Read the Wave
CSG: The Maestro of Customer Journey Orchestration
CSG has been recognized in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024 for achieving the highest placement in strategy and vision collectively.
Masterful Vision & Innovation
CSG’s significant investment in research and development since acquiring Kitewheel has resulted in an industry-leading platform, CSG Xponent, that achieved the highest placement for vision and strategy collectively.
CSG’s significant investment in research and development since acquiring Kitewheel has resulted in an industry-leading platform, CSG Xponent, that achieved the highest placement for vision and strategy collectively.
Improve your CX surveys
CSG Xponent unifies disparate data sources and systems of record in real-time, providing a dynamic view of customer profiles, revealing critical insights and actionable opportunities across channels.
CSG Xponent unifies disparate data sources and systems of record in real-time, providing a dynamic view of customer profiles, revealing critical insights and actionable opportunities across channels.
Act as a jack of all trades
Go for the biggest ROI win
CSG Xponent adapts to the ever-changing needs of customers with personalized, cohesive touchpoints that drive engagement and satisfaction.
CSG Xponent adapts to the ever-changing needs of customers with personalized, cohesive touchpoints that drive engagement and satisfaction.
CSG Xponent scored the only perfect score in the Business Impact & Journey category. Xponent measures and optimizes journey outcomes, health, and profitability to support exceptional value to the business and customer.
CSG Xponent scored the only perfect score in the Business Impact & Journey category. Xponent measures and optimizes journey outcomes, health, and profitability to support exceptional value to the business and customer.
Stick to numbers with stakeholders
Wait—
What About AI?
CSG Xponent ensures an effortless and consistent customer experience, with seamless integrations between digital to physical channels.
CSG Xponent ensures an effortless and consistent customer experience, with seamless integrations between digital to physical channels.
Amidst the AI hype, we focus on a practical, responsible approach to AI and ML. Our commitment to adapting our technology to fit our customers’ needs has earned us a perfect score in Predictive AI on the Forrester wave.
Amidst the AI hype, we focus on a practical, responsible approach to AI and ML. Our commitment to adapting our technology to fit our customers’ needs has earned us a perfect score in Predictive AI on the Forrester wave.
Understanding The Forrester Wave™
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria. It is widely recognized as the best intendent guide for the industry.
Fill out the form to get a free copy of The Forrester Wave™: Customer Journey Orchestration Platforms
Scroll and hover to learn more
An exceptional customer experience strategy is constantly delivering value to your customers, resulting in positive impacts to the business. It’s time to prove just how much. Discover six ways to finally start showing your CX impact in this eBook.
See How CSG Can Help You Orchestrate Effortless Experiences
Fill out the form to get a free copy of The Forrester Wave™: Customer Journey Orchestration Platforms
Look for correlation
Forrester reports that nearly all CX decision-makers have felt the negative effects of a poorly executed customer experience. Yet 54% of CX professionals are unable to prove the ROI of their projects. Learn how to change the playbook and demonstrate CX value using six practical approaches in this eBook.
RESULTS
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CSG Hits the High Note for Fifth Consecutive
Orchestration Related Wave
In The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024,
CSG earned perfect scores in more than half the categories.
Hover over the boxes to learn more about the highlights.
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Data In Perfect Harmony
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Composing Dynamic Content
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Perfect Score for Business Impact & Journey ROI Analysis
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Predictive Journey AI in Perfect Rhythm
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Orchestrating Journeys Across Channels
CSG Reference Customer
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
Continue scrolling to learn more.
Continue scrolling to learn more.
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria. It is widely recognized as the best intendent guide for the industry.
Understanding The
Forrester Wave™
Fill out the form to get a free copy of The Forrester Wave™: Customer Journey Orchestration Platforms
Read the Wave
CSG has been recognized in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024 for achieving the highest placement in strategy and vision collectively.
CSG: The Maestro of Customer Journey Orchestration
Scroll and hover to learn more
In The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, CSG earned perfect scores in more than half the categories.
Tap the boxes to learn more about the highlights.
Data In Perfect Harmony
Composing Dynamic Content
Perfect Score for Business Impact & Journey ROI Analysis
Predictive Journey AI in Perfect Rhythm
Orchestrating Journeys Across Channels
CSG Reference Customer
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that
because of CSG Xponent. This comes with instantaneous impact to the business
as we see in real time how actions
taken directly impact customer behavior.
Fill out the form to get a free copy of The Forrester Wave™: Customer Journey Orchestration Platforms