Results

(Click to see how CORE helped Juab County)

More on-time payments

More time spent with citizens that need help

With more people making payments online, Melanie’s team can spend more time with citizens that walk into the office with questions or problems. “CORE allows my team to be able to help customers that are here in person with what they need right now,” said Melanie. “We try to wait on the person that’s here in person first. With online payments, we can get to processing those when we have a free minute and we can spend time on the citizens that need 1:1 attention that walk in our door.”

A faster, easier way to process payments

Without the added task of accepting in-person payments or processing the majority of payments with mailed checks, Melanie’s team is saving time with CORE. “CORE is such a time saver for me and other office staff members. Not only do we not have to walk up to the counter to accept payments as often, but we can login to CORE and process payments as time permits,” said Melanie. “We can get to the processing when we have time in our day.”

The CORE team is so great to work with that I hesitate to even look at other companies that offer the same service. CORE is advancing options all of the time to make a good thing even better. CORE works so well for us that I anticipate being partners for as long as I'm here.

MELANIE COWAN

Solution

When the previous Juab County treasurer found CORE at a conference, she set up a discovery call and found that CORE offered exactly what the county needed. “The recorder's office expanded into offering more than cash and check payments,” said Melanie. “Then our clerk’s office got on board, then the tax office, the jail, and our landfill all started offering more options for payments—credit cards, debit cards, and online payments.” Now, each department accepts payments individually, but reconciliation runs through the same office, reducing silos.

Challenge

Before implementing CORE, Juab County was limited to cash or check payments, increasing risk for fraud, slowing down on-time payments, and creating more work with manual payment processing. Altogether, the county struggled with the following challenges:

“It’s so easy to balance and reconcile payments with CORE. And if there are any problems, I’m notified right away. That’s a huge plus for me—security and risk management.”

LEEANN DALTON Treasurer, Beaver County - Utah

Now my team saves so much time because citizens are making payments online. And CORE’s reconciliation with our bank is a breeze.

Melanie Cowan

EXECUTIVE SUMMARY

Juab County, situated in the central, western segment of Utah, is home to more than 12,000 citizens. For decades, the county was only able to accept payments from citizens—for taxes, landfill fees, court issues, utilities, and more—in the form of cash or check. Before Melanie Cowan was elected treasurer of Juab County, the previous treasurer had started looking for a new payment solution—something to help the county expand their payment options for county citizens. “We needed more payment options,” said Melanie. “We needed a more modern way for citizens to pay their bills.” Cash payments presented a fraud risk, check payments required more time to process, and citizens were eager for a change.

Increase in tax prepayments

How Juab County Boosted On-time Payments and Tax Prepayments with CORE

AGENCY NAME Juab County

AGENCY TYPE County

LOCATION Utah

DEPARTMENT Treasurer’s Office

SOLUTIONS

Increased payment protection

Expanded payment options

Simplified billing and reconciliation

After finding CORE, the county expanded their payment options, offering an online portal for citizens to pay with a credit card, debit card, or eCheck. “Now my team saves so much time because citizens are making payments online,” said Melanie. “And CORE’s reconciliation with our bank is a breeze.” A customer since 2010, Juab County has seen an increase in on-time payments, tax prepayments, and overall citizen adoption for safer, more modern payments.

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE

Website Modernization: Montgomery Township Redesigns Their Website With CORE

Less time processing payment

Juab County Treasurer

The county was restricted to accepting cash or check payments, requiring citizens to come into the office to make a payment or to mail in a check. “We knew our citizens wanted something different,” said Melanie. “We typically have an older community in our county, but that was rapidly changing. We were getting feedback from the citizens that we needed new options for payments—the younger folks moving in wanted better ways to pay.”

Limited payment options

Risky cash payments

Limited payment options

Some departments in the county didn’t even accept checks. The landfill only accepted cash and it was difficult to get a clear view of what was processed each day. Melanie shared, “It was a struggle to get an accurate accounting of what was accepted at the landfill. They were just limited to accepting cash from folks in person.”

Risky cash payments

Our citizens just expect this level of payment modernization because it’s what they see in their daily lives.

MELANIE COWAN Juab County Treasurer

CORE’s system is flexible. They’ve helped us create a system that works for everyone in our county

MELANIE COWAN Juab County Treasurer

CORE would really help us with the county fair. We’d love to expand our payment options and run our ticketing through the same system.

MELANIE COWAN Juab County Treasurer

With CORE, Juab County is now seeing more on-time payments. With an online portal, citizens can make payments from home—or on the go with their mobile device. “Our citizens just expect this level of payment modernization because it’s what they see in their daily lives,” said Melanie.

An increase in tax prepayments

“One area we’ve seen a significant change in payment behavior is an increase in citizens making prepayments on their taxes,” said Melanie. Now citizens can set up payments with their bank or the website to make a prepayment every month. It’s easier for the community to plan out their annual tax payments instead of walking into the office every year to make a large payment.

Flexible reconciliation processing

Because CORE has been implemented in several departments, the reconciliation process varies by team. For tax payments, Melanie’s team records the payment when it hits the county’s bank. But for other departments, like the court department, payments have to be recorded when a citizen makes the payment, eliminating any issues with warrants or tickets. “CORE’s system is flexible. They’ve helped us create a system that works for everyone in our county,” said Melanie.

A better payment partner

With CORE, the Juab County finance team has a partner to help them bring a modern, citizen-first payment experience to the community. “The CORE team is fabulous to work with,” said Melanie. “There is never any downtime when we ask them for a response—they respond so quickly.”

Future plans to expand payment options to other departments

While payment options have already expanded to several of the Juab County departments, the county fair plans to upgrade their payment options and ticketing process with CORE in the future. “CORE would really help us with the county fair,” said Melanie. “We’d love to expand our payment options and run our ticketing through the same system.”

Juab County Treasurer

After partnering with CORE to build a better payment process for their citizens, Juab County saw better engagement from their community, less time spent processing payments, and a safer payment experience. In more detail, here are the results the county team saw with CORE:

Online Payments, Tax Prepayments

Time-consuming payment processing

No easy way to make tax prepayments

Time-consuming payment processing

No easy way to make tax prepayments

Limited payment options

Risky cash payments

No easy way to make tax prepayments

By only accepting cash or check payments, the burden to manually process those payments was placed on the county team. For Melanie’s team, that meant taking time away from their other responsibilities—running the Department of Motor Vehicles. “We had to walk up to the counter to accept payments and we also had to process every check that was mailed into us,” said Melanie.

Time-consuming payment processing

Limited payment options

Risky cash payments

Time-consuming payment processing

During tax season, the limited payment options presented even more challenges for tax payments. “We knew we needed to let our community make payments online,” said Melanie. “Especially for property tax payments. We really needed to offer something better to our taxpayers.”

No easy way to make tax prepayments

PCI-DSS Level-1 Compliant Platform

Anywhere, anytime, any device access

Actionable reporting and insights

corebt.com

866.567.CORE (2673)

950 Warren Avenue, Suite 400, East Providence, RI 02914

TRANSFORM YOUR PAYMENT EXPERIENCE

The transition to CORE was seamless for Uintah County. “CORE made it so easy and seamless to switch over to online payments and make this new payment experience available to our customers,” said Wendi. “It was a win for everybody, my staff, myself, and especially for our customers, which was my main goal.”

TIME-CONSUMING PAYMENT PROCESSING

RISKY CASH PAYMENTS