Hiring a SOC vs. Building an In-House Team: Which is Right for Your MSP?
Cybersecurity is a team sport, and unfortunately, the opponents are only getting stronger. So, what does your team need to cover to deliver top-notch cybersecurity?
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Cybersecurity Jobs
Who do you need on the team?
Cybersecurity Technician
Position:
Entry-Level
Responsibilites
Checking dashboards for actionable items Ensuring ticket integrations are functioning Verifying alert count mataches ticket count Verifying the accuracy of the security playbook Updating the playbook as needed
Cybersecurity Engineer
Position:
Mid-Level
Responsibilites
Checking dashboards for actionable items Ensuring ticket integrations are functioning Verifying alert count mataches ticket count Verifying the accuracy of the security playbook Updating the playbook as needed
Cybersecurity Analyst
Position:
High-Level
Responsibilites
Serving as an escalation point for cybersecurity techs
Validating that SLA/SLOs are being met
Spot-reviewing tickets to ensure techs are following the playbook
Threat hunting
Checking the SIEM integrations to ensure the sources are still logging correctly
SOC Manager
Position:
Senior-Level
Responsibilites
Delivering security services Trailing the teams Meeting all SLA/SLOs
Ensuring onboarding and training processes are created and followed
Ensuring the cybersecurity playbook is created and followed
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Cybersecurity Responsibilities for MSPs
No matter the job titles in your team, each responsibility must be met to build a meaningful cybersecurity posture.
Tech Stack Management
Big Picture Management
• Configure & integrate tools • Manage & troubleshoot tools
• Report generation • SIEM log management
• Playbook creation & updates • Resource management • BCDR management • Operations coordination
• Policy management • Roadmap planning • Compliance & governance • Vendor management
Incident Management
Service Delivery & Sales
• Coordinating plan execution
• Threat containment and remediation
• Manage client service & relationships • Meet SLAs & SLOs
• Show services value • Cross- and up-sell
Threat Investigation
Active Monitoring & Risk Management
• Post-attack research • Findings and remediation reporting
• Share info with authorities
• Monitor systems & dashboards • Determine threat severity • Event escalation
• Proactive threat hunting • Spot-checking tickets
System Testing
• Test for network vulnerabilities • Test cybersecurity architecture
• Test backup and disaster recovery
Download the Team Roster infographic to learn more >>
What to do next
Build a best-in-class cybersecurity business
This eBook will give MSPs the foundational knowledge and a holistic approach to building resilient cybersecurity offerings that will set up you and your clients for success.
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Reduce cost and improve protection with SOC services
A managed SOC enhances security, cuts costs, and eliminates extra personnel. Explore how ConnectWise SOC Services™ can be the cybersecurity team you’ve been looking for.
Explore the possibility >>
Bundle cybersecurity with BCDR
Explore how business continuity and disaster recovery (BCDR) and cybersecurity solutions from ConnectWise work together to provide the best protection and recovery options for your business and clients.
Watch the webinar >>
Give your team the right tools for the job
Equally as important as building effective teams is making sure they have the tools they need to test and address cyber vulnerabilities. Request a live demo of our cybersecurity solutions.
Register for a demo >>
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