Improving the Bedside Dispense Payment Experience
How CORE Enabled a Meds-to-Beds Program, Transforming the Dispense Experience for Patients and Pharmacy Staff
EXECUTIVE SUMMARY
CHALLENGE: Fragmented bedside dispense to payment workflows often resulted in negative impact on patient and pharmacy staff experience.
Multi-hospital and clinic system, with retail/ambulatory pharmacies, struggled to deliver a streamlined pharmacy experience to patients nearing discharge that wanted to have their post-discharge prescriptions in-hand when they left. The non-for-profit academic medical health system required a single, consumer and pharmacy user-friendly bedside payment and dispensing solution fully integrated with their pharmacy dispensing system and CORE’s DISPENSEplus.
OVERVIEW
Non-for-profit academic medical health system
Founded nearly 100 years ago
System includes hospitals, outpatient clinics, and physician practices
More than 850 attending physicians and more than 2,400 nurses
USE CASE: Bedside dispense program
ABOUT & USE CASE
WHY CORE
CORE: A Consolidated Payment and Dispensing Platform
PATIENT-FOCUSED, DIGITAL EXPERIENCE
o Bedside dispense to payment pharmacy in a single platform
o Mobile experience mirrors desktop experience for a seamless transition
o Supporting enterprise-wide patient-care payment programs
o Audit-ready, transparent dispense to payment processing accountability controls
o Leading industry standard mobile technology
SINGLE PRODUCTIVITY SYSTEM
o Uniform and consolidated software experience for the pharmacy team
o Consumer data and information to answer prescription questions and accept payments—all in one
PROCESS AUTOMATION
o Rapid deployment and implementation
o Secure, industry-standard for payment processing
ALIGNMENT ON KEY DRIVERS AND ORGANIZATIONAL OBJECTIVES
o Comprehensively integrated platform, supporting today’s expansive healthcare systems
o Designed to optimize real-time gains focused on dispense-to-payment workflows
o Ensures chain of custody requirements, without sacrificing workflow gains
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To keep up with the digital transformation rapidly accelerating in the healthcare industry, this large medical health system is committed to patient-first initiatives that save the staff time, improve the patient experience, and deliver care faster. When the current meds to beds program fell short, often requiring staff to dis-engage from the patient/family to take patient payments back to the main pharmacy floor to complete transactions, the team realized it was time to find a new solution to optimize their planned expansion of their meds to beds program to ensure that it was able to meet key program charter goals including:
• Enhanced revenue
• Improvements in dispense to payment productivity and throughput,
• Become the first choice for discharge/post-discharge prescriptions, and
• Exceptional consumer experience.
With CORE, they found a single productivity system for the pharmacy team. Now, the staff doesn’t have to go back-and-forth between multiple systems as they dispense and accept payments from the patient bedside. CORE hosts critical information for patient conversations, answering questions such as, “What prescriptions are still in process? Does the physician need to confirm anything? Are other prescriptions available at another pharmacy?” Payment options have also expanded, satisfying patient demands for more options. And each payment is securely processed through CORE’s Level I, PCI compliant Data Center. With CORE, the organization has a single, closed loop Dispense to Payment platform focused on delivering complete integration between the pharmacy dispensing system and CORE’s DISPENSEplus payment solution across the pharmacy ambulatory pharmacy enterprise.
HOW CORE HELPED: A single dispense to payment program for the organization focused on optimizing revenue, productivity, and patient experience.