Survey: 10 Questions to Assess Your Payment Experience

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How did you score?

Mostly As and Bs

Fully Modernized

Your payment experience is efficient and timely. As you continue to evolve the payment experience to meet the needs of consumers and your internal team, identify opportunities to leverage modern technologies and knowledgeable partners who can extend expertise to drive revenue.

Mostly Cs and Ds

Needs Improvement

Your payment experience is average and needs improvement to meet the demands of today’s consumer and employees who require modern, efficient, and dynamic technology designed to improve engagement.

Mostly As and Bs

Needs Immediate Attention

Your payment experience isn’t active, convenient, or designed to establish a foundation of a modern experience. Partnering with an expert ally to help build relevant payment engagement from acceptance to processing and reconciliation will help to build a sustainable, integrated system that will immediately impact your revenue.

Find out how inefficiency in your payment experience impacts more than just wasted hours, it impacts every area of your business (and your customer experience).

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10 Questions to Assess Your Outdated Payment Experience

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Take the survey below to complete your self assessment and identify opportunities to deliver a customer-first payment experience.

Making payments today takes too much time.

Customers spend too much time waiting in lines to make a payment, sending checks in the mail, looking for emailed invoices, setting up accounts in multiple systems, and calling different numbers to make a payment over the phone.

For businesses, staff is often overwhelmed with manual reconciliation, bill collection follow up, answering emails and calls from frustrated customers, and fixing errors due to manual input of data.

How would you score your payment experience? Fully modernized, needs improvement, or needs immediate attention?