Infographic: How To Improve Payment Processes

Customers want to make payments with their phones:

Customers want contactless payments: Contactless payments are up to 10x faster than other traditional in-person payment options.

Contactless payments

Customers want contactless payments:

Avoid payment Delays

Payments with phones

Contactless payments

Payments with phones

Contactless payment

payments

Contactless

options

Convenient

with phones

Payments

customers

Government

Contactless payment

Avoid payment Delays

Payments with phones

Get paid faster

Offer convenient payment options for your customers and get paid faster.

of consumers say contactless payments are safer and cleaner.

79%

of government customers report of consumers say contactless payments are safer and cleaner.

79%

of consumers say they prefer to interact with businesses by texting.

90%

of consumers want to use their phones or another online platform to make payments.

83%

Contactless payments are up to 10x faster than other traditional in-person payment options.

of customers don’t pay their bills on time.

45%

of government customers report that bill delivery directly impacts how fast they make a payment.

35%

26%

of government customers would pay their bills faster if they received a digital invoice.

Avoid payment Delays

With more convenient payment options, like contactless payments and pay-by-text, customers make payments faster.

Serve More Customers

Offer payment options your customers want to use that scale with your business.

INSTANT DELIVERY

ANYTIME ANYWHERE

Avoid wait times

Government

customers

Payments

with phones

Convenient

options

Contactless

payments

Avoid wait times

Anytime anywhere

INSTANT DELIVERY

Avoid wait times

INSTANT DELIVERY

Anytime anywhere

Customers don’t want to wait on hold before making a payment over the phone:

of consumers report that long hold times are a top frustration for phone calls

49%

Contactless payments

Customers want contactless payments: Contactless payments are up to 10x faster than other traditional in-person payment options.

of government customers report of consumers say contactless payments are safer and cleaner.

79%

Customers are tired of sending payments through the mail:

of consumers want to send checks through the mail to make a payment.

Only 5%

Instead, customers want to make payments via text:

of consumers who traditionally make late payments report that they would be more likely to make payments on time if they could make payments via text.

69%

By offering pay-by-text, payment requests are easy to scale, helping you serve more customers.

PROCESSEs DESIGNED FOR IMPROVED PAYMENT EXPERIENCES

• Secure, PCI-compliant platform • Connected experiences through revenue automation • Visibility into every step of revenue and payment activities

Let’s fix what’s broken

More than 50%

of customers say that agencies are not keeping up with bill pay innovations.

Today’s bill pay experience is often too slow, doesn’t scale, and creates extra work for your team

It’s time to bring your billing experience into the modern world. And with a better billing process, you can expect to:

• Get paid faster

Q: What is a better billing process? A: A better billing process is:

• Fast - bills are delivered in near real time

• Convenient - bills can be paid with payment options customers want to use

• Digital - bills are available online on any device

• Serve more customers

• Reduce extra work for your team

Get paid faster

Offer convenient payment options for your customers and get paid faster.

of government customers report that bill delivery directly impacts how fast they make a payment.

35%

26%

of government customers would pay their bills faster if they received a digital invoice.

of consumers who traditionally make late payments report that they would be more likely to make payments on time if they could make payments via text.

Content Sponsored by

• Support anytime, anywhere payments • Reduce friction and delight consumers • Control receivables and maximize collections • Gain actionable insight into experiences and processes

Sean Blane

Title

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1. https://www.usbank.com/dam/financialiq/documents/govt-report-2020-usb-5-28.pdf 2. https://www.usbank.com/dam/financialiq/documents/govt-report-2020-usb-5-28.pdf 3. https://www.usbank.com/dam/financialiq/documents/govt-report-2020-usb-5-28.pdf 4. https://mastercardcontentexchange.com/newsroom/press-releases/2020/april/mastercard-study-shows-consumers-globally-make-the-move-to-contactless-payments-for-everyday-purchases-seeking-touch-free-payment-experiences/ 5. https://www.mastercardservices.com/en/recovery-insights/chronicles-new-normal-contactless-staying-power 6.https://assets.ctfassets.net/2fcg2lkzxw1t/5l4ljDXMvSKkqiU64ako OW/cab0836a76d89bb4a654a4dbd16d4e6/Twilio__Messaging_ Consumer_Survey_Report_FINAL.pdf 7. https://ntctexas.com/new-study-reveals-83-of-consumers-want-to-pay-bills-online 8. https://blog.hubspot.com/service/collecting-payment-from-clients 9. https://www.interactions.com/blog/customer-care/3-rules-of-call-deflection/ 10. https://ntctexas.com/new-study-reveals-83-of-consumers-want-to-pay-bills-online 11. https://www.businesswire.com/news/home/20181129005267/en/ Six-Out-of-10-Americans-are-Anxious-About-Bills-and-Nearly-Half-are-Late-on-Paying-Them-Study-Shows 12. https://blog.hubspot.com/service/collecting-payment-from-clients 13. https://nanonets.com/blog/manual-data-entry/ 14. https://www.simplus.com/costs-manual-reconciliation/

Resources

List of Resources

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

TRANSFORM YOUR PAYMENT EXPERIENCE

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE