Harness your most powerful competitive edge – your current customers. Transform overlooked interactions into a dynamic loyalty engine that fuels both short-term gains and long-term success.
Experience-led growth starts with CSG
Forrester cx
Summit EMEA
London, UK
24 - 26
june
There’s no better place to gather for game-changing ideas for CX than Forrester’s CX Summit.
Make the most of your time at the event by meeting with CSG’s experts to talk about initiatives that are practical enough to apply now, and bold enough to drive growth into the future.
Schedule a meeting
Meet our experts
Mathieu Acin
Neil Grant
Dean Zagacki
Mathieu Acin
VP, Customer Experience
Mathieu has 20 years’ experience in Telco and Financial Services across EMEA, Asia Pacific and Latin America, both at client and consulting side with CSG, IBM and Fuji Xerox. He led large scale transformation programmes redefining the CX and EX, customer journeys, service offerings and marketing strategy, building tech platforms and target operating models for B2B and B2C. Prior to joining CSG, he led the go-to-market strategy for IBM iX and Adobe partnership in EMEA.
VP, Customer Experience
Director of CX Strategic Partnerships
Executive Director, CX Sales
Dean Zagacki
Executive Director, CX Sales
With extensive experience in consultative sales across EMEA and Central Eastern Europe, Dean excels in driving business growth at both local and group levels. Crafting effective sales strategies, fostering collaboration between Sales and Marketing, and empowering teams to excel are his hallmarks. Prior roles include Head of ICT sales at Ericsson and VP Sales at Mobileum.
Neil Grant
Director of CX Strategic Partnerships
Neil has over 20 years’ experience in SaaS, AI and CX technology and solutions, focused on strategic channel and partner development. He helps connect customers and partners, bringing CSG’s suite of innovative customer engagement solutions to market, enabling brands to drive customer loyalty and value through experience-led growth.
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António Ventura
Director of CX Strategic Accounts
António Ventura
Director of CX Strategic Accounts
António has a solid background in leadership roles within the Telecommunications sector, Electoral processes, Public sector, Healthcare, Media, Energy, and Utilities. Currently has Regional GTM Sales responsibilities in CSG. Before that, I had extensive experience over 13 years at Indra, where they held various directorial positions and were responsible for many geographies. Holds an MBA degree focused in, Sales, Marketing, and Communication (SMC), Economics, Management, and Strategy (EMS), Entrepreneurship (E) and Strategic and Capital Investment.
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Schedule a meeting
Tap on each expert to learn more about their experience.
Mark Smith
SVP, Customer Experience
Mark Smith
SVP, Customer Experience
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Schedule a meeting
Mark Smith
SVP, Customer Experience
Dean Zagacki
Executive Director Sales
António has a solid background in leadership roles within the Telecommunications sector, Electoral processes, Public sector, Healthcare, Media, Energy, and Utilities. Currently has Regional GTM Sales responsibilities in CSG. Before that, I had extensive experience over 13 years at Indra, where they held various directorial positions and were responsible for many geographies. Holds an MBA degree focused in, Sales, Marketing, and Communication (SMC), Economics, Management, and Strategy (EMS), Entrepreneurship (E) and Strategic and Capital Investment.
Schedule a meeting
Mathieu Acin
VP of Sales
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Schedule a meeting
Join us for a discussion on the transformative currents shaping CX strategies. CSG and Standard Life will dissect five pivotal shifts in traditional CX wisdom and provide actionable insights to navigate this evolving paradigm. Move beyond buzzwords with tangible strategies to thrive in the new CX era. Discover from Standard life how they transformed their culture, to embrace forward-thinking and journey-driven improvements, realising business value in months, not years, by starting from a single journey and expanding from there, to create a connected enterprise. Learn how to adapt swiftly to emerging trends and bring tangible value to your business while breaking down silos to begin improving CX.
Tuesday 25th June, 2:30-3:00 BST
Navigating the New CX Landscape: Experience-led Growth
Case Study Session
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Booth 6
Participants:
Mark Smith, SVP Customer Experience at CSG Rona Cameron, Head of Customer Engagement at Standard Life Assurance Ben Gott, Data & Technology President, UK&I at Merkle
Participants:
Mark Smith
SVP Customer Experience, CSG Rhona Cameron
Head of Brand Strategy and Engagement, Standard Life Ben Gott
President of Decisions, Merkle
Participants:
Mark Smith
SVP Customer Experience, CSG Rhona Cameron
Head of Brand Strategy and Engagement, Standard Life Ben Gott
President of Decisions, Merkle
Participants:
Mark Smith
SVP Customer Experience, CSG Rhona Cameron
Head of Brand Strategy and Engagement, Standard Life Ben Gott
President of Decisions, Merkle