Take advantage of the opportunity to network with CSG’s team of CX experts to learn how to create effortless experiences for customers, fueling the path to experience-led growth and operational cost savings.
Beginner's Luck Starts at CCW Vegas with CSG
2024
CCW Vegas
Las Vegas, NV
3 - 6
june
There’s no better place to gather for game-changing ideas for CX than CCW Vegas.
Make the most of your time at the event by meeting with CSG’s experts to talk about initiatives that are practical enough to apply now, and bold enough to drive growth into the future.
Schedule a meeting
Meet our experts
Brandon Sailors
Dena Lumbirt
VP of CX Strategic Accounts
Director, CX Sales
Ted Fortezzo
Director of CX Strategic Accounts
Gene Culbertson
Director of CX Strategic Accounts
Paula I. Birth
Strategic Account Director, CX Solutions
Dena Lumbirt
Director, CX Sales
Sales Leader partnering with Healthcare companies to execute digital transformation and drive more personal and relevant patient experience.
Brandon Sailors
VP of CX Strategic Accounts
Brandon Sailors has 20+ years' experience in customer experience and engagement, advising clients on the strategic use of interactive technologies. He helps brands build a digital transformation roadmap, manage personalized engagement strategies, and leads a team managing CSG's largest accounts.
Ted Fortezzo
Director of CX Strategic Accounts
With almost three decades in customer communications, Ted Fortezzo is driven by a passion for delivering invaluable solutions and embracing cutting-edge innovations. As a Director at CSG, he spearheads initiatives to revolutionize customer experiences, leveraging advanced data analysis and Conversational AI to deepen relationships, slash costs, and elevate overall satisfaction.
Gene Culbertson
Director of CX Strategic Accounts
Gene has 30+ years’ experience in both CX and CE, across customer acquisition, servicing, and growth in a variety of industries. His expertise crosses data, analytics, BI, journey orchestration, and omni-channel engagement. He has an excellent track record in helping organizations achieve their goals of improving their ROI through improved revenue and decreased cost by leveraging his knowledge of the CX technology landscape.
Paula I. Birth
Strategic Account Director, CX Solutions
Paula brings over 25 years of experience from the cable and telephony space in strategic consulting, sales operations, sales leadership and executive leadership, which she utilizes to drive improved customer experiences across CX and EX.
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a meeting
Kelly Larson
Strategic Account Director, CX Solutions
Kelly Larson
Strategic Account Director, CX Solutions
With over two decades of experience, Kelly is dedicated to transforming customer experiences through technology and innovation. She works with business partners to drive improved results and elevate experiences across CX and EX. Kelly is motivated by her desire to provide advanced, data-driven solutions that increase customer loyalty, reduce operating expenses, and streamline processes. As a Strategic Account Director at CSG, she places a high priority on customer relationships, creating partnerships that continually evolve with the ever-changing digital technology landscape.
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
With over two decades of experience, Kelly is dedicated to transforming customer experiences through technology and innovation. She works with business partners to drive improved results and elevate experiences across CX and EX. Kelly is motivated by her desire to provide advanced, data-driven solutions that increase customer loyalty, reduce operating expenses, and streamline processes. As a Strategic Account Director at CSG, she places a high priority on customer relationships, creating partnerships that continually evolve with the ever-changing digital technology landscape.
Paula brings over 25 years of experience from the cable and telephony space in strategic consulting, sales operations, sales leadership and executive leadership, which she utilizes to drive improved customer experiences across CX and EX.
Tap on each expert to learn more about their experience.
Join us for an enlightening discussion on the transformative currents shaping CX strategies, where industry luminaries will dissect five pivotal shifts in traditional CX wisdom and provide actionable insights for navigating this evolving paradigm. Move beyond buzzwords with tangible strategies to thrive in the new CX era, from debunking outdated notions to embracing forward-thinking approaches, empowering you to adapt swiftly to emerging trends. Get ready for a fresh perspective on AI that defies expectations.
Navigating the New
CX Landscape: Experience-led Growth
Call to action?
Tuesday, June 18 | 2:45 PM
Unwind and Connect at CSG’s Happy Hour
Visit CSG at
Booth 301
Get a new professional portrait at our headshot station
Case Study Session
In today's competitive landscape, achieving exceptional customer experience hinges on addressing everyday moments that matter most, especially as 64% of customers prioritize speed alongside price. Discover how to realize measurable success in months, not years, by targeting small "paper cuts" in the customer journey with CSG's spotlight session at Forrester CX Summit. Learn to identify and optimize microjourneys, lasting mere seconds but yielding lasting growth, by swiftly leveraging pre-built customer journeys seamlessly integrating with existing systems.
Wednesday, June 19 | 11:10 AM
Targeting Customer Experience "Paper Cuts" for Quick Wins
Spotlight Session
Call to action?
Network with CSG's subject matter experts
Stop by and connect with us
Tuesday, June 4 | 4:30 - 7:00 PM
Off the Strip Bistro
The LINQ Hotel + Experience
3535 S Las Vegas Blvd, Las Vegas, NV 89109
If you're in the area, what are the odds you stop by for happy hour? We'd love to meet you!
Please contact Kait Dahl at kaitlin.dahl@csgi.com with any questions.
Mark Smith
SVP, Customer Experience
Mark Smith
SVP, Customer Experience
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Schedule a meeting
Mark Smith
SVP, Customer Experience
Brandon Sailors
VP of CX Strategic Accounts
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Schedule a meeting