Multi-tenant | Modern Cloud Architecture | Purpose-Built
Infrastructure
Auditing
Alerting
Policies
Authentication
Ticketing
Contacts
Sites
Company
Common Services
ConnectWise
Sidekick
Platform-as-a-Service (PaaS)
Expert Services
NOC | SOC | Help Desk
Solutions
Unifed Monitoring & Management
Business Management
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
BCDR
Vulnerability
Asio Platform
™
Backup
Monitoring
AI Engine
Workflow | Bots | Form Designer
Orchestration
Generative AI | Machine Learning | Natural Language Processing
Agent
Billing
ConnectWise
RPA
™
APIs
Extensibility
Open Ecosystem
Marketplace
Definition: ConnectWise Unified Monitoring and Managment provides MSPs with real-time, anywhere visibility across their client endpoint, network, cloud, and backup monitoring environments. This includes endpoint status, patching compliance, ticketing status, and cloud and network device status.
Outcome: Consolidate up to 80% of the clutter and false positives that MSPs receive from other monitoring tools. Intelligent Monitoring provides operational efficiency by automating complex business processes and transforming entire workflows and operations within an organization.
Unified Monitoring
& Management
Definition: Data Lake that contains information from all the products and services used within and outside the Asio platform.
Outcome: No need to sync data back and forth and cause delays and is the key driver for hyperautomation and AI. Centralization of data allows us to put AI at the center of our platform --- creating insights and automation that span products in ways decoupled solutions never could.
Centralized Data Layer
Definition: ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues
Outcome: With ConnectWise Integrated services, hiring, training, and retention will be one less thing you have to worry about. Our fully-staffed teams and individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. Each tech is up to date on the latest industry trends and software solutions, so there won’t be an issue your clients bring up that our techs can’t fix.
Expert Services
Definition: APIs facilitate the seamless integration of the software application with other systems, services, or third-party applications. They provide standardized interfaces, protocols, and tools for data exchange and interoperability.
Outcome: Extend the platform with the tools you know and love to use in your business through a common UI and centralized data.
APIs
Definition: A PaaS offering provides access to an array of related applications or tools intended to help businesses perform complex interrelated tasks.
Outcome: True PaaS allows third-party vendors to build extensibility more quickly and less expensively, increasing the ability to utilize third-party integrations in a single UI. It also allows third-party vendors to extend their data into a solution UI and build their own apps in the platform.
Platform-as-a-Service (PaaS)
Definition: The orchestration layer enables the definition and execution of complex workflows or tasks involving multiple services and components.
Outcome: It ensures that tasks are executed in the correct order and that dependencies between tasks are properly managed
Orchestration
Definition: The core technology that enables the platform to understand, learn, reason, and make intelligent decisions based on data and algorithms, such as machine learning algorithms, natural language processing (NLP) capabilities, data analytics tools, and other AI techniques
Outcome: Through the centralized data layer, our AI has the ability to see across all solutions and predict what is going to happen and proactively suggest solutions or auto remediate
AI Engine
Definition: Multi-tenant, multi-tier Platform-as-a-Service that is purpose-built for MSPs and allows us to deliver a modern user experience, centralize disparate datasets, build new products faster, and create automation that can span the entire ecosystem
Outcome: Has the horizontal and vertical scale that allows you to provide multiple access layers
Infrastructure
Definition: The foundational functionalities and capabilities that are commonly provided to support the development, deployment, and management of the platform. These services are shared across multiple applications within the platform and help streamline development efforts, improve efficiency, and enhance overall user experience
Outcome: A suite of services that are all weaved together that allow you to create a unique experience based on your job role at an MSP
Common Services
Centralized Data
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
Definition: A single, unified experience across all solutions and services for MSPs and their clients.
User Experience
Expert Services
NOC | SOC | Help Desk
Unifed Monitoring & Management
Business Management
Solutions
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Extensibility
Open Ecosystem
Marketplace
APIs
Platform-as-a-Service (PaaS)
Workflow | Bots | Form Designer
Orchestration
AI Engine
Generative AI | Machine Learning | Natural Language Processing
ConnectWise
Sidekick
™
ConnectWise
RPA
™
Common Services
Company
Agent
Sites
Contacts
Billing
Ticketing
Authentication
Policies
Alerting
Auditing
Centralized Data
Infrastructure
Multi-tenant | Modern Cloud Architecture | Purpose-Built
Unifed Monitoring & Management
Business Management
Solutions
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Unifed Monitoring & Management
Business Management
Solutions
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Definition: ConnectWise Business Management offers a complete solution for MSPs to manage their business, support their customers, and enable faster company growth without increasing overheard costs.
Outcome: Enhanced AI automation and better business insights simplify the way MSPs work and dramatically reduces the time it takes to quote, onboard, support, and invoice customers.
Business Management
Unifed Monitoring & Management
Business Management
Solutions
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Unifed Monitoring & Management
Business Management
Solutions
RMM
Cloud
Network
Remote Control
Cybersecurity & Data Protection
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Definition: ConnectWise Cybersecurity Management portfolio, including proprietary threat research, intelligence, and detectors plus advanced monitoring and response capabilities, offers a multi-layered security approach delivered via a purpose-built, multi-tenant platform.
Outcome: ConnectWise helps MSPs launch and grow a profitable cybersecurity practice by simplifying the setup process, reducing costs, ensuring scalability, boosting sales and go-to-market support, and improving operational efficiency.
Cybersecurity & Data Protection
Asio Platform
Infrastructure
Multi-tenant | Modern Cloud Architecture | Purpose-Built
Infrastructure
Multi-tenant | Modern Cloud Architecture | Purpose-Built
Definition: Multi-tenant, multi-tier Platform-as-a-Service that is purpose-built for MSPs and allows us to deliver a modern user experience, centralize disparate datasets, build new products faster, and create automation that can span the entire ecosystem
Outcome: Has the horizontal and vertical scale that allows you to provide multiple access layers
Infrastructure
Centralized Data Layer
Centralized Data Layer
Definition: Data Lake that contains information from all the products and services used within and outside the Asio platform.
Outcome: No need to sync data back and forth and cause delays and is the key driver for hyperautomation and AI. Centralization of data allows us to put AI at the center of our platform --- creating insights and automation that span products in ways decoupled solutions never could.
Centralized Data Layer
Common Services
ConnectWise
Sidekick
™
ConnectWise
RPA
™
Agent
Sites
Company
Ticketing
Authentication
Policies
Alerting
Auditing
Contacts
Billing
Common Services
ConnectWise
Sidekick
™
ConnectWise
RPA
™
Agent
Sites
Company
Ticketing
Authentication
Policies
Alerting
Auditing
Contacts
Billing
Definition: The foundational functionalities and capabilities that are commonly provided to support the development, deployment, and management of the platform. These services are shared across multiple applications within the platform and help streamline development efforts, improve efficiency, and enhance overall user experience
Outcome: A suite of services that are all weaved together that allow you to create a unique experience based on your job role at an MSP
Common Services
AI Engine
Generative AI | Machine Learning | Natural Language Processing
AI Engine
Generative AI | Machine Learning | Natural Language Processing
Definition: The core technology that enables the platform to understand, learn, reason, and make intelligent decisions based on data and algorithms, such as machine learning algorithms, natural language processing (NLP) capabilities, data analytics tools, and other AI techniques
Outcome: Through the centralized data layer, our AI has the ability to see across all solutions and predict what is going to happen and proactively suggest solutions or auto remediate
AI Engine
Extensibility
Open Ecosystem
Marketplace
APIs
Extensibility
Open Ecosystem
Marketplace
APIs
Definition: APIs facilitate the seamless integration of the software application with other systems, services, or third-party applications. They provide standardized interfaces, protocols, and tools for data exchange and interoperability.
Outcome: Extend the platform with the tools you know and love to use in your business through a common UI and centralized data.
APIs
Workflow | Bots | Form Designer
Orchestration
Workflow | Bots | Form Designer
Orchestration
Definition: The orchestration layer enables the definition and execution of complex workflows or tasks involving multiple services and components.
Outcome: It ensures that tasks are executed in the correct order and that dependencies between tasks are properly managed
Orchestration
Platform-as-a-Service (PaaS)
Platform-as-a-Service (PaaS)
Definition: A PaaS offering provides access to an array of related applications or tools intended to help businesses perform complex interrelated tasks.
Outcome: True PaaS allows third-party vendors to build extensibility more quickly and less expensively, increasing the ability to utilize third-party integrations in a single UI. It also allows third-party vendors to extend their data into a solution UI and build their own apps in the platform.
Platform-as-a-Service (PaaS)
Unifed Monitoring &
Management
Business
Management
Solutions
Cybersecurity & Data Protection
RMM
Cloud
Network
Remote Control
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Unifed Monitoring &
Management
Business
Management
Solutions
Cybersecurity & Data Protection
RMM
Cloud
Network
Remote Control
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Definition: Unified solutions on a platform provide a comprehensive approach to solving a business problem or addressing a specific need
Outcome: As these solutions start to blend within the platform based on the job role of your teams, you will reduce the effort needed for training and onboarding
Solutions
Expert Services
NOC | SOC | Help Desk
Expert Services
NOC | SOC | Help Desk
Definition: ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues
Outcome: With ConnectWise Integrated services, hiring, training, and retention will be one less thing you have to worry about. Our fully-staffed teams and individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. Each tech is up to date on the latest industry trends and software solutions, so there won’t be an issue your clients bring up that our techs can’t fix.
Expert Services
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
Definition: A single, unified experience across all solutions and services for MSPs and their clients.
User Experience
Asio Platform
Infrastructure
Multi-tenant | Modern Cloud Architecture | Purpose-Built
Infrastructure
Multi-tenant | Modern Cloud Architecture | Purpose-Built
Definition: Multi-tenant, multi-tier Platform-as-a-Service that is purpose-built for MSPs and allows us to deliver a modern user experience, centralize disparate datasets, build new products faster, and create automation that can span the entire ecosystem
Outcome: Has the horizontal and vertical scale that allows you to provide multiple access layers
Infrastructure
Centralized Data Layer
Centralized Data Layer
Definition: Data Lake that contains information from all the products and services used within and outside the Asio platform.
Outcome: No need to sync data back and forth and cause delays and is the key driver for hyperautomation and AI. Centralization of data allows us to put AI at the center of our platform --- creating insights and automation that span products in ways decoupled solutions never could.
Centralized Data Layer
Common Services
ConnectWise
Sidekick
™
ConnectWise
RPA
™
Agent
Sites
Company
Ticketing
Authentication
Policies
Alerting
Auditing
Contacts
Billing
Common Services
ConnectWise
Sidekick
™
ConnectWise
RPA
™
Agent
Sites
Company
Ticketing
Authentication
Policies
Alerting
Auditing
Contacts
Billing
Definition: The foundational functionalities and capabilities that are commonly provided to support the development, deployment, and management of the platform. These services are shared across multiple applications within the platform and help streamline development efforts, improve efficiency, and enhance overall user experience
Outcome: A suite of services that are all weaved together that allow you to create a unique experience based on your job role at an MSP
Common Services
AI Engine
Generative AI | Machine Learning | Natural Language Processing
AI Engine
Generative AI | Machine Learning | Natural Language Processing
Definition: The core technology that enables the platform to understand, learn, reason, and make intelligent decisions based on data and algorithms, such as machine learning algorithms, natural language processing (NLP) capabilities, data analytics tools, and other AI techniques
Outcome: Through the centralized data layer, our AI has the ability to see across all solutions and predict what is going to happen and proactively suggest solutions or auto remediate
AI Engine
Extensibility
Open Ecosystem
Marketplace
APIs
Extensibility
Open Ecosystem
Marketplace
APIs
Definition: APIs facilitate the seamless integration of the software application with other systems, services, or third-party applications. They provide standardized interfaces, protocols, and tools for data exchange and interoperability.
Outcome: Extend the platform with the tools you know and love to use in your business through a common UI and centralized data.
APIs
Workflow | Bots | Form Designer
Orchestration
Workflow | Bots | Form Designer
Orchestration
Definition: The orchestration layer enables the definition and execution of complex workflows or tasks involving multiple services and components.
Outcome: It ensures that tasks are executed in the correct order and that dependencies between tasks are properly managed
Orchestration
Platform-as-a-Service (PaaS)
Platform-as-a-Service (PaaS)
Definition: A PaaS offering provides access to an array of related applications or tools intended to help businesses perform complex interrelated tasks.
Outcome: True PaaS allows third-party vendors to build extensibility more quickly and less expensively, increasing the ability to utilize third-party integrations in a single UI. It also allows third-party vendors to extend their data into a solution UI and build their own apps in the platform.
Platform-as-a-Service (PaaS)
Unifed Monitoring &
Management
Business
Management
Solutions
Cybersecurity & Data Protection
RMM
Cloud
Network
Remote Control
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Unifed Monitoring &
Management
Business
Management
Solutions
Cybersecurity & Data Protection
RMM
Cloud
Network
Remote Control
PSA
CPQ
Documentation
BI
Payments
MDR
SIEM
Backup
Monitoring
BCDR
Vulnerability
Definition: Unified solutions on a platform provide a comprehensive approach to solving a business problem or addressing a specific need
Outcome: As these solutions start to blend within the platform based on the job role of your teams, you will reduce the effort needed for training and onboarding
Solutions
Expert Services
NOC | SOC | Help Desk
Expert Services
NOC | SOC | Help Desk
Definition: ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues
Outcome: With ConnectWise Integrated services, hiring, training, and retention will be one less thing you have to worry about. Our fully-staffed teams and individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. Each tech is up to date on the latest industry trends and software solutions, so there won’t be an issue your clients bring up that our techs can’t fix.
Expert Services
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
User Experience
Mobile Devices
End-User Portal
Chat Bots
Home
Definition: A single, unified experience across all solutions and services for MSPs and their clients.
User Experience
Hover over the different layers to learn more about our platform!
Extensibility
Open Ecosystem
Marketplace
APIs