Mabuhay!
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96%
Literacy Rate
61%
Labor Force Participation Rate
45M
Labor Force
106M
Population
The Conduent team is pleased to welcome you to the Philippines, home to more than
5,000 Conduent associates. At one of our largest and longest standing international locations, the teams here support a variety of global clients who rely on various Conduent solution offerings across many different industries.
Welcome to Conduent Philippines!
The best digital experiences are built around people
Strategic Location
Follow-the-Sun
Cultural affinity between Philippines and US
US-based standards
Centrally located in South East Asia
Diversity
Fluent in English
Other Languages
English, Spanish, French, Korean, Japanese, Bahasa, Thai, Mandarin
Multi-racial
Government Support
Stable wage inflation compared to other off-shore locations
Wide range of
skill sets readily available
Peza status
Excellent Infrastructure
One of the lowest telecom costs in Asia
High quality planned urban developments
World class telecom, physical and IT infrastructure
Talent Pool
Customer service oriented
Highly trainable
Cost effective
High level of commitment and loyalty
Proficient in English & other languages
Total of 6 facilities: 2 in Manila and 4 in Cebu
Total Square Footage: 352,391 square feet
First facility opened in Manila, June 2005
Our Philippine Footprint
and growing
7,000 employees, 6 offices, 2 cities
Vibrant & diverse workforce
Proven experience in providing diverse services for a range of clients with different requirements
15 years of experience and presence in the Philippines
Our Delivery Centers
Join us for an interactive tour of the Philippine facilities.
Virtual Tour
Thank You
Contact us
Manila
Cebu
As a business operations services industry leader, Conduent supports hundreds of businesses and governments who rely on our solutions to drive process efficiencies, realize cost savings and create long-term revenue growth. Our deep industry expertise and understanding of our clients’ operations creates a strong partnership through which we provide essential services to millions of people every day. Thank you for the opportunity to showcase our delivery centers in Conduent Philippines.
The Conduent Team
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Our Philippines associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
5,000 FTEs
2,000 FTEs
One E-com Center Two E-com Center
Home
Virtual Tour
Delivery Centers
services and solutions
It is officially known as the National Capital Region (NCR), and is commonly known as Metro Manila or simply Manila. It is made up of 16 cities. NCR has the highest literacy rate among all the regions of the Philippines, with 99.2%.
There are 309 tertiary (public and private) institutions.
Metro Cebu
Area:
619.57 km2
(239.22 sq mi)
Population:
12,877,253
Climate:
Tropical Marine
Temperature:
Rarely going below
21°C (69.8°F)
or above 39°C (102.2°F)
Cebu is a province of the Philippines located in the Central Visayas (Region VII) region..
Learn more
English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Vietnamese, Korean, Japanese, Mandarin, Bahasa, and Thai
Languages Supported
TALENT OVERVIEW
Meet Conduent Philippines.
Key Strengths
Key Strengths:
© 2022 Conduent, Inc. All rights reserved.
Production Floor
Manila
Cebu
Skyrise Alpha & Beta
Skyrise 2
Skyrise 1
Building Facade Career Hub Meeting Room Employee Amenities
Metro Manila
It is officially known as the National Capital Region (NCR), and is commonly known as Metro Manila..
Metro Manila
Learn more
Metropolitan Cebu, or simply Metro Cebu, is the main urban center of the province of Cebu with 13 cities and municipalities including its capital, Cebu City. Cebu City is the oldest city and the first capital city of the Philippines. Metro Cebu is a major cultural, religious, and ecotourism destination in the Philippines.
Metro Cebu
Area:
1,062.88 km2 (410.38 sq mi)
Population:
3,085,119
Climate:
Tropical savanna
Temperature:
Averages 18 to 37°C
(64 to 98°F)
Conduent Talent Overview
We use various sourcing channels to attract and engage the most talented workforce.
Talent Acquisition
Generation Z
Baby Boomer
Xennials
Generation X
Millenials
63%
20%
6%
10%
1%
Generation Representation
14%
18%
20%
23%
25%
Tenure
6 Months - 1 Year
0 - 180 Days
2 - 5 Years
1 - 2 Years
Above 5 Years
FTEs
Manila
5,000
Cebu
2,000
Talent Development
Corporate Social Responsibility
We have a team of experts who can hire talent across these capabilities.
End User Experience
Learning
HR Services
70%
of the hires we bring into Conduent are in the area of Customer Experience.
Population Health and Care Management
Finance and Accounting
Workers' Compensation
vs 25% target
Voluntary Attrition Rate
20.64
vs 90% target
Trailblazers Top Talent
Retention Rate
98%
vs 40% target
Unique Participation Rate
74%
vs 12K target
Volunteer Hours
13K+
2019 People Achievements
Talent Management
We continue to empower talent with the culture of volunteerism to positively impact the community, our talents showed that together, we can live, achieve, and thrive.
Over 25,000 volunteer hours
delivered by Conduent Philippines Team Members in their commitment for women and children, environment, and education!
1000 trees planted
for reforestation and biodiversity
Over 400 students
taught valuable life skills and
self-development through Happiness Academy
Promoted women empowerment
at Marillac Hills
Biggest number of volunteers
broke the record in bringing the biggest number of volunteers for Brigada Eskwela, an annual program by Department of Education to help refurbish public schools for class opening
EXIT TOUR
THE and QS-ranked Philippine universities are located in Metro Manila
Home to more than 300 tertiary educational institutions
Ranked 5th largest (population) English-speaking nation in the world
Vast talent pool producing ~550k college graduates annually
US-based school system (textbooks in English) with good quality of education
Education and Talent Pool
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
CLOSE
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and 5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Education and Talent Pool
BPS Operations Experience and Tech Infrastructure
Culture
THE and QS-ranked Philippine universities are located in Metro Cebu
Consistently producing topnotch graduates in the medical and engineering fields
Ranked 5th largest (population) English-speaking nation in the world
Vast talent pool producing ~100k college graduates annually
US-based school system (textbooks in English) with good quality of education
Education and Talent Pool
Cultural fit – melting pot of southern Philippines and oriental cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Low cost of labor as well as living costs (~20% less than Manila)
Primary BC/DR site for many outsourcing organizations
One of the best records of peace and order in the country
Strong local government support
Ranked 12th out of 100 in the Global Outsourcing Destinations (2019)
Not the PH typhoon belt and no volcanoes are present in the entire province
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and 5G capacities
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Key Strengths
Candidate Selection
Conduent Orientation
Instructor Led Induction
Completion Assessment
Nesting/Mock Contacts
4 week delivery time
1 day
2-5 weeks
course dependent
2 weeks potential QA
Continued Training and Performance Reviews
Initial Training Phase
Initial Training Phase
Add-on Training
Performance related refresher training
Client led
Re-training
Degreed
Percipio
Continued Training and Performance Reviews
Online and Mobile Learning
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
Human Resource and Learning Solutions
Helping human resources work smarter, resulting in a 40% increase in efficiency.
Learn more
Customer Experience Management Solutions
Savings organizations 50% by moving traditional communications to digital.
Learn more
Commercial Healthcare Solutions
Delivering $17B in savings from medical bill review for workers compensation claims.
Learn more
Business Operations Solutions
Enabling companies to save 40% through streamlines
and collections.
Learn more
Let's create exceptional outcomes
Locations:
Manila (2006) and Cebu (2007)
Headcount :
320 (Manila); 1,423 (Cebu)
No of Clients:
20
Document Management and Automation
End-to-end services for the intake,
data extraction, and processing of
mission-critical communications whether paper or digital.
View on conduent.com
Locations:
Manila (2007)
Headcount :
350
No of Clients:
8
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
CLOSE
Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Operations
Locations:
Manila (2018) and Cebu (2014)
Headcount :
388 (Manila); 1,048 (Cebu)
No of Clients:
200+
Medical Claims Management Solutions
Conduent’s leading medical bill review and medical management platform is used by insurers and claims administrators to lower costs and improve patient outcomes.
View on conduent.com
CLOSE
Our healthcare solutions remove obstacles like inaccessible data and inefficient processes, so you can focus on improving lives through better, more affordable, and more accessible healthcare.
Learn more on conduent.com
Healthcare Solutions
Locations:
Manila (2018) and Cebu (2014)
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Customer Contact Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
CLOSE
Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Learn more on conduent.com
Customer Experience Management
Locations:
Manila
Headcount :
329
No of Clients:
22
HR Management
Transform the effectiveness and cost efficiency of HR processes to attract, retain and engage the best talent
View on conduent.com
Locations:
Manila
Headcount :
41
No of Clients:
6+ more global clients
on an as-needed basis
Drive modern learning strategies to improve organizational readiness, productivity and connectivity, while creating a culture of high-performance
View on conduent.com
Workforce Enablement
CLOSE
Intelligent, digital HR processes across the employee journey that personalize experiences and improve outcomes
Learn more on conduent.com
Human Resource and Learning
loading...
Voluntary resignation or departure of an employee in an organization due to personal or professional reason
Initiative of Conduent PH to retain top performing talents of the company
Participation of each employee to the major employee engagement activities of Conduent
Cumulative number of hours rendered by employees to community service or CSR programs of Conduent
EXIT
EXIT
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade
Career Hub
Training Room
Employee Amenities
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Talent Acquisition
Demographics
Talent Acquisition
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Two E-com Center
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TOP
MALAYSIA
PHILIPPINES
QUICK LINKS
HOME
DELIVERY CENTERS
VIRTUAL TOUR
TALENT OVERVIEW
SERVICES AND SOLUTIONS
BACK TO HOME
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Cebu
1,700+ FTEs
Manila
3,900+ FTEs
English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Vietnamese, Korean, Japanese, Mandarin, Bahasa, and Thai
Languages Supported
and growing
5,000+ employees, 6 offices, 2 cities
Vibrant & diverse workforce
Proven experience in providing diverse services for a range of clients with different requirements
15 years of experience and presence in the Philippines
Total of 6 facilities: 2 in Manila and 4 in Cebu
Total Square Footage: 352,391 square feet
First facility opened in Manila, June 2005
Our Philippine Footprint
EXIT
EXIT
500+ grocery baskets
given to the students and staff of Marillac Hills
and to the members of Home for the Golden Gays.
200 girls of Marillac also attended a Gratitude
Jar-making session.
Promoting "Acts of Kindness"
through our Engagement Passport to encourage and empower employees even at home causing 250+ volunteer hours.
Over Php 100,000 worth of school supplies donated
as response during the pandemic and other disasters.
Over 2000 items donated
(food and toiletries) to 300 families for victims of Taal eruption and COVID-19 in Laguna, Manila and Cavite in partnership with Philippine Business for Social Progress.
80+ servers & computers donated
to the Technological University of the Philippines, Pasay City Science High School, and Pasay City East National High School to help integrate learning even in time of the pandemic.
Donated Php 114,000
worth of hygiene kits and care package for survivors of Typhoon Rolly and Ulysses with help of World Vision. The beneficiaries were 42 families in Albay, Catanduanes and Isabela.
We continue to empower talent with the culture of volunteerism to positively impact the community and show that together, we can live, achieve, and thrive.
Corporate Social Responsibility
vs 21% target
Voluntary Attrition Rate
17%
Voluntary resignation or departure of an employee in an organization due to personal or professional reason
vs 83% target
Trailblazers Top Talent
Retention Rate
96%
Initiative of Conduent PH to retain top performing talents of the company
vs 40% target
Unique Participation Rate
64%
Participation of each employee to the major employee engagement activities of Conduent
vs 13K target
Volunteer Hours
716
Cumulative number of hours rendered by employees to community service or CSR programs of Conduent
2020 People Achievements
Talent Management
Continued Training and Performance Reviews
Initial Training Phase
Initial Training Phase
Candidate Selection
4 week delivery time
Conduent Orientation
1 day
Instructor Led Induction
2-5 weeks
Completion Assessment
course dependent
Nesting/Mock Contacts
2 weeks potential QA
Continued Training and Performance Reviews
Add-on Training
Performance related refresher training
Client led
Re-training
Degreed
Percipio
Online and Mobile Learning
Talent Development
We have a team of experts who can hire talent across these capabilities.
70%
of the hires we bring into Conduent are in the area of Customer Experience.
End User Experience
Learning
HR Services
Population Health and Care Management
Finance and Accounting
Workers' Compensation
Talent Acquisition
Generation X
Baby Boomer
Generation Z
Generation X
Millenials
92%
5%
2%
1%
Generation Representation
22%
8%
9%
44%
17%
Tenure
1 - 2 Years
0 - 11 Months
5 - 9 Years
3 - 4 Years
Above 10 Years
31%
69%
FTEs
Manila
3,942
Cebu
1,741
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
We use various sourcing channels to attract and engage the most talented workforce.
Conduent Talent Overview
Learn more
Helping human resources work smarter, resulting in a 40% increase in efficiency.
Human Resource and Learning Solutions
Learn more
Savings organizations 50% by moving traditional communications to digital.
Customer Experience Management Solutions
Learn more
Delivering $17B in savings from medical bill review for workers compensation claims.
Healthcare Solutions
Learn more
Enabling companies to save 40% through streamlining operations and collections.
Business Process Solutions
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
Let's create exceptional outcomes
Learn more
COVID-19 affected business around the globe.
Conduent Philippines was no exception.
Philippines Pandemic Response
Locations:
Manila (2006) and Cebu (2007)
Headcount :
320 (Manila); 1,423 (Cebu)
No of Clients:
20
Document Management and Automation
End-to-end services for the intake,
data extraction, and processing of
mission-critical communications whether paper or digital.
View on conduent.com
Locations:
Manila (2007)
Headcount :
350
No of Clients:
8
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
Locations:
Manila
Headcount :
370
No of Clients:
28
HR and Learning Solutions
Technology-enabled solutions from recruit through retire that enhace workforce experiences and maximize business outcomes.
View on conduent.com
Locations:
Manila (2007)
Headcount :
xxx
No of Clients:
x
Leading cost containment technology and clinical services for workers compensation and auto casualty.
View on conduent.com
Casualty Claims Solutions
Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Process Solutions
CLOSE
Locations:
Manila and Cebu
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Customer Contact Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
View on conduent.com
Locations:
Manila and Cebu
Headcount :
xxx (Manila); xxx (Cebu)
No of Clients:
x
Multichannel Communications
Create a seamless customer experience with end-to-end outbound print, mail and digital solutions to drive efficiencies and customer satisfaction.
View on conduent.com
Locations:
Manila and Cebu
Headcount :
xxx (Manila); xxx (Cebu)
No of Clients:
x
Work-at-Home Solutions
Conduent's Work-at-Home solutions deliver scale, global reach, and peace of mind to keep pace with changing market dynamics.
View on conduent.com
Learn more on conduent.com
Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Customer Experience Management
CLOSE
Locations:
Manila (2018) and Cebu (2014)
Headcount :
388 (Manila); 1,048 (Cebu)
No of Clients:
200+
Pharma and Life Sciences
Cultivate relationships through ongoing communication and training during the entire patient lifecycle
View on conduent.com
CLOSE
Learn more on conduent.com
Our healthcare solutions remove obstacles like inaccessible data and inefficient processes, so you can focus on improving lives through better, more affordable, and more accessible healthcare.
Healthcare Solutions
Locations:
Manila
Headcount :
329
No of Clients:
22
HR Management
Transform the effectiveness and cost efficiency of HR processes to attract, retain and engage the best talent
View on conduent.com
Locations:
Manila
Headcount :
41
No of Clients:
6+ more global clients
on an as-needed basis
Drive modern learning strategies to improve organizational readiness, productivity and connectivity, while creating a culture of high-performance
View on conduent.com
Workforce Enablement
CLOSE
Intelligent, digital HR processes across the employee journey that personalize experiences and improve outcomes
Learn more on conduent.com
Human Resource and Learning
CLOSE
Learn more on conduent.com
Response
Results
Challenge
Increased employee confidence in Conduent by supporting health and wellbeing
Strengthened business continuity and risk management protocols
Minimized risk and exposure to virus spread and contraction in our facilities
Stayed in compliance with all government regulations and site protocols
Moved nearly 98% of associates to a work-from-home model
Results
Created daily “Passport” so employees could safely move about facilities
Implemented temperature readings and health questions at every entry
Implemented safety measures onsite: mandated masks, social distancing markers and protocols, checkered seating arrangements, wash/sanitization stations in all common areas, and cleaning solutions at employee workstations
Determined who could work at home, and provisioned equipment for those associates
Lobbied government to implement work-from-home for the BPO sector
Mobilized a COVID response team and held daily update meetings
Mobilized a COVID response team and held daily update meetings
Lobbied government to implement work-from-home for the BPO sector
Determined who could work at home, and provisioned equipment for those associates
Response
Government lacked clear directives and protections for BPO sector companies and workers
Ensure safety of associates who are required to continue to work onsite
Requirement to quickly move a large percentage of associates to a work-at-home model
Challenge
When COVID-19 struck, Team Philippines quickly mobilized a response to continue operations while keeping employees safe.
Philippines Pandemic Response
Won a Merit Award for Safety Communication from the 18th Philippine Quill Awards organized by the International Association of Business Communicators – Philippines
Learn more about our Advocate Center of Excellence
Learn more
Selamat Datang!
Go Fullscreen
95%
Literacy Rate
61%
Labor Force Participation Rate
16M
Labor Force
33M
Population
The Conduent team is pleased to welcome you to Malaysia, the home of more than 300 Conduent employees. Our quickly growing team supports a variety of global clients who rely on various Conduent solution offerings across many different industries.
Welcome to Conduent Malaysia!
The best digital experiences are built around people
Strategic Location
Follow-the-Sun
No natural disasters
US-based standards
Centrally located in South East Asia
Diversity
Fluent in English
Other Languages:
Indonesia, Thai, Cantonese, Mandarin, Tamil, Hindi, Japanese, Korean
Multi-racial
Government Support
Eligible for R&D grants
Allow employment of local and foreign knowledge workers
MSC status
Excellent Infrastructure
One of the lowest telecom costs in Asia
High quality planned urban developments
World class telecom, physical and IT infrastructure
Talent Pool
Diverse labor pool
English proficient workforce
Client-oriented culture
High level of commitment and loyalty
65 universities with ~200K graduates/ annually
Total of 1 facility in Kuala Lumpur
Total Square Footage: 21,500 square feet
Opened in 2003 in Kuala Lumpur
Our Malaysian Footprint
and growing
One city, 300 employees
Vibrant & diverse workforce
Proven experience in providing diverse services for a range of clients with different requirements
24x7 365
Monday through Sunday
Our Delivery Center
Join us for an interactive tour of the Malaysia facility.
Virtual Tour
Thank You
Contact us
Kuala Lumpur
As a business operations services industry leader, Conduent supports hundreds of businesses and governments who rely on our solutions to drive process efficiencies, realize cost savings and create long-term revenue growth. Our deep industry expertise and understanding of our clients’ operations creates a strong partnership through which we provide essential services to millions of people every day. Thank you for the opportunity to showcase our delivery center in Conduent Malaysia.
The Conduent Team
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Our Malaysia associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
300 FTEs
One E-com Center Two E-com Center
Home
Virtual Tour
Delivery Centers
services and solutions
KL, as it is most commonly known, is among the fastest growing metropolitan regions in Southeast Asia, in both population and economic development. It is the cultural, financial and economic center of Malaysia.
Metro Cebu
Area:
243 km2
(94 sq mi)
Population:
8.2M
Climate:
Tropical
Temperature:
Average is
28°C (82°F)
Cebu is a province of the Philippines located in the Central Visayas (Region VII) region..
Learn more
English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Vietnamese, Korean, Japanese, Mandarin, Bahasa, and Thai
Languages Supported
TALENT OVERVIEW
Meet Conduent Malaysia.
Key Strengths
Key Strengths:
© 2021 Conduent, Inc. All rights reserved.
Production Floor
Watch Video
Watch Video
Skyrise Alpha & Beta
Skyrise 2
Skypark One City
Building Facade Reception Training Room Employee Amenities
Kuala Lumpur
It is officially known as the National Capital Region (NCR), and is commonly known as Metro Manila..
Metro Manila
Learn more
Metropolitan Cebu, or simply Metro Cebu, is the main urban center of the province of Cebu with 13 cities and municipalities including its capital, Cebu City. Cebu City is the oldest city and the first capital city of the Philippines. Metro Cebu is a major cultural, religious, and ecotourism destination in the Philippines.
Metro Cebu
Area:
1,062.88 km2 (410.38 sq mi)
Population:
3,085,119
Climate:
Tropical savanna
Temperature:
Averages 18 to 37°C
(64 to 98°F)
Conduent Talent Overview
We use various sourcing channels to attract and engage the most talented workforce.
Talent Acquisition
Generation Z
Baby Boomer
Xennials
Generation X
Millenials
63%
20%
6%
10%
1%
Generation Representation
6%
32%
37%
9%
16%
Tenure
> 6 Months - 1 Year
< 6 Months
> 2 Years - 5 Years
> 1 Year - 2 Years
> 5 Years
Gender
Male
45%
Female
55%
Talent Development
Corporate Social Responsibility
We have a team of experts who can hire talent across these capabilities.
Customer Experience
Learning Services
HR Services
64%
of the hires we bring into Conduent are in the area of Customer Experience.
Population Health and Care Management
Enterprise Technology
Workers' Compensation
vs 25% target
Voluntary Attrition Rate
21%
vs 90% target
Average Work Experience
5 years
vs 40% target
Unique Participation Rate
74%
vs 12K target
Volunteer Hours
13K+
2019 People Achievements
Talent Management
We continue to empower talent with the culture of volunteerism to positively impact the community and show that together, we can live, achieve, and thrive.
Over 25,000 volunteer hours
delivered by Conduent Philippines Team Members in their commitment for women and children, environment, and education!
1000 trees planted
for reforestation and biodiversity
Over 400 students
taught valuable life skills and
self-development through Happiness Academy
Promoted women empowerment
at Marillac Hills
Celebrating Proud to Be Conduent
In collaboration with the Pertiwi Soup Kitchen, 24 volunteers distributed food and drinks to 300 beneficiaries within the Kuala Lumpur area on January 12, 2020. The treats are from employees' donations.
EXIT TOUR
Centrally located in South East Asia
Multiracial and diverse labor pool
Multi-lingual with high proficiency in English,
Bahasa Malaysia, Mandarin and dialects
Customer service oriented
World class telecom, physical and IT infrastructure
Education and Talent Pool
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
CLOSE
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and 5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Education and Talent Pool
BPS Operations Experience and Tech Infrastructure
Culture
THE and QS-ranked Philippine universities are located in Metro Cebu
Consistently producing topnotch graduates in the medical and engineering fields
Ranked 5th largest (population) English-speaking nation in the world
Vast talent pool producing ~100k college graduates annually
US-based school system (textbooks in English) with good quality of education
Education and Talent Pool
Cultural fit – melting pot of southern Philippines and oriental cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Low cost of labor as well as living costs (~20% less than Manila)
Primary BC/DR site for many outsourcing organizations
One of the best records of peace and order in the country
Strong local government support
Ranked 12th out of 100 in the Global Outsourcing Destinations (2019)
Not the PH typhoon belt and no volcanoes are present in the entire province
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and 5G capacities
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Key Strengths
Week 1
Week 2
Week 3
Week 4 - 5
Week 6 - 9
Sourcing & Screening
Recruitment Interview
Assessment for
all Languages
BGV Checks
Job Offer
People Engagement Lifecycle
Initial Training Phase
Recruiting Phases
Attraction
Recruitment
Onboarding
Development
Retention
People Engagement Lifecycle
Online and Mobile Learning
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
Human Resource and Learning Solutions
Helping human resources work smarter, resulting in a 40% increase in efficiency.
Learn more
Customer Experience Management Solutions
Reducing interaction times by 20% through training and automation
Learn more
Enterprise Technology Solutions
Helping high-tech companies build loyalty and enhance the customer experience
Learn more
Business Operations Solutions
Achieving 99% document-to-digital processing accuracy
Learn more
Let's create exceptional outcomes
Locations:
Manila (2006) and Cebu (2007)
Headcount :
320 (Manila); 1,423 (Cebu)
No of Clients:
20
HR and Learning Solutions
Technology-enabled solutions from recruit through retire that enhance workforce experiences and maximize business outcomes.
View on conduent.com
Locations:
Manila (2007)
Headcount :
350
No of Clients:
8
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
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Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Process Solutions
Locations:
Manila (2018) and Cebu (2014)
Headcount :
388 (Manila); 1,048 (Cebu)
No of Clients:
200+
CTPO
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Enterprise Technology Solutions
Locations:
Manila (2018) and Cebu (2014)
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Customer Contact Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
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Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Learn more on conduent.com
Customer Experience Management
Locations:
Manila
Headcount :
329
No of Clients:
22
HR Management
Transform the effectiveness and cost efficiency of HR processes to attract, retain and engage the best talent
View on conduent.com
Locations:
Manila
Headcount :
41
No of Clients:
6+ more global clients
on an as-needed basis
Drive modern learning strategies to improve organizational readiness, productivity and connectivity, while creating a culture of high-performance
View on conduent.com
Workforce Enablement
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Intelligent, digital HR processes across the employee journey that personalize experiences and improve outcomes
Learn more on conduent.com
Human Resource and Learning
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Voluntary resignation or departure of an employee in an organization due to personal or professional reason
Initiative of Conduent PH to retain top performing talents of the company
Participation of each employee to the major employee engagement activities of Conduent
Cumulative number of hours rendered by employees to community service or CSR programs of Conduent
EXIT
EXIT
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade Career Hub Training Room Employee Amenities
Building Facade
Career Hub
Training Room
Employee Amenities
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Two E-com Center
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EXIT TOUR
Training rebate
Cost competitiveness amongst cities in Asia – Mercer Cost of Living Survey 2020 World least expensive cities ranked 144/209
Ranked 3rd for Global Services Locations Index (A.T. Kearney Report, 2019)
Full Time:
Average Age:
97%
30 years
64%
35%
1%
Hiring Manager Interview
Week 10 - 15
Training
Go Live
Training
TOP
MALAYSIA
PHILIPPINES
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Home
QUICK LINKS
BACK TO TOP
HOME
DELIVERY CENTERS
VIRTUAL TOUR
TALENT OVERVIEW
SERVICES AND SOLUTIONS
BACK TO HOME
Recruitment Phase
Lockers
Nursing Room
Prayer Room
Pantry
Recreation Area
Competitive Benefits Package
Sourcing & Screening
Performance-based Bonus
Sourcing & Screening
Monthly Rewards & Recognition
Sourcing & Screening
Employee Engagement Program
Sourcing & Screening
Talent Development
Sourcing & Screening
Cross-training & Career Progression Opportunities
Sourcing & Screening
Additional medical benefits and group life insurance, fixed bonuses
Incentive for achieving goals and hitting targets
Recognize and celebrate success
Make work fun, sports events, etc.
Development through Conduent Learning Platform
Providing opportunities within the company
Separation
Locations:
Manila (2018) and Cebu (2014)
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Work-at-Home Solutions
Conduent’s scale, global reach, and digital capabilities deliver peace of mind and steadfast business continuity. During COVID-19, we have seamlessly moved tens of thousands of associates across 20 countries to a WAH model.
View on conduent.com
View on conduent.com
Meeting Room
Coaching Rooms
6%
62%
21%
1%
12%
Generation
Representation
Generation X
Baby Boomer
Millennials
Xennials
Generation Z
Week 1
Week 2
Week 3
Week 4 - 5
Week 6 - 9
Week 10 - 15
Go Live
Training
Job Offer
Pre- Employment Requirements
Assessment for all Languages
Hiring Management Interview
Recruitment Interview
Sourcing & Screening
Job Description Alignment
Initial Interview
Online Assessment
Account Specific Assessment
Final Behavioral Assessment
Voice Language Assessment
Background Check
(7 - 14 days)
Competitive market rates on salary
and benefits
Notice Period
(6 weeks)
Learn more
COVID-19 affected business around the globe.
Conduent Malaysia was no exception.
Malaysia Pandemic Response
CLOSE
Learn more on conduent.com
Response
Results
Challenge
Increased employee confidence in Conduent by supporting health and wellbeing
Strengthened busines continuity and risk management protocols
Minimized risk and exposure of virus spread and contraction in our facility
Stayed in compliance with all government regulations and site protocols
Mobilized 90% of the associates working from home within 24 hours
Results
Created check-in QR code, "MySejahtera" so employees could safely move about facilities
Tracked employee vaccination status
Implemented safety measures onsite: mandatory wearing of face masks, hand sanitizers at all entrances and production floors, physical distancing markers and alternate seatings, daily thermal screening and recording at entrance, "MySejahtera" QR code scanning for contact tracing, 3 times daily sanitation of common areas and workstations
Determined who could work from home and provided equipment for those associates. IT worked around the clock to setup and deployed equipment in batches.
Worked closely with government agency to obtain approval and clarity on regulations for Global Business Services company to operate onsite
Formed Covid Response team and held daily update meeting with key stakeholders
Mobilized a COVID response team and held daily update meetings
Lobbied government to implement work-from-home for the BPO sector
Determined who could work at home, and provisioned equipment for those associates
Response
Frequent changes in government lockdown regulations
Ensure safety of associates who are required to continue to work onsite
Requirement to move all associates to work-at-home model in short notice
Challenge
When COVID-19 struck, Team Malaysia quickly mobilized a response to continue operations while keeping employees safe.
Malaysia Pandemic Response
Learn more
Enabling companies to save 40% through streamlining operations.
Business Process Solutions
Learn more
Savings organizations 50% by moving traditional communications to digital.
Customer Experience Management Solutions
More than 80% of associates are fully vaccinated by September 2021
Population
33M
Labor Force
16M
Labor Force Participation Rate
61%
Literacy Rate
95%
Meet Conduent Malaysia.
Selamat
Datang!
The Conduent team is pleased to welcome you to Malaysia, the home of more than 300 Conduent employees. Our quickly growing team supports a variety of global clients who rely on various Conduent solution offerings across many different industries.
Welcome to Conduent Malaysia!
Strategic Location
Follow-the-Sun
No natural disasters
US-based standards
Centrally located in South East Asia
Diversity
Fluent in English
Other Languages:
Indonesia, Thai, Cantonese, Mandarin, Tamil, Hindi, Japanese, Korean
Multi-racial
Government Support
Eligible for R&D grants
Allow employment of local and foreign knowledge workers
MSC status
Excellent Infrastructure
One of the lowest telecom costs in Asia
High quality planned urban developments
World class telecom, physical and IT infrastructure
Talent Pool
Diverse labor pool
English proficient workforce
Client-oriented culture
High level of commitment and loyalty
65 universities with ~200K graduates/ annually
The best digital experiences are built around people
and growing
One city, 300 employees
Vibrant & diverse workforce
Proven experience in providing diverse services for a range of clients with different requirements
24x7 365
Monday through Sunday
Total Square Footage: 21,500 square feet
Total Square Footage: 501,948 square feet
Opened in 2003 in Kuala Lumpur
Our Malaysia Footprint
Kuala Lumpur
300 FTEs
EXIT
Biggest number of volunteers
broke the record in bringing the biggest number of volunteers for Brigada Eskwela, an annual program by Department of Education to help refurbish public schools for class opening
Promoted women empowerment
at Marillac Hills
Over 400 students
taught valuable life skills and
self-development through Happiness Academy
1000 trees planted
for reforestation and biodiversity
Over 25,000 volunteer hours
delivered by Conduent Philippines Team Members in their commitment for women and children, environment, and education!
We continue to empower talent with the culture of volunteerism to positively impact the community, our talents showed that together, we can live, achieve, and thrive.
Celebrating Proud to Be Conduent
In collaboration with the Pertiwi Soup Kitchen, 24 volunteers distributed food and drinks to 300 beneficiaries within the Kuala Lumpur area on January 12, 2020. The treats are from employees' donations.
Corporate Social Responsibility
Voluntary resignation or departure of an employee in an organization due to personal or professional reason
Initiative of Conduent PH to retain top performing talents of the company
Participation of each employee to the major employee engagement activities of Conduent
Cumulative number of hours rendered by employees to community service or CSR programs of Conduent
Talent Management
vs 25% target
Voluntary Attrition Rate
21%
Voluntary resignation or departure of an employee in an organization due to personal or professional reason
vs 90% target
Average Work Experience
5 years
Initiative of Conduent PH to retain top performing talents of the company
Competitive Benefits Package
Performance-based Bonus
Monthly Rewards & Recognition
Employee Engagement Program
Talent Development
Cross-training & Career Progression Opportunities
People Engagement Lifecycle
Initial Training Phase
Week 6 - 9
Week 10 - 15
Go Live
Training
Job Offer
Pre- Employment Requirements
Assessment for all Languages
Hiring Management Interview
Recruitment Interview
Sourcing & Screening
Week 1
Week 2
Week 3
Week 4 - 5
Recruiting Phases
Week 1
Sourcing & Screening
Week 2
Recruitment Interview
Week 3
Assessment for
all Languages
Week 4 - 5
BGV Checks
Week 6 - 9
Job Offer
People Engagement Lifecycle
Attraction
Recruitment
Onboarding
Development
Retention
Attraction
Recruitment
Onboarding
Online and Mobile Learning
Development
Retention
Separation
Talent Development
We have a team of experts who can hire talent across these capabilities.
64%
of the hires we bring into Conduent are in the area of Customer Experience.
64%
35%
1%
Customer Experience
Learning Services
Enterprise Technology
Talent Acquisition
6%
62%
21%
1%
12%
Generation
Representation
Generation X
Baby Boomer
Millennials
Xennials
Generation Z
6%
32%
37%
9%
16%
Tenure
> 6 Months - 1 Year
< 6 Months
> 2 Years - 5 Years
> 1 Year - 2 Years
> 5 Years
Gender
Male
45%
Female
55%
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
Demographics
Talent Development
Talent Acquisition
Talent Management
Social Responsibility
Demographics
Talent Acquisition
Talent Development
Talent Management
Social Responsibility
We use various sourcing channels to attract and engage the most talented workforce.
Conduent Talent Overview
Learn more
Helping human resources work smarter, resulting in a 40% increase in efficiency.
Human Resource and Learning Solutions
Learn more
Savings organizations 50% by moving traditional communications to digital.
Customer Experience Management Solutions
Learn more
Delivering $17B in savings from medical bill review for workers compensation claims.
Commercial Healthcare Solutions
Learn more
Enabling companies to save 40% through streamlining operations.
Business Operations Solutions
Learn more
COVID-19 effected business around the globe. Conduent Jamaica was no exception.
Malaysia Pandemic Response
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
Let's create exceptional outcomes
Locations:
Manila (2006) and Cebu (2007)
Headcount :
320 (Manila); 1,423 (Cebu)
No of Clients:
20
HR and Learning Solutions
Technology-enabled solutions from recruit through retire that enhance workforce experiences and maximize business outcomes.
View on conduent.com
Locations:
Manila (2007)
Headcount :
350
No of Clients:
8
The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.
View on conduent.com
Finance, Accounting
and Procurement
CLOSE
Automating and streamlining mission-critical operations
Learn more on conduent.com
Business Operations
Locations:
Manila (2018) and Cebu (2014)
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Customer Contact Services
Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automated platforms.
View on conduent.com
CLOSE
Learn more on conduent.com
Delivering human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle
Customer Experience Management
Locations:
Manila (2018) and Cebu (2014)
Headcount :
1,390 (Manila); 124 (Cebu)
No of Clients:
6
Work-at-Home Solutions
Conduent’s scale, global reach, and digital capabilities deliver peace of mind and steadfast business continuity. During COVID-19, we have seamlessly moved tens of thousands of associates across 20 countries to a WAH model.
View on conduent.com
Locations:
Manila (2018) and Cebu (2014)
Headcount :
388 (Manila); 1,048 (Cebu)
No of Clients:
200+
Medical Claims Management Solutions
Conduent’s leading medical bill review and medical management platform is used by insurers and claims administrators to lower costs and improve patient outcomes.
View on conduent.com
CLOSE
Learn more on conduent.com
Our healthcare solutions remove obstacles like inaccessible data and inefficient processes, so you can focus on improving lives through better, more affordable, and more accessible healthcare.
Healthcare Solutions
Locations:
Manila
Headcount :
329
No of Clients:
22
HR Management
Transform the effectiveness and cost efficiency of HR processes to attract, retain and engage the best talent
View on conduent.com
Locations:
Manila
Headcount :
41
No of Clients:
6+ more global clients
on an as-needed basis
Drive modern learning strategies to improve organizational readiness, productivity and connectivity, while creating a culture of high-performance
View on conduent.com
Workforce Enablement
CLOSE
Intelligent, digital HR processes across the employee journey that personalize experiences and improve outcomes
Learn more on conduent.com
Human Resource and Learning
CLOSE
Learn more on conduent.com
When COVID-19 struck, Team Jamaica quickly mobilized a response to continue operations while keeping employees safe.
Jamaica Pandemic Response
Mobilized a COVID response team and held daily update meetings
Lobbied government to implement work-from-home for the BPO sector
Determined who could work at home, and provisioned equipment for those associates
Implemented safety measures onsite: mandated masks, social distancing markers and protocols, checkered seating arrangements, wash/sanitization stations in all common areas, and cleaning solutions at employee workstations
Implemented temperature readings and health questions at every entry
Created daily “Passport” so employees could safely move about facilities
Implemented safety measures onsite: mandatory wearing of face masks, hand sanitizers at all entrances and production floors, physical distancing markers and alternate seatings, daily thermal screening and recording at entrance, "MySejahtera" QR code scanning for contact tracing, 3 times daily sanitation of common areas and workstations
Formed Covid Response team and held daily update meeting with key stakeholders
Worked closely with government agency to obtain approval and clarity on regulations for Global Business Services company to operate onsite
Determined who could work from home and provided equipment for those associates. IT worked around the clock to setup and deployed equipment in batches
Requirement to quickly move a large percentage of associates to a work-at-home model
Ensure safety of associates who are required to continue to work onsite
Frequent changes in government lockdown regulations
Requirement to quickly move a large percentage of associates to a work-at-home model
Requirement to ensure the safety of associates who would continue to report to brick and mortar sites
Government lacked clear directives and protections for BPO sector companies and workers
Response
Mobilized 90% of the associates working from home within 24 hours
Stayed in compliance with all government regulations and site protocols
Minimized risk and exposure of virus spread and contraction in our facility
Strengthened busines continuity and risk management protocols
Increased employee confidence in Conduent by supporting health and wellbeing
More than 80% of associates are fully vaccinated by September 2021
Results
Challenge
Skyrise Alpha & Beta
Skyrise 2
Skypark One City
Building Facade
Training Room
Reception
Employee Amenities
Building Facade Career Hub Meeting Room Employee Amenities
Play Video
Two E-com Center
Play Video
Building Facade Career Hub Training Room Employee Amenities
One E-Com Center
Two E-Com Center
Training Room
Employee Amenities
Production Floor
Cebu
Watch Video
Join us for an interactive tour of the Malaysia facility.
Virtual Tour
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EXIT TOUR
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Metro Cebu
Cebu is a province of the Philippines located in the Central Visayas (Region VII) region..
Learn more
KL, as it is most commonly known, is among the fastest growing metropolitan regions in Southeast Asia, in both population and economic development. It is the cultural, financial and economic center of Malaysia.
Kuala Lumpur
Area:
243 km2
(94 sq mi)
Population:
(94 sq mi)
8.2M
Climate:
Tropical
Temperature:
Average is
28°C (82°F)
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
Centrally located in South East Asia
Multiracial and diverse labor pool
Multi-lingual with high proficiency in English,
Bahasa Malaysia, Mandarin and dialects
Customer service oriented
World class telecom, physical and IT infrastructure
Cost competitiveness amongst cities in Asia – Mercer Cost of Living Survey 2020 World least expensive cities ranked 144/209
Ranked 3rd for Global Services Locations Index (A.T. Kearney Report, 2019)
Education and Talent Pool
Cultural fit – melting pot of eastern and western cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Providing business process services since 1995
“Call Center Capital of the World” – Leading voice support service center since 2014
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both 4G and 5G capacities
Low cost of labor as well as living costs
Stable wage inflation compared to other off-shore locations
Income Tax Holiday Incentives for PEZA registered companies
With government-reviewed BCP and Resilience Action Plans
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Learn more
It is officially known as the National Capital Region (NCR), and is commonly known as Metro Manila..
Metro Manila
Metropolitan Cebu, or simply Metro Cebu, is the main urban center of the province of Cebu with 13 cities and municipalities including its capital, Cebu City. Cebu City is the oldest city and the first capital city of the Philippines. Metro Cebu is a major cultural, religious, and ecotourism destination in the Philippines.
Metro Cebu
Area:
1,062.88 km2 (410.38 sq mi)
Population:
3,085,119
Climate:
Tropical savanna
Temperature:
Averages 18 to 37°C
(64 to 98°F)
Key Strengths
BPS Operations Experience and Tech Infrastructure
Culture
Education and Talent Pool
THE and QS-ranked Philippine universities are located
in Metro Cebu
Consistently producing topnotch graduates in the medical and engineering fields
Ranked 5th largest (population) English-speaking nation
in the world
Vast talent pool producing ~100k college graduates annually
US-based school system (textbooks in English) with good quality of education
Education and Talent Pool
Cultural fit – melting pot of southern Philippines and oriental cultures
Cultural affinity between Philippines and US
Service-driven and concern-oriented culture
Culture
Low cost of labor as well as living costs (~20% less than Manila)
Primary BC/DR site for many outsourcing organizations
One of the best records of peace and order in the country
Strong local government support
Ranked 12th out of 100 in the Global Outsourcing Destinations (2019)
Not the PH typhoon belt and no volcanoes are present in the
entire province
2nd largest offshore back-office and shared services/global in-house center hub in the world
Robust yet low cost tech infrastructure operating in both
4G and 5G capacities
BPS Operations Experience and Tech Infrastructure
Key Strengths:
CLOSE
Our Malaysia associates across the country are proud to be Conduent and stand ready to serve you and your clients.
Our Delivery Centers
© 2021 Conduent, Inc. All rights reserved.
Thank You
As a business operations services industry leader, Conduent supports hundreds of businesses and governments who rely on tour solutions to drive process efficiencies, realize cost savings and create long-term revenue growth. Our deep industry expertise and understanding of our clients’ operations creates a strong partnership through which we provide essential services to millions of people every day. Thank you for the opportunity to showcase our delivery centers in Conduent Malaysia.
The Conduent Team
Contact us
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