Asio Platform
Hover over the different layers to learn more about our platform!
Asio puts an end to
Silos of Chaos™ for MSPs
Platform-as-a-Service (PaaS)
Definition: A single, unified experience across all solutions and services for MSPs and their clients.
User Experience
Definition: ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues
Outcome: With ConnectWise Integrated services, hiring, training, and retention will be one less thing you have to worry about. Our fully-staffed teams and individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. Each tech is up to date on the latest industry trends and software solutions, so there won’t be an issue your clients bring up that our techs can’t fix.
Expert Services
Definition: ConnectWise Unified Monitoring and Managment provides MSPs with real-time, anywhere visibility across their client endpoint, network, cloud, and backup monitoring environments. This includes endpoint status, patching compliance, ticketing status, and cloud and network device status.
Outcome: Consolidate up to 80% of the clutter and false positives that MSPs receive from other monitoring tools. Intelligent Monitoring provides operational efficiency by automating complex business processes and transforming entire workflows and operations within an organization.
Unified Monitoring
& Management
Definition: ConnectWise Business Management offers a complete solution for MSPs to manage their business, support their customers, and enable faster company growth without increasing overheard costs.
Outcome: Enhanced AI automation and better business insights simplify the way MSPs work and dramatically reduces the time it takes to quote, onboard, support, and invoice customers.
Business Management
Definition: ConnectWise Cybersecurity Management portfolio, including proprietary threat research, intelligence, and detectors plus advanced monitoring and response capabilities, offers a multi-layered security approach delivered via a purpose-built, multi-tenant platform.
Outcome: ConnectWise helps MSPs launch and grow a profitable cybersecurity practice by simplifying the setup process, reducing costs, ensuring scalability, boosting sales and go-to-market support, and improving operational efficiency.
Cybersecurity & Data Protection
Definition: The orchestration layer enables the definition and execution of complex workflows or tasks involving multiple services and components.
Outcome: It ensures that tasks are executed in the correct order and that dependencies between tasks are properly managed
Orchestration
Definition: The core technology that enables the platform to understand, learn, reason, and make intelligent decisions based on data and algorithms, such as machine learning algorithms, natural language processing (NLP) capabilities, data analytics tools, and other AI techniques
Outcome: Through the centralized data layer, our AI has the ability to see across all solutions and predict what is going to happen and proactively suggest solutions or auto remediate
AI Engine
Definition: The foundational functionalities and capabilities that are commonly provided to support the development, deployment, and management of the platform. These services are shared across multiple applications within the platform and help streamline development efforts, improve efficiency, and enhance overall user experience
Outcome: A suite of services that are all weaved together that allow you to create a unique experience based on your job role at an MSP
Common Services
Definition: Data Lake that contains information from all the products and services used within and outside the Asio platform.
Outcome: No need to sync data back and forth and cause delays and is the key driver for hyperautomation and AI. Centralization of data allows us to put AI at the center of our platform --- creating insights and automation that span products in ways decoupled solutions never could.
Centralized Data Layer
Definition: Multi-tenant, multi-tier Platform-as-a-Service that is purpose-built for MSPs and allows us to deliver a modern user experience, centralize disparate datasets, build new products faster, and create automation that can span the entire ecosystem
Outcome: Has the horizontal and vertical scale that allows you to provide multiple access layers
Infrastructure
Definition: APIs facilitate the seamless integration of the software application with other systems, services, or third-party applications. They provide standardized interfaces, protocols, and tools for data exchange and interoperability.
Outcome: Extend the platform with the tools you know and love to use in your business through a common UI and centralized data.
APIs
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