Scattered information
Agents waste time searching for answers across siloed knowledge bases and scrolling through endless pdfs, creating an endless supply of unnecessary work.
Centralized knowledge
Access information in disparate knowledge bases from a single source of truth with simple search functionality to cut out extra work for agents.
Information overload
With so many unorganized articles, agents struggle to remember what to search for to get the answers they need, so even when answers are available, they may be underutilized.
Targeted answers
Reduce agents’ mental burden by making it easy to access relevant information from any source, ensuring agents have what they need and customers are getting the right answers.
Time pressure
Under immense pressure to perform efficiently, agents rush to find answers and will often cite different answers to the same question or issue.
Consistent responses
With guided workflows and low-effort search capabilities, agents can access the right information, right when they need it, easing pressure and boosting consistency.
Inadequate keyword search
Brittle keyword searches fail to bring up the right content at the right time, forcing agents to memorize precise search terms in order to access information.
Flexible search
Rather than relying on precise search terms, Cresta Knowledge Assist frees agents to input more natural queries so they can focus on conversations rather than memorization.
How Generative Knowledge Assist helps
Challenges facing agents today
