Results

After the county started advertising online payments, they saw results immediately—doubling the number of online payments since 2014. For many constituents, they have multiple tax bills due at the same time. The county adjusted the backend process so those constituents had a seamless, smooth experience online.

And now, during tax season, the county doesn’t need the additional resource to help process all of the manual payments. With CORE, more constituents are paying online, experiencing a user-friendly and seamless experience, and saving everyone time. Overall, CORE has made the Grand County team’s job faster, easier, and more efficient. It’s provided constituents and the county with the modern convenience of online, digital payments.

(Hover to see how CORE helped Beaver County)

Improved operational efficiency

The county started advertising information about online payments on tax bill mailers and the county website—providing more information about the modern convenience of online, digital payments.

Online payments are way more efficient for my office[....]because CORE is integrated with our tax accounting software, we can download a whole batch of payments directly into our system

Modern, convenient experiences for constituents

As constituents learned about the opportunity to pay their once-a-year tax bill online, many started to sign up for that convenient option, saving both constituents and the county time and resources. With CORE, more constituents are paying online, experiencing a user-friendly and seamless experience, end-to-end.

"There are definitely advantages to having a lot of the payments in the CORE system that we can download. I use them to complete data analysis—it’s very easy to make customizable reports. In CORE, all the information and data is available, so you can pull it the way you want to."

Enhanced financial data integration

Before the county was fully utilizing CORE, it was difficult to pull reports and analyze any available financial data. But now with CORE, all of the data is available in real time

"There are definitely advantages to having a lot of the payments in the CORE system that we can download. I use them to complete data analysis--it's very easy to make customizable reports. In CORE, all the information and data is available, so you can pull it the way you want to."

Online payments are way more efficient for my office.We save a lot of time and effort not having to open an envelope and scan the check, enter all the information manually and then deposit the check. And, because CORE is integrated with our tax accounting software, we can download a whole batch of payments directly into our system

CHRIS KAUFFMAN Treasurer, Grand County - Utah

The overall effect with CORE in our office was really making [our jobs], especially tax season, a lot more doable and less stressful. CORE has given us more time— and that’s the biggest impact overall.

CHRIS KAUFFMAN Treasurer, Grand County - Utah

With CORE, the Treasurer’s job of balancing and reconciling has become so much easier. They can balance their records daily. And if any fraud or suspicious activity appears in the reports, the system flags it—alerting the team to any problems.

Looking forward, Beaver County plans to implement more billpay options and ticket processing, all through the CORE platform. The county fair, local campsite rentals, and other recreational sites—that accept payments for boat rentals, kayaks, paddleboards, and other equipment—are all prime opportunities for online payments.

Solution

Once Chris Kauffman was elected Grand County Treasurer, he saw an opportunity to utilize what was already implemented and integrated into the county’s system—CORE. His first order of business was to increase constituent awareness of digital payment solutions.

The county started advertising information about online payments on tax bill mailers. They added to the county website — providing more information about online payments and making the payment solutions easier to find. As constituents learned about the opportunity to pay their once-a-year tax bill online, many started to sign up for that onvenient option, saving both constituents and the county time and resources. Before the county was fully utilizing CORE, it was difficult to pull reports and analyze any available financial data. But now with CORE, all of the data is available in real time.

Online payments were already available, but citizen awareness of the option was moderately low.The county had implemented CORE for making online payments easy and convenient for constituents, but because of low adoption, Grand County was spending a lot of time and effort processing manual payments

unadvertised and underutilized

Delayed tax returns

Time consuming process

unadvertised and underutilized

One of the biggest struggles was collecting annual property taxes—the final amount typically unknown until 60 days before the due date. Payments range from one lump sum to staggered monthly payments.

Delayed tax returns

TIME CONSUMING PROCESS

unadvertised and underutilized

Delayed tax returns

During tax season, Grand County often had to bring in a third employee to assist in all of the extra work—processing payments, depositing checks, and pulling reports. The physical payments imposed a large time constraint for the county.

Time consuming process

Challenge

In 2015, when Chris Kauffman was elected Treasurer in Grand County, Utah, online payments were already available, but citizen awareness of the option was moderately low. The county had implemented CORE for making online payments easy and convenient for constituents, but because of low adoption, Grand County was spending a lot of time and effort processing manual payments—opening envelopes, scanning checks, manually entering in all of the information, and then depositing checks at the bank. For the Grand County team, they faced a few more challenges than manually entering payments and depositing checks. One of the biggest struggles was collecting annual property taxes—the final amount typically unknown until 60 days before the due date. Payments range from one lump sum to staggered monthly payments. During tax season, Grand County often had to bring in a third employee to assist in all of the extra work—processing payments, depositing checks, and pulling reports. The physical payments imposed a large time constraint for the county.

“It’s so easy to balance and reconcile payments with CORE. And if there are any problems, I’m notified right away. That’s a huge plus for me—security and risk management.”

LEEANN DALTON Treasurer, Beaver County - Utah

Online payments are way more efficient for my office. We save a lot of time and effort not having to open an envelope and scan the check, enter all the information manually and then deposit the check. And, because CORE is integrated with our tax accounting software, we can download a whole batch of payments directly into our system.

CHRIS KAUFFMAN Treasurer, Grand County - Utah

EXECUTIVE SUMMARY

Most citizens in Grand County, Utah were paying property taxes with a check in the mail. Digital payment solutions were available, but heavily unadvertised and underutilized. During tax season, an extra employee was required to help manage the manual processes of sending bills, opening mail, scanning checks, entering information, and depositing checks on tight deadlines.

Payments made online in 2020 alone

$3 Million

200 to over 2000 growth seen in online payments, alone

900% Increase

Driving Digital Efficiency

AGENCY NAME Grand County

AGENCY TYPE County

LOCATION Utah

DEPARTMENT Treasurer

SOLUTIONS eBilling, Reconciliation Reports, Card Payments

modern experiences

operational efficiency

Providing the modern convenience of online payments

financial data integration

real-time capture and access to critical data for granular analyses

saving time and resources with seamless experiences, end-to-end

Modern payment options for residents

Convenient real-time reporting

Customizable fee pages

After implementing CORE, the county improved the operational efficiency of tax season, converted more constituents to paying online, and grew from just 200 online payments in 2014 to over 2,000 in 2020, totaling over $3 million in just one year.

With CORE’s customizable platform, each department was able to stand up a unique page, specific to their fees and payment options. Since 2012, Beaver County has seen a steady increase in online bill payments, saved time with real-time reconciliation reports, and modernized their offerings to residents.

https://www.istockphoto.com/photo/business-people-meeting-planning-strategy-analysis-gm1214774711-353570462?phrase=accounting%20office

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Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE