
Workplace Training
(For select bands only) – 1 Day Classroom
Ist week for 2 hours
Business Process/
Domain/Soft Skills (Classroom or Blended)
1- 3 weeks
Onboarding for new hires welcoming them to our company.
Training for employees tailored to their job functions which could include business specifics along with hard and soft skills.
Continued Training and Performance Reviews
Initial Training Phase
Initial Training Phase
Add-on Training
Performance related refresher training
Client led
Re-training
Degreed
Percipio
Continued Training and Performance Reviews
Online and Mobile Learning
Through our dedicated associates, Conduent delivers mission-critical services and solutions
on behalf of businesses and governments — creating exceptional outcomes
for our clients and the millions of people who count on them.
Healthcare Solution
Focus on improving lives through
better healthcare.
Learn more
Payment and Eligibility Solutions
Leverage data to transform operational processes to better serve constituents.
Learn more
Customer Experience
Management Solutions
Creating exceptional customer engagement and accelerating digital transformation.
Learn more
Business Operations Solutions
Automating and streamlining
mission-critical operations.
Learn more
Let's create exceptional outcomes
CLOSE
Streamline healthcare solutions to effectively care for your people and your business
Learn more on conduent.com
Healthcare Solutions
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Voluntary resignation or departure of an employee in an organization due to personal or professional reason
The second capital city in Jamaica. It is a major cruise ship port with major beach resorts and other cultural entertainment landmarks.
Montego Bay
World Technology Center
World Technology
Center
998 FTEs
3,113 FTEs
Torre Mundial
Building Facade Reception Work Floor Employee Amenities
Daytime(87°F)
Nightime (82°F)
Temperature:
Tropical
Climate:
185,846
Population:
595,000 m
Area:
Montego Bay is dubbed the second city of Jamaica and is a major resort and tourism location on the island. It is also a major cruise ship port. Visitors can enjoy five-star hotels, cultural tours and world class golf.
Montego Bay
BACK
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
Close proximity to the U.S. affords time zone similarities which is convenient for North American buyers
Easy access to international airports and other transportation logistics centers with direct flights from major international hubs
Wide range of skill sets readily available
7th largest natural harbour in the world; Highway 2000 inland makes getting to Conduent locations easy for our clients, potential candidates and suppliers
Education and Talent Pool
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and
5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Over 30,000 Volunteer Hours
Over 30,000 volunteer hours delivered by Conduent Jamaica Team Members in their commitment to the elderly, at-risk youth,
the environment and education.
Learn more
Torre
Mundial
3,113
Vizag
1,600+
Plaza Rabi
2,126
EXIT
EXIT
EXIT
Our deep industry expertise and understanding of our clients’ operations creates a strong partnership through which we provide essential services to millions of people every day. Thank you for the opportunity to showcase our delivery centers in Conduent Guatemala.
The Conduent Team
Common Area
Lockers
Cafeteria
Cafeteria
Cafeteria
Cafeteria
Cafeteria
The second capital city in Jamaica. It is a major cruise ship port with major beach resorts and other cultural entertainment landmarks.
Kingston
Learn more
The second capital city in Jamaica. It is a major cruise ship port with major beach resorts and other cultural entertainment landmarks.
St. Catherine
Learn more
Daytime(100°F)
Nightime (77°F)
Temperature:
Tropical
Climate:
1.243 million
Population:
480,000 m
Area:
Kingston is the capital of Jamaica and is located on the southeast end of the island. Kingston boasts a wide variety of state-of-the art buildings, active nightlife and cultural landmarks - including the Bob Marley Museum, Hope Botanical Gardens and Zoo, and Emancipation Park. Visitors to Kingston can enjoy a picturesque trek through the Blue Mountains or opt for a plethora of local and international cuisine from restaurants.
Kingston
BACK
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
Close proximity to the U.S. affords time zone similarities which is convenient for North American buyers
Easy access to international airports and other transportation logistics centers with direct flights from major international hubs
Wide range of skill sets readily available
7th largest natural harbour in the world; Highway 2000 inland makes getting to Conduent locations easy for our clients, potential candidates and suppliers
Education and Talent Pool
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and
5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Daytime(89°F)
Nightime 80°F)
Temperature:
Tropical
Climate:
519,565
Population:
1,192,000 m
Area:
St. Catherine is also located on the southeast end of the island. It is one of the island's largest and most economically valued parishes because of its many resources. Visitors to the parish can enjoy visits to the popular Hellshire beach, Caymanas Race Track and much more.
St. Catherine
BACK
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
Close proximity to the U.S. affords time zone similarities which is convenient for North American buyers
Easy access to international airports and other transportation logistics centers with direct flights from major international hubs
Wide range of skill sets readily available
7th largest natural harbour in the world; Highway 2000 inland makes getting to Conduent locations easy for our clients, potential candidates and suppliers
Education and Talent Pool
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and
5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Internet Cafe
60%
40%
Client -oriented culture
Male
Female
Locations:
Headcount :
No of Clients:
Customer Contact Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
CLOSE
Learn more on conduent.com
Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Customer Experience Management
Locations:
Headcount :
No of Clients:
Multichannel Communications
Reduce costs, drive efficiencies and create a seamless customer experience with end-to-end outbound communication management.
Locations:
Headcount :
No of Clients:
Federal and State Services
Electronic cards and efficient, digital workflows help streamline claims processing, case tracking and payment
View on conduent.com
Locations:
Torre Mundial, World Trade Center
Headcount :
11
No of Clients:
1
Eligibility and Enrollment
New healthcare services and programs make it critical to address demands and help your members understand and determine their eligibility
View on conduent.com
CLOSE
Modernizing IT to help agencies digitally transform and deliver mission-critical services and solutions
Learn more on conduent.com
Payment and Eligibility
Learn more
Guatemala Pandemic Response
COVID-19 affected business around the globe.
Conduent Guatemala was no exception.
CLOSE
Learn more on conduent.com
Our organization quickly enabled the Business Continuity Plan to comply with the lockdowns imposed.
Guatemala Pandemic Response
Challenge
Response
Results
Location:
Torre Mundial,
World Technology Center
Headcount :
14
No of Clients:
3
Location:
Torre Mundial,
World Technology Center
Headcount :
6
No of Clients:
xx
Locations:
Plaza Rabi, Torre Mundial,
World Technology Center
Headcount :
5,482
No of Clients:
8
vs 32% target
Voluntary Attrition Rate
20.65%
Energetic, client-oriented culture Multi-lingual with strong English proficiency
2019 People Achievements
Talent Management
Talent Development
and Management
Social Responsibility
Guatemala
Healthcare Provider
Healthcare provider solutions focus on process, enabling
you to improve lives by making healthcare moreaffordable
and accessible.
View on conduent.com
Pharma and Life Sciences
Cultivate relationships through ongoing communication and training during the entire patient lifecycle.
View on conduent.com
Mobilized a COVID response team and held daily update meetings
Lobbied government to implement work-from-home for the BPO sector
Determined who could work at home, and provisioned equipment for those associates
On March 13th 2020 the first case of COVID-19 was detected in Guatemala.
Diverse, highly qualified workforce
Customer Experience
Our organization quickly enabled the Business Continuity Plan to comply with the lockdowns imposed.
Transportation was provided to the employees that required to go to the premises.
Our facilities were promptly accommodated according the Government Safety and Sanitary Regulations.
Printed communication and visual aids with prevention protocols were distributed among the premises.
Implemented temperature readings and health questions at every entry
Created daily “Passport” so employees could safely move about facilities
Government lacked clear directives and protections for BPO sector companies and workers
A series of restrictions were imposed in the country including: school suspensions, reduction at business occupation and restrictions in capacity at the workplaces.
In less than two weeks we had 100% of our employees from two of our premises working successfully from home.
Just 5 days after the case was announced 40% of the employees were working successfully from their homes.
The day after the first case was detected we started enabling our employees to a WFH model.
Protocols were enabled during the weekend to ensure our facilities were in compliance with regulations.
Quick response from all the Business Areas to enable employees for remote work
Results
Response
Challenge
The second capital city in Jamaica. It is a major cruise ship port with major beach resorts and other cultural entertainment landmarks.
Guatemala City
Learn more
Daytime (71.6-82.4°F)
Nightime (53.6-62.6°F)
Temperature:
Tropical savanna
Climate:
4M
Population:
220 km2
(80 sq mi)
Area:
With a total of 267 sq ml, Guatemala City is the largest city in Central America with the largest economy in the region. The city is subdivided into 22 zones and it is the center of the political, cultural and economics of Guatemala. It is also the main hub for both air and ground transportation as it is within just three hours to Houston, Dallas, Miami and Atlanta. Throughout the city you will find world class amenities and a growing number of entertainment and dining spots.
Guatemala City
BACK
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
One of Conduent's strategic global
delivery nearshore locations
25 years history with 6,300+ employees
State of the art facility and infrastructure
Cost effective
Key Strengths:
CLOSE
Our Guatemalan associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Our Delivery Centers
Strategic Location
Strong cultural alignment with US
Country politically stable
Proven track record of
operations implementation
Consistent growth YOY
Growing BPO Industry
Low Risk
Invested in infrastructure to support growth trend
Ability to hire and retain the right skillset
Proven record for remote work
Ability to scale
Plaza Rabi
Torre Mundial
World Technology Center
71%
99.6%
50%
45
days
Continuous Learning Opportunities
Conduent provides excellent online training resources so our employees continue developing their skills.
Robust talent pool of college grads & experienced workforce
Various Professional Services
22%
78%
Learn more
Transform the way the world travels and advance the transportaion landscape.
Transportation Solutions
View on conduent.com
View on conduent.com
Location:
Torre Mundial
Headcount :
12
No of Clients:
1
Locations:
Torre Mundial
Headcount :
17
No of Clients:
1
Transit
From flexible passenger payment and intelligent transportation systems, we're making transit more efficient.
Locations:
Headcount :
No of Clients:
Public Safety
Our data analytics and automated photo enforcement solutions help make streets and communities safer.
View on conduent.com
CLOSE
Deliver faster, safer and more economical experiences for travelers and real-time revenue managment for governments, transportation agencies and authorities
Learn more on conduent.com
Transportation Solutions
Locations:
Headcount :
No of Clients:
Curbside Management
Our intelligent curbside management systems deliver a convenient experience for drivers
View on conduent.com
Locations:
Headcount :
No of Clients:
Road Usage Charging
Our solutions intelligently manage traffic flow and its ever-changing operating environment
View on conduent.com
Document Management and Automation
End-to-end services for the intake,
data extraction, and processing of
mission-critical communications whether paper or digital.
View on conduent.com
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
Financial Industry Solutions
Reducing process complexity to make financial services easier for you and your customers
View on conduent.com
Leading cost containment technology and clinical services for workers compensation and auto casualty.
View on conduent.com
Casualty Claims Solutions
Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Operations Solutions
CLOSE
Location:
Torre Mundial,
World Technology Center
Headcount :
340
No of Clients:
11
Government Health Services
Helping government health programs do more to improve the health of the people they serve.
View on conduent.com
View on conduent.com
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services and solutions
TALENT OVERVIEW
Virtual Tour
Delivery Centers
Home
© 2020 Conduent, Inc. All rights reserved.
Thank You
Thank you for taking time
to explore our InThank you for taking time to explore our Jamaica facilities virtually!
As a business process services industry leader, businesses and governments rely on Conduent to drive process efficiencies, cost savings and long-term revenue growth. Our solutions expertise and understanding of our clients’ operations creates a strong partnership to provide essential services to millions of people every day.
The Conduent Team
Contact us
The Conduent team is pleased to welcome you to the beautiful island of Jamaica, home to more than 4,000 Conduent associates. As one of our largest international locations, we support mission-critical operations for our clients in Customer Experience Management, HR, Payroll, and Benefits and Welfare solutions.
Welcome to
Conduent Jamaica!
Population
1.3B
is below the
age of 35
808M+
Labor Force Participation Rate
49%
Literacy Rate
74%
Jamaica
Population
3M
Labor Force
1.3M
Labor Force Participation Rate
65.5%
Literacy Rate
85%
Meet Conduent Jamaica.
Wah Gwaan!
Strategic Location
Offices across 5 business centers
Access to highly skilled and diverse talent
US-based standards
Located in Central America.
Cultural Alignment
US Time Zone
(CST and MST)
US-based standards
Stable wage infaltion
Diversity
Spanish as our native language and fluent in English
Other Languages:
Multi-racial
Government Support
Business process outsourcing is an established sector in Jamaica, beginning over 27 years ago. There are over 60 BPO companies operating in Jamaica, garnering strong government support and an experienced talent pool.
Excellent Infrastructure
Three mobile providers offer the gamut of 3G, 4G, WiMax and international roaming capabilities;
Choice of telecommunications circuits-various sizes using Ethernet MPLS with our provider, which has multiple fibre paths off island into a Caribbean wide mesh.
Well-developed
and sophisticated
electrical, transportation and
telecommunications infrastructure.
High quality planned urban developments
Talent Pool
Proficient in English
41 Universities provide annual pool of 51,000 students
High level of commitment and loyalty
41 Universities provide candidates with wide array of talent, loyal, committed to highest levels of client satisfaction.
+300,000 university students
+180K high schools graduates
Extensive labor pool
English proficient workforce
Client-oriented culture
High level of commitment and loyalty
The best digital experiences are built around people
and growing
6,300 employees, 3 offices,
and growing
Vibrant and diverse workforce
Proven experience in providing diverse services for a range of clients with different requirements
24x7 365
Monday through Sunday
Total Square Footage: 423,258 square feet
Total of 6 facilities across three cities: Montego Bay, St. Catherine, and Kingston.
Our Jamaica Footprint
Plaza Rabi
1,883 FTEs
World Technology
Center
841 FTEs
Torre Mundial
1,874 FTEs
EXIT
EXIT
EXIT
Montego Bay
Learn more
Daytime(87°F)
Nightime (82°F)
Temperature:
Tropical
Climate:
185,846
Population:
595,000 m
Area:
Montego Bay is dubbed the second city of Jamaica and is a major resort and tourism location on the island. It is also a major cruise ship port. Visitors can enjoy five-star hotels, cultural tours and world class golf.
Montego Bay
Close proximity to the U.S. affords time zone similarities which is convenient for North American buyers
Easy access to international airports and other transportation logistics centers with direct flights from major international hubs
Wide range of skill sets readily available
7th largest natural harbour in the world; Highway 2000 inland makes getting to Conduent locations easy for our clients, potential candidates and suppliers
Key Strengths:
BACK
Our Jamaican associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Our Delivery Centers
One of Conduent's strategic global delivery nearshore locations
23-year history with 4500+ employees
State of the art facility and infrastructure
Cost effective
Low Risk
Strong cultural alignment with US
Monthly attrition for IT personnel at 1%
Politically stable
Established operations team
Consistent growth YOY
Ability to Scale
Montego Bay
Building Facade
Reception
Work Floor
Employee Amenities
Building Facade Career Hub Meeting Room Employee Amenities
Aviator Building
Building Facade Career Hub Training Room Employee Amenities
Building Facade
Reception
Work Floor
Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade
Reception
Work Floor
Employee Amenities
Cebu
Manila
Join us for an interactive tour of the Jamaica facilities.
Production Floor
Kingston
St. Catherine
Montego Bay
Virtual Tour
loading...
EXIT TOUR
Promoted women empowerment
at Marillac Hills
Over 400 students
taught valuable life skills and
self-development through Happiness Academy
1000 trees planted
for reforestation and biodiversity
Over 25,000 volunteer hours
delivered by Conduent Philippines Team Members in their commitment for women and children, environment, and education!
Teams are encouraged to participate in community outreach initiatives, spearheaded by local senior managers and as part of the Global Services Association of Jamaica (GSAJ).
Corporate Social Responsibility
Continued Training and Performance Reviews
Initial Training Phase
Initial Training Phase
Continued Training and Performance Reviews
Add-on Training
Performance related refresher training
Client led
Re-training
Degreed
Percipio
Online and Mobile Learning
Talent Management
Talent Development
We have a team of experts who can hire talent across these capabilities.
Transaction Processing
End User Experience
Finance & Accounting
Talent Acquisition
Generation Z
Female - 2,910
Male -1,224
Xennials
Generation X
Millenials
63%
20%
6%
10%
1%
Generation Representation
26 - 35
18 - 25
46 - 55
36 - 45
Above 55
FTEs
Bangalore
3,500+
Vizag
1,600+
Plaza Rabi
2,126
World
Technology
Center
998
Torre Mundial
3,113
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Age
Demographics
Talent Development
Talent Acquisition
Talent Management
Social Responsibility
We use various sourcing channels to attract and engage the most talented workforce.
Conduent Talent Overview
Under 40 y/o
71%
Learn more
COVID-19 effected business around the globe. Conduent Jamaica was no exception.
Jamaica Pandemic Response
Learn more
Modernizing IT and
delivering mission critical services and solutions.
Human Resource and Learning Solutions
Government
Solutions
Learn more
HR services to lead the future of work, now.
Human Resource and Learning Solutions
Learn more
Creating exceptional customer engagement and accelerating digital transformation.
Customer Experience Management
Learn more
Automating and streamlining mission-critical operations
Business Operations Solutions
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for our clients and the millions of people who count on them.
Let's create exceptional outcomes
Location:
Montego Bay
Headcount :
467
No of Clients:
6
Transaction Processing
End-to-end services for the intake,
data extraction, and processing of
mission-critical communications whether paper or digital.
View on conduent.com
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
CLOSE
Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Operations
CLOSE
Learn more on conduent.com
When COVID-19 struck, Team Jamaica quickly mobilized a response to continue operations while keeping employees safe.
Jamaica Pandemic Response
Mobilized a COVID response team and held daily update meetings
Lobbied government to implement work-from-home for the BPO sector
Determined who could work at home, and provisioned equipment for those associates
Implemented safety measures onsite: mandated masks, social distancing markers and protocols, checkered seating arrangements, wash/sanitization stations in all common areas, and cleaning solutions at employee workstations
Implemented temperature readings and health questions at every entry
Created daily “Passport” so employees could safely move about facilities
Implemented safety measures onsite: mandated masks, social distancing markers and protocols, checkered seating arrangements, wash/sanitization stations in all common areas, and cleaning solutions at employee workstations
Implemented temperature readings and health questions at every entry
Created daily “Passport” so employees could safely move about facilities
Our organization quickly enabled the Business Continuity Plan to comply with the lockdowns imposed.
Our facilities were promptly accommodated according the Government Safety and Sanitary Regulations.
Transportation was provided to the employees that required to go to the premises.
Printed communication and visual aids with prevention protocols were distributed among the premises.
On March 13th 2020 the first case of COVID-19 was detected in Guatemala
A series of restrictions were imposed in the country including: school suspensions, reduction at business occupation and restrictions in capacity at the workplaces.associates to a work-at-home model
Requirement to quickly move a large percentage of associates to a work-at-home model
Requirement to ensure the safety of associates who would continue to report to brick and mortar sites
Government lacked clear directives and protections for BPO sector companies and workers
Response
Protocols were enabled during the weekend to ensure our facilities were in compliance with regulations.
The day after the first case was detected we started enabling our employees to a WFH model.
Just 5 days after the case was announced 40% of the employees were working successfully from their homes.
In less than two weeks we had 100% of our employees from two of our premises working successfully from home.
Results
Challenge
Locations:
St. Catherine,
Montego Bay,
and Kingston
Headcount :
2,515
No of Clients:
15
Customer Contact
Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
View on conduent.com
Customer
Communications
Reduce costs, drive efficiencies and create a seamless customer experience with end-to-end outbound communication management.
View on conduent.com
CLOSE
Learn more on conduent.com
Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Customer Experience Management
Location:
Montego Bay
Headcount :
350
No of Clients:
8
Locations:
Headcount :
No of Clients:
Health and Wellness Services
Healthy employees drive a healthy business.
View on conduent.com
Locations:
Headcount :
No of Clients:
Wealth & Retirement Services
Improving the financial health of your employees — and your business — is essential to your success
View on conduent.com
CLOSE
Intelligent, digital HR processes across the employee journey that personalize experiences and improve outcomes
Learn more on conduent.com
Human Resource and Learning
Location:
Montego Bay
Headcount :
102
No of Clients:
6
Locations:
Headcount :
No of Clients:
Locations:
Headcount :
No of Clients:
Government Payment Solutions
The ever-changing field of government payment services requires constant innovation—and we’ve been at the forefront every step of the way.
View on conduent.com
CLOSE
Modernizing IT to help agencies digitally transform and deliver mission-critical services and solutions
Learn more on conduent.com
Government Solutions
Learn more
Focus on improving lives through better healthcare
Healthcare Solutions
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Modernizing IT and
delivering mission critical services and solutions.
Human Resource and Learning Solutions
Payment and Eligibility Solutions
Document Management and Automation
End-to-end services for the intake,
data extraction, and processing of
mission-critical communications whether paper or digital.
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The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
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Finance, Accounting
and Procurement
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Healthcare Provider
Healthcare provider solutions focus on process, enabling
you to improve lives by making healthcare moreaffordable
and accessible.
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Location:
Torre Mundial
Headcount :
12
No of Clients:
1
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Headcount :
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Locations:
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Eligibility and Enrollment
New healthcare services and programs make it critical to address demands and help your members understand and determine their eligibility
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Modernizing IT to help agencies digitally transform and deliver mission-critical services and solutions
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Payment and Eligibility
Cafeteria
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HR services to lead the future
of work, now.
Human Capital Solutions
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HR services to lead the future
of work, now.
Human Capital Solutions
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Creating exceptional customer engagement and accelerating digital transformation.
Customer Experience Management
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Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Customer Experience Management
HR and Learning Solutions
At Conduent, we’re executing the future of work right now — across 80 countries and for one-third of the Fortune 100. Delivering outsourced mission-critical HR solutions across health & wellness, wealth & retirement, learning, human capital management, and global payroll with remarkable results.
Transit
From flexible passenger payment and intelligent transportation systems, we're making transit more efficient.
