CORE FOR GOVERNMENT
Pay their way.
A Constituent Billing and Payment Experience Checklist
THE PROBLEM
THE PROBLEM
The billing and payment experience for constituents is often outdated.
Mail-in payments and limited payment options don’t compare to the fast-paced, multi-option checkout for every other purchase or bill payment. It’s time to update the constituent billing and payment experience.
Use the checklist below to assess and score how your billing and checkout experience compares to a best-in-class payment experience.
Constituent Billing and Payment Experience Checklist
1
All major credit card options are available to your constituents when they are ready to make a payment.
ITEM 1
2
3
4
5
6
Digital decals for each credit card brand are placed on every “How to Pay” page on your website
ITEM 2
Payment options are clearly stated and linked in every billing email sent to constituents
ITEM 3
Payment options are clearly stated and available to use in every billing text sent to constituents
ITEM 4
Payment options are clearly stated and labeled in every mailed billing statement to constituents
ITEM 5
Payment options are clearly visible with decals or other signs at any physical locations where constituents can make government payments in person
ITEM 6
3-4
Your constituent billing experience is improving, but it still needs work.
0-2
Your constituent billing experience isn’t seamless and likely adds friction to the checkout experience.
BEGINNER
5-6
Your constituent payment experience is convenient, clearly labeled, constituent focused, and seamless.
Improve your constituent payment experience by accepting American Express and all card brands.
Clearly label credit cards, including American Express, as a payment option with printed signs for your office
Clearly label credit cards, including American Express, as a payment option with digital decals on your website
Download or order free digital assets, printed signs, and supplies.
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TALLY UP YOUR NUMBERS
How did you score?
Needs Improvement
Superior
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