CORE FOR GOVERNMENT
How to Reduce the Risk of Non or Default Payments for Government Customers
INTRODUCTION
INTRODUCTION
Local governments depend on constituent payments to fund budgets, pay salaries, and run operations in cities and towns across America.
When those payments fail to come in, everyone suffers. Create a better payment process that reduces the risk of non or default payments.
Implement these five tips and you’ll improve the overall payment experience while also ensuring it’s easy and simple for constituents to make their government payments:
Improve your constituent payment experience by accepting American Express and all card brands.
Clearly label credit cards, including American Express, as a payment option with printed signs for your office
Clearly label credit cards, including American Express, as a payment option with digital decals on your website
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Send invoices out digitally.
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Nearly 30% of all government customers say they would pay their bills faster if they were able to receive a billing invoice and reminder digitally.
Send new bills and reminders to your constituents through email or text—whatever digital platform you select will likely impact bill payment more than a physical invoice or reminder mailed to your constituents.
Accept all major credit cards.
Reduce as much friction for your constituents as possible as they make their local government payments.
Whether it’s the water bill or a business license fee, accept all major credit cards to reduce a non payment. Allow payments to be made with American Express, Discover Card, MasterCard, and Visa.
Accept all other major payment options.
Your constituents use other payment methods in their daily transactions, their government payments should be no different.
Accept other major payment options like Venmo, PayPal, and eCheck.
Offer monthly and annual payment options for tax payments.
Annual tax bills can be a stressful expense for your constituents. Instead of only offering a once-a-year payment option, consider implementing a monthly payment option with a digital history of past payments.
Constituents can calculate new payments based on a previous balance or set a schedule for an even 12-month payment split.
Save payment method for future payments.
While some constituents may not struggle (or even mind) entering in their credit card or bank information (or connecting their PayPal account) into your system every time they pay their bill, some will.
Consider offering an option to save the payment option for a future bill. Constituents who select this option will find that the payment experience in the future is faster and more convenient—and you’ll reduce the risk of a non-payment because the constituent won’t have to track down their payment method every month.
