CORE FOR GOVERNMENT
Physical-to-Digital Payment Experience Transition Checklist
BEGIN
OVERVIEW
Transitioning from physical payments to a digital payment experience?
Make sure you’re following best practices and implementing the right communication.
Use this checklist to ensure you stay on track and deliver an incredible payment experience for your constituents.
Improve your constituent payment experience by accepting American Express and all card brands.
Clearly label credit cards, including American Express, as a payment option with printed signs for your office
Clearly label credit cards, including American Express, as a payment option with digital decals on your website
Download or order free digital assets, printed signs, and supplies.
order now
© Copyright 2021 CORE Business Technologies. All Rights Reserved.
SPONSORED BY
Digital payment options—major credit cards, eCheck, etc.—are communicated to your constituents via all major communication channels:
Physical-to-Digital Payment Experience Transition Checklist
Email
Mailed flyer
Text message (where available)
Printed flyers posted in your office
Printed flyers visible at payment desks
+
+
+
+
+
CLEAR SELECTIONS
Your website (payment pages & FAQ)
Email
Mailed flyer
Text message (where available)
Printed flyers posted in your office
Printed flyers visible at payment desks
+
+
+
+
+
+
Digital payment instructions are communicated to your constituents in all major communication channels:
When a constituent makes a payment in person, staff educates the constituent on digital payment options for future payments.
Your website
A mobile app
Text messages
In-person kiosk
+
+
+
+
Consider offering digital payments on multiple platforms, including:
Digital payments increase security
Digital payments reduce fraud
Digital payments offer more payment options
Digital payments are more convenient
Digital payments reduce inaccuracies
Digital payments offer real-time payments
(no more waiting for a check to process or driving into an office to make a payment)
+
+
+
+
+
+
Benefits of digital payment options are communicated in all digital payment messaging. Communication includes:
