While the noise about generative AI has never been louder, many companies are struggling to know how to cut through the noise to truly evaluate, implement, and drive impact from generative AI. Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI.
“This was a very obvious buy scenario for us, and I think it is for most companies looking at the ROI and effort required to build such solutions internally”
“CarMax has always focused on building the things that are super important to our business, bt the things that make our employees really efficient and effective, we definitely buy”
“We wanted to focus our energies on our products and our customer relationships, and find a partner that was the expert in that space”
Meet our speakers
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Leaders from Cox, CarMax, and Brinks emphasized the importance of partnering with experts to implement AI effectively, highlighting the benefits of buying versus building in-house solutions.
Strategic AI implementation
The decision to partner with Cresta allowed these companies to prioritize effectively, leveraging Cresta's expertise in AI to enhance their operations and customer experiences.
Focus on core competencies
By adopting Cresta's AI solutions, companies were able to cut training time by two weeks, allowing new agents to become productive more quickly.
Reduced
training time
Across the board, major contact center metrics improved, including increased first-call resolution rates, reduced average call handle time, and higher customer retention and sales conversion rates.
Improved contact
center metrics
Implementing Cresta's AI solutions led to a significant boost in revenue from sales chat, showcasing the direct impact on business growth.
20% increase in revenue
from sales chat
What we learned
Hear firsthand from our customers
Learn more
Ready to transform
your business?
Sometimes, leaders recognize the need to implement AI in their business, but don’t know where to start. Watch this on-demand webinar to learn more about our strategic partnerships and discover how Cresta excels in building AI solutions with each of its customers collaboratively.
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How Cox and Cresta partner to grow revenue and improve digital experience
Philip Kolterman,
Sr. VP of Digital Transformation & IT,
Brinks Home
Bryan Ennis,
VP of Customer Experience Centers,
CarMax
Stephanie DeWald,
VP of Sales and Retention,
Cox Communications
Stephanie DeWald,
VP of Sales and Retention,
Cox Communications
Brinks, CarMax, and Cox: