Chick-fil-A was named the #1 fast food chain in the 2018 American Customer Satisfaction Index's annual survey.
Samsung’s customer loyalty rate is 90% according to a recent study by Report Linker Insight.
Allbirds has sold more than 1 million pairs of shoes just two years after launch.
Ulta's Ultamate Rewards loyalty program membership increased by 15.3% in 2018. Sales from members represent nearly 95% of revenue.
Adidas ranked #10 on the 2018 Top 100 Brands for Millennials list.
Nespresso's sales have been growing 30% year on year.
Delta ranked #3 in the "Best Airlines of 2018" list and consistently ranks #1 for business travel.
Patagonia's sustainability marketing strategies resonate with their target audience of younger, socially conscious consumers.
H&M is ranked #4 in the world's most valuable apparel brands list for 2019.
Lululemon net sales rose 21% to $747.7 million in 2018. The brand also piloted a new paid loyalty program at the close of the year.
Nike is ranked #1 in the world's most valuable apparel brands list for 2019. The NikePlus loyalty program incentivizes workouts and purchases with rewards such as Apple Music subscriptions.
Sephora is currently worth $37.2 billion with over 25 million loyalty members, more than 962k followers on YouTube, 13.9 million followers on Instagram, 17 million likes on Facebook and 2.4 million followers on Twitter.
Costco has more than 94.3 million members and boasts an 88% renewal rate. The retailer scored 83 out of 100 on the 2019 American Customer Satisfaction Index.
Google’s brand value is estimated at $155,506 million and was ranked #2 on 2018's list of Most Valuable Technology Brands in the World.
Trader Joe's is ranked U.S.' favorite grocery store in a 2019 Dunnhumby study. They also topped the 2018 Forrester Research U.S. Customer Experience Index.
It’s time to reveal the top 5 brands in our countdown! Download our eBook to find out which brands have the most loyal customers. Don’t worry if your brand didn’t make the cut! We’ll give you the scoop on how these brands earned their ranking and share some best practices along the way to help you secure your brand’s spot on our list next year.